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Review summary
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Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more
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Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have belie... See more
Company replied
I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.6
Excellent
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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A process made so much easier
A process made so much easier thanks to the helpful guys at Which?
During our onboarding to become a Which? Trusted trader they was always on hand to help answer any of our questions. They made the process so easy to follow and their team are always on hand to answer emails or calls, communication is very good.
February 2, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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We have just fitted a stairlift by…
We have just fitted a stairlift by Reece and Eilidh working for senior stairlift company they have done an excellent job very friendly very tidy and explained it all well as how the stairlift worked I would recommend the two fitters and they are a credit to there company senior stairlift.malcolm Scott from Blyth.
January 28, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Lodge Plumbing-- Poor Workmanship and Additional Costs
I hired Lodge Plumbing & Heating Services Ltd to carry out heating and plumbing works at my property. While the work was ultimately completed, the overall experience was challenging and I was not fully satisfied with the workmanship and project management.
What went well:
The team attended site and completed the agreed scope of work.
Gas Safe checks did not identify immediate safety concerns.
Issues I experienced:
Workmanship and design: Pipework was installed exposed along internal walls and around door frames, which required additional carpentry to box in. The bathroom radiator installation also needs to be reworked by another contractor.
Disruption and delays: A leak caused flooding in the pantry and kitchen, which was not treated as urgent. Work pauses and unclear return times affected my renovation schedule and other trades.
Communication: Updates were limited after the deposit was paid, and it was difficult to get clear timelines and explanations during the project.
Outcome: The job is now complete, but I have incurred extra costs for remedial work and project delays. Based on my experience, I recommend prospective customers clarify design decisions, finishes (such as pipe boxing), timelines, and communication expectations in writing before proceeding.
This review reflects my personal experience on this project.
June 23, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback. We’re sorry to hear you haven’t had the experience you expected. Which? Trusted Traders takes all feedback seriously, so if you wish to make a complaint, we will fully investigate it. Please call us on 02922 670 040 or email us at trustedtraders@which.co.uk.
We appreciate the time you took to leave us this review. Thank you.
The whole process of endorsement was…
The whole process of endorsement was both thorough and smooth.
January 14, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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Very helpful & Professional
Very helpful, professional team that has held our hand throughout the process. Special mention to Beth she was great
December 23, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Higher Bebington Gas
Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient.
They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave us information to allow us to make an informed choice. We chose to install a new boiler.
Alan and Adam arrived promptly on the installation day, worked hard all day and by late afternoon we had a lovely warm house again. They were friendly, efficient, and very tidy.
We have been using them to service our appliances for many years and we cannot recommend them highly enough.
January 8, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders' profile, we know they’ll appreciate the feedback first-hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Perfection to deal with
Perfection to deal with. So organised and professional. Forget Checkatrade etc as anyone can join them and kid the consumer. Which? TT is by far a serious set up for honest and fair traders.
January 1, 2026
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great customer service
Simone replied to every email promptly and made the process go a lot smoother, she was always there when needed.
December 16, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Simone too, thank you; we'll be sure to pass it on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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Smooth & Supportive
The process to sign up with Which? as a Which? Trusted Trader has been smooth. Their operatives are knowledgeable and very supportive. Actions provided are backed with legislation. They have helped our business become even more professional and provide information to our customers in an easier to understand format. Thank you
December 16, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I live in a converted house
I live in a converted house, which has 6 apartments. We needed replacement stair and landing carpet, so contacted Goods Carpets of Kings Heath, Birmingham. Over 2 days William and his helper removed the old and replaced with the chosen new one. They were polite, hardworking and professional - I couldn’t have asked for better!
December 4, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
A very comprehensive review of my…
A very comprehensive review of my business made easy with very nice people to deal with. A pleasure to be associated with the Which brand.
November 28, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Top class proper company.
November 25, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback about your experience with Which? Trusted Traders!
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Trusted for MANY years
Where do i start.....Beth Foston was fantastic, calm cool and collective, the whole process was smooth and very clear on what is expected of our company, we are proud to have the WHICH logo on our website etc.....as for the cost per month HA HA pennies compared to what you get back, thank you Beth & the team @ WHICH.
November 20, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth and the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Everything is well planned to get…
Everything is well planned to get everyone up to the high standards that people associate with the Which? brand!
Everyone I have spoken to has been incredibly helpful and passionate about Which?
November 20, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Worthwhile assurance level!
The Which team were very thorough in their assessment process. Responses and guidance were spot on. Great to see that their assurance process is valid and worthwhile.
November 13, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
I find really easy and very helpful…
I find really easy and very helpful team especially Simeone Fitgerard
She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich trusted trader I hope I find right team to find my future projects
Thank you everyone
October 29, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member, thank you for your kind feedback about Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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⭐☆☆☆☆ “Which? Consumer Champion?” – A Complete Disgrace and Utter Hypocrisy
I once believed Which? Trusted Traders stood for fairness, honesty, and consumer protection. What a joke. This organisation has proven to be a disgrace to its own name — taking people’s money, ignoring basic decency, and behaving like the very cowboys they claim to protect consumers from.
For weeks, they’ve hounded and harassed me to change documents that official authorities have confirmed are perfectly valid. Their relentless badgering shows a total lack of knowledge, empathy, or professionalism.
I repeatedly explained that my wife was under the care of a neurosurgeon after being rushed to hospital with a serious brain condition. You’d think any decent organisation would show compassion and back off. Not Which?. They bombarded me with emails and calls, showing zero humanity.
Then came the most disgusting part. On Friday 17th October, while my wife was in theatre undergoing brain surgery, they called again. I cut them off to focus on my family — and their response? To take our next Direct Debit payment and remove our listing without a word of decency or understanding.
That’s not the action of a trusted consumer body — that’s the behaviour of a cold, money-grabbing, heartless operation. They hide behind the “consumer champion” label, but behind the scenes, they treat real people with contempt.
Their actions are cruel, unethical, and shameful. It’s crystal clear they care about nothing but money. People mean nothing to them — you’re just a number in their system.
Over the past year, I’ve watched several other reputable local businesses walk away from Which? Trusted Traders, and now I completely understand why. Their integrity is rotting from the inside out.
If you value compassion, honesty, or professionalism — stay well away. Which? Trusted Traders is nothing more than a disgusting, hypocritical cash machine, hiding behind a shiny badge of “trust” they no longer deserve.
October 24, 2025
Unprompted review
Reply from Which? Trusted Traders
Dear Darren,
We’re truly sorry to read about your experience and deeply saddened to hear about your wife’s health challenges, we sincerely wish her a full recovery.
We’d like to clarify that we only suspended your account as we didn’t receive the correct documentation within the required timeframe, as per our endorsed Traders contracts. As a consumer protection scheme, we’re obliged to ensure all traders have valid and up-to-date information. Without this, keeping the account active would pose a risk to consumers and potentially your own company.
We fully understand that this coincided with an incredibly difficult personal time, and are genuinely sorry for the added stress this caused.
We have reached out privately to discuss this matter further and to see whether there is any way we can offer support or clarification. We value feedback from every Trader, and as our intention was not to be unsympathetic, we’ll take this as a learning opportunity to ensure we handle similar situations with greater care and compassion in future.
Molly made the who process a breeze!
Molly was friendly, knowledgeable, and helpful through the whole application! Everything was explained clearly with regular check-ins. Couldn't recommend more.
October 10, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly too. Thank you!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great application Servuce
Great application Servuce, just goes to show how much tradesmen and women are vested to be which trusted trader. It wasn’t easy to get vetted but I was well workaholic it. First class service and 100% there if you need them. Would highly recommend becoming a which trusted trader.
September 26, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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