Trustly Reviews 

Jag har skickat pengar via Trutly, men de har inte skickat pengarna till mottagaren. De behåller pengarna och svarar inte på mina e-postmeddelanden. Det finns inget telefonnummer att ringa, så jag kan bara vänta

First, you receive an automatic email. You send the account details along with screenshots from both your side and the other party’s side. However, there is no reply to your emails for days, and you can’t call them. They have a very poor system. They withdrew the money from my bank account on Monday, and today is Wednesday. I sent it via Western Union, which I also selected as an intermediary company in the options. I deeply regret it. Not a single one of my emails has been answered, and my money is still on hold.

It took maybe just one Day to get Back My money which I had payed in a wrong way. Very quickly it happened!

Extremely poor service and unprofessional behavior.

I had a very bad experience with Trustly. The person I spoke to was rude and offered no help at all. I received no solution to my problem and felt completely ignored. Absolutely not recommended.

Service is slow.

It was very easy to get my money back and trustly did it very fast. Thank you very much and special thanks to Anna.

Good contacting, fast reply.

I don't know if its Wise or Trustly , who is to blame? But in Wise it says that the money will transfer in 5-10 minutes. And the money is taken directly from my bank, but doesn't show up for many hours in Wise. OK, if that is the condition to use Trustly, then it should be said so in Wise, before you transfer.

I have 4 failed deposits during last weeks to Unibet via Trustly, that were deducted from my bank account and not reflected in my Unibet account. They were not reimbursed back in my bank account neither.

The details of the 4 deposits as follow:
June 5th -1000euros
June 5th -1000euros
July 1st -1000euros
August1st -1400euros

After attaching a PDF bank statement as a proof of deposits, the money was not transferred back to my bank account.

After 2 months, both Unibet and Trustly are not able to give me back my money. They are not trusted partners and I won’t operate with them n the future. Please stay away from them. They are protecting their cash position with your money.

REPLY TO TRUSTLY:
I appreciate your agility replying my post, but I would appreciate even more you give me back my 4.4K. If you dig in your files and email threads you will easily find my case (assuming you are taking things seriously). Please reimburse the money you owe me and stop these pre-designed answers.

Quick customer service when asking for confirmation of payment.

Trustly act as an agent for Utility Warehouse (UW) in that they take from UW any unallocated payments UW receive Any customer looking to recover unallocated funds must apply to Trustly to recover their money.

I set-up two standing orders (SOs) to UW to better schedule my cashcard monthly top-up payments (one for £600 and one for £300). Unfortunately, I incorrectly set-up these SOs directly from my Bank Accounts. It is required to ONLY set-up SOs from inside the UW app. By setting-up directly, UW could not allocate these SOs to my UW cash card. The £300 payment was immediately refunded the next day.

However, the £600 SO paid on the 15th July was not refunded immediately. For this payment, I was required to contact Trustly. They said they required some details of the payment. I immediately furnished them with all the details they requested. They kept the £600 and requested the same details, I persistently gave them the details again but no money was refunded. I contacted them many times by email but no response.

Frustrated, I asked UW try to recover my money. They promised to expedite the return of my payment but nothing was received. Finally, I had to make a formal complaint to UW to get any discernible action. Finally, the £600 was returned 3 weeks later (on 4th August) . This organisation Trustly is largely dysfunctional in they ability to communicate to genuine provably requests from customers. UW should review their business relationship with them, as I found them obstructive and unresponsive. I was of the impression that Trustly were deliberately avoiding the return of these funds.

my case 01974286 is not hjälpt .now 18 days. betalning my heritage komplett abonnemang 3649kr via trustly.i have send pdf many time which is 3 dokument in one .kontobevis + överföring 3649kr via internet + detaljer av transaction trustly group ab 3649kr

I wish I could give zero stars. I paid a good chunk of money for long haul flights with KLM through Trustly. I have no flights because KLM haven't received the payment. I have provided the FPID number and the reference number on the proof of payment document but nobody replies.
KLM customer service tell me to check with my bank - my bank confirms the payment has gone through - 2 days ago! Trustly website payment tracker just buffers forever and their customer service have not replied.
Where is the live chat they claim to have on their website? No phone number either so impossible to speak to a person. What an ironic company name they have chosen. UnTrustly is more accurate. NEVER make payments with Trustly.

I would rate them a solid zero stars.
The support people don't work weekends and when they did get around to replying they asked me for the same info and screenshots I had already supplied in my original request for help in finding a lost payment.
What makes it worse is I suspect their clunky technology is crap and can't handle a surge in the volume of transactions it receives at busy times of the day.
My advice, pay by card.

So much delayed transaction and holding to money amd 0 communication

Questions of consultant were not asked to the point. I rather believe response was just some “default script” to respond anyone, not the consultant who really care to read and understand the problem.
In my second response via email I tried to explain how I was directed to contact Trustly and why I was looking for its support. Again, very standard reply which I hardly believe was written by human.
I gave up and stopped to reply back, that was useless.

Ist nice but sometimes some p

Support claims to reply to you in 24hrs but I waited 2 1/2 days not knowing where my money went. The issue fixed itself in the end so I had to open a third ticket to let them know that they can close them. Did they ever do it? Who knows.
They also claim to have a support chat but where? All in all I will not use them again.