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Trustpilot Reviews 482,494

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TrustScore 4.5 out of 5

4.4

Review Site
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers praise the platform for its usefulness and reliability, highlighting its role in providing transparency and honest experiences. Many appreciate the ease of use and the ability to contribute to a community that helps others make informed decisions. The service is frequently described as excellent, with people finding it quick, fast, and user-friendly. However, some customers also noted issues with the website, particularly regarding the ability to leave reviews without making an order or when a company is outside of a specified delivery range. A few people felt misled about using a third party, and some mentioned challenges related to the visibility or publication of negative reviews.

What people talk about most

User experience

Customers consistently note positive experiences with the platform's user experience. Many reviewers describe... See more

Website

Customers had ambiguous experiences with website. Many reviewers find the website a vital resource for... See more

Service

Users describe positive interactions with service. Many customers appreciate the platform's ability to help... See more

Staff

People report positive experiences with staff, highlighting a strong commitment to professional development... See more

Product

Clients share positive opinions on product, finding them very useful for online purchases. While some... See more

Based on these reviews

Rated 4 out of 5 stars

I had a good overall experience with this company. The service was helpful and met most of my expectations. The team was supportive and responsive, which made the process smooth. There is always so... See more

Rated 5 out of 5 stars

Trustpilot has honestly made my life much easier. After having quite a few bad experiences with companies I found online and on Instagram, I now check every business on Trustpilot before buying an... See more

Rated 5 out of 5 stars

I’ve relied on Trustpilot and you, the multitude of caring humans, for opinions of businesses, it is my go to. There were not many reviews of for the latest problem business, but the five I saw, conf... See more

Rated 5 out of 5 stars

You can really save yourself from trouble thanks to trustpilot - Don't forget to actually read the negative reviews; if something's wrong, you'll spot a trend! - Look for an unusually high number... See more

Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

482K reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top class site

Always use you before I buy anything... Love the honest reviews that seem to be from real people, unlike some from major suppliers. Think you are a fair site and I do recommend you to all. Please keep checking people are legitimate when they put reviews up and Many thanks for what you do x

April 20, 2026
Rated 1 out of 5 stars

Bullshit

Bullshit, the most reviews are fake. Trustpilot take money from companies for good reviews.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

What is the point of this website if…

What is the point of this website if you're writing an experience of another company and that company flag it for defamatory remarks when the events that happen was true? This website is not being impartial at all if thats the case.

April 20, 2026
Unprompted review

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The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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