TruTrak Pro Reviews 

Hello everybody... I have just written this e mail to Caitlin from Tru Trak... What a brilliant experience we had with both the company's tracking device and the help from Caitlin who helped us set it all up... I would highly highly recommend this company, their device and their staff... Well done.

Morning Caitlin,

Well your product was recommended to me by a friend that specialises in computer systems.

I must admit that it was super easy to install and "hide" on our boat. It is instantly producing a real time location for our boat and I have been super impressed with the unit and the system...

My friend and I, on installing the tracker, were also very impressed with your efficient and friendly manner, when we phoned up to activate the tracker. Also, on asking questions you redily answered all of them and had the time to run through things with some older slower operating brains! We were very impressed and I have subsequently easily managed to start the subscription.

Please could you kindly pass on this e mail to your supervisor as a way of gratitude for your being so good and kind at your job with a couple of the older generation people, who perhaps take longer with these "modern devices".. Your patience and efficiency was very much appreciated.

Many thanks and all the very best,

Willie Renilson

I recently bought an FMT100 for my new vehicle, & have been so impressed with the ease of fitting & the feature-set Trutrak's website & iOS app provide. These include creating a 'geofence' in my neighbourhood, so if my car's stolen/driven away from the property, I'll be alerted immediately on my phone as well as receiving an email. I'm also grateful for additional features such as 12v battery-monitoring & customisable message-alerts if the voltage drops below my specified level. The thing that's prompted me to write a review, however, is the SUPERB customer support that Caitlin at TruTrak has given me, from kindly setting up my user-account over the phone – even before me connecting the FMT to my yet-to-be-collected car – to answering my follow-up queries. I'm so impressed, I've just bought my brother an FMT100 for Christmas. The (relatively small) cost of the device & subscription fees are more than justified by the excellent product & customer-support provided, even during the free 14-day period of services prior to subscription. Unreservedly recommended!

Great product for very good and affordable price. Definitely recommend without any hesitation.

Well, what a breath of fresh air! Dealing with a British company who answer their phones. We've just taken 5 units for our small fleet of vehicles. Firstly, very competetive in terms of purchase and monthly charges. Secondly, next day delivery of the units and all the help and advice for installation and set up (thanks Jo, you're an absolute star!) we're just at the starting phase but all units deployed and already producing highly accurate data. We mainly use the units for advising our clients where the vehicle is and estimate an eta and mainly using historical data to produce retrospective cost analysis data. You can't sell something without knowing how much it costs you!Also of course it's a great security tool which will advise if a vehicle is leaving a waypoint without your knowledge, even it's on the back of a low loader! All in all fantastic customer service, no high pressure sales (you don't have to sell a good product hard, it does it all by itself) and a UK contact number which is answered promptly by the very knowledgeable staff. I am happy to put my trust into TruTrak to help me through the stress of running a haulage company in the current operational climate. Don't hesitate, speak to TruTrak.

Easy installation, simple 12v connection finished with an easy app connection. Messaged the company regarding having a direct debit instead of topping up. I kid you not my phone rang 10 minutes later with a TruTrak rep advising about a recurring top up and she went ahead and set up for me there and then. Well done guys a pleasure to deal with and great customer service.

FMB920 Tracker, easily installed. Quick call to the extremely friendly and helpful people at TruTrak got the device configured and working in no time at all.
A subsequent call to adjust some sensitivity settings was dealt with just as politely and efficiently. A real pleasure to deal with these people, customer service at its best!

Purchased FMB920 tracker, came quickly with easy installation instruction, fitted within an hour and activated, activation and adding app to my phone so simple. App has many features in addition to just tracking my vehicle, would recommend as they also give free UK assistance on all aspects of the product.

Outstanding Tracker and amazing customer service. I’ve been telling my family and friends about this product and company. Thanks TruTrak for keeping my car safe.

Helpful & friendly staff with great service & knowledge of there product's

Excellent customer service from Caitlin. She resolved my enquiry with minimum fuss. Very good.

Great product and spot on customer service - aways helpful and quick to respond

Excellent service, customer service Spot on 👌

What a absolute refreshing pleasure to deal with a company like this.
Nothing is ever a problem for these guys and the customer service is second to none.
Why can’t so many other companies run there businesses like these guys.
I wouldn’t hesitate in recommending this company to anybody.
If you want a uncomplicated faultless service then these are the people to go with.

Complete waste of money had 2 trackers fitted to my vans an had nothing but a Complete nightmare with them, done everything they said to get signal on them but they still drop out of signal for hours at a time, asked for a refund for my year that I paid for an said they'd can't do that, now my advice is to put the trackers back on the vans yes the ones that don't work so I get my moneys worth well not really the right answer is it if they don't work, on top of this having to chase them all.the time to get back to me, just wish I'd stuck to Quartix as yes they charge a little more a month but at least there's worked, just shows sometimes trying to cut costs cuts qualityUPDATE trutrak have now told me to use the item till the end of my contract but have now cancelled my contract without my permission so broken there contract so please be careful as there not very professional at all an also called me a dick in one of there comments so I will be taking legal action against them now avoid then an lay a little more go somewhere more professional

I have a tracker in my Van which was stolen overnight. However because I didn't feel the need for the tracker, I didn't renew my subscription.
After the theft, I renewed it and I got in contact with the TruTrak client support team and with the help of Dan I've found the Van within a couple of hours.
Give that man a rise (Dan S.)
Helped me out immensely.

PURCHASED TRU TRAK FUSE , FITTED IN MINUTES, ABSOLUTE DODDLE, WORKING GREAT.

I have 4 vehicles with TruTrak devices fitted and just ordered a 5th one for the new vehicle.
It is true that GPS tracking is never going to bee 100% perfect all of the time due to line of sight constraints.
However, for the peace of mind in the ability to check the whereabouts of my vehicles, wherever I am in the world, is worth the little foible of GPS line of site issue.
fitting to all of my vehicles was an easy thing to do and the assistance setting up was a quick phone call.
if you take a little time in finding a suitable location for the devices, this could foil an opportunist thief in looking for a tracker.
I have no issues recommending this company and it's products, and have done over the last 4 years of using them.

Exceptional friendly and reliable service. I bought two units and enabled in July 2022 .. This company/the product /support has exceeded expectations.

This company is an example to others across all industries.

Keep up the great work and I hope to use your products and services for many years... I wish all the team every success... your service ethic and delivery is refreshing, a superb example of Excellence in an age where dealing with companies providing services often falls short. Thank you :) Neil

best team xxfeferer

We've got a number of TruTrak FMT100 trackers and I've dealt with TruTrak a lot recently to request updates and changes. The product is robust, easy to get set up and the pay-as-you-go model offers huge flexibility to control running costs. The support and customer service is just brilliant. Jo and the TruTrak Support team have approached every request with enthusiasm and moved heaven and earth to get to the bottom of things. Good Tech, Flexible, Helpful and Efficient... Glad we went with TruTrak.