SPARTAN™ Reviews 4,926

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently described as fast and efficient, with consumers noting the quick resolution of their concerns and prompt communication. People are also satisfied with the ordering process, finding it straightforward and well-managed. However, some customers also noted issues with the product itself, with a few reporting no change or even worsening hair loss after use. There were also occasional mentions of problems with orders, such as missing items or products arriving damaged. A small number of people expressed frustration with the online ordering process, specifically mentioning a "Video Gauntlet" that made purchasing difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's responsiveness and... See more

Product

Consumers find product experiences to be ambiguous. While many praise the product, noting an obvious... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick and timely... See more

Order

Users describe positive interactions with order management. Many customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more

Rated 5 out of 5 stars

I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more

Rated 5 out of 5 stars

I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more

Rated 5 out of 5 stars

I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Care

Joey assisted me in interaction with Customer Service. Pretty helpful. Overall, had a great experience. Well recommended

April 2, 2026
Unprompted review
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Rated 1 out of 5 stars

You sent me more products than I asked…

IYou sent me more products than I asked for
I ordered 6 shampoo 3 conditioner and 1 root activator spray..
And I also added the two passwords black 25 and the other one and I was charged 37+dollars and no discount.370.00$ plus

March 22, 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for your feedback, and we’re sorry to hear about the confusion with your order.

In some cases, this can happen if a subscription option was selected at checkout, which includes additional shipments at a discounted rate. However, we understand how frustrating this can be if it wasn’t your intention.

We’d like to take a closer look at your order and sort this out for you as quickly as possible. Please contact us directly at support@try-spartan.com, and our team will review your case in detail and assist you with the next steps.

We appreciate you bringing this to our attention and look forward to resolving this for you promptly.

Rated 1 out of 5 stars

This online company try-spartan…

This online company try-spartan illegally takes money from people for products that have no effect. First, when you buy an item, it doesn't say anywhere on the checkout or have you click for subscription or auto/reorder, but they force you to watch a video because if you don't watch it, they will charge you twice, after that another video, only after 2 months do you get an email that your order has been sent even though I didn't order anything. I sent several emails, I never got any response about it, I went to the bank and stopped the payment and changed the credit card to another account, they took the money from my account again and sent another order. I have already sent several emails, and the last one was from my lawyer who gave me advice on how and what to do, if they don't respond within 48 hours everything will go to NETSAFE for investigation for illegal operation and illegal taking of money. Someone will pay big for this.

My advice is that you don't buy anything from them because you will have the same problems, I will not send emails anymore, I have accumulated enough evidence that I asked them to cancel my subscription, which I never clicked or selected. For the rest, whatever happens, they are guilty of their own actions...

This is how operate

What’s actually linked to this company

I found a complaint report that directly connects EVERYTHING you gave:

Same phone: +1 (213) 277-6464
Same website: try-spartan.com
Same email: support@try-spartan dot com

And importantly:

📍 Reported business address:

30 N Gould St, Sheridan, Wyoming, USA

⚠️ Why that address is a red flag

That specific address is very commonly used for “shell companies”.

👉 Meaning:

It’s often a virtual office / company registration address
Thousands of online businesses register there
It does NOT mean they physically operate from there
🚨 Real pattern (this is the key insight)

Across multiple sources:

People report:
Hidden subscriptions
Charges without clear consent
Difficult or impossible cancellation
No response from support

👉 Example complaint:

“They induce you to buy… subscription… difficult to cancel”

👉 Even mixed reviews mention:

“didn’t realise I was on a repeat order system”
🧠 What this tells you (very important)

You’re not alone — this follows a known business model called “negative option billing”:

They don’t clearly show subscription
Then charge later automatically
Make cancellation difficult or ignored

April 1, 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating and concerning this situation has been for you, and we completely understand why you feel this way.

We want to address your concerns as clearly as possible. When placing an order on our website, customers are given the option to choose between a one-time purchase or a discounted subscription, which is presented during checkout. We understand from your experience that this may not have been clear, and we take that feedback very seriously.

Regarding the additional charges and orders, these are only generated if a subscription is active. However, it’s clear that this was not your intention, and we sincerely regret the stress and inconvenience this has caused you.

We are especially concerned to hear that you did not receive responses to your emails. This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication. Your experience does not reflect our standards, and we are actively working to improve our responsiveness.

We truly want to resolve this situation for you. Please contact us directly at support@try-spartan.com, and we will ensure that a senior member of our team carefully reviews your case and works toward a proper resolution.

We genuinely regret your experience and appreciate you bringing this to our attention.

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Rated 5 out of 5 stars

Cecille

Cecille, Diana & Mhyca We’re very helpful to me in making sure my experience with their customer service and product was exceptional. I will definitely continue to do buisness with Spartan thanks to them!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Discrepancy with order

I had a discrepancy with my order..I emailed right away and Joey was quick to review bmy issue..it was quickly fixed and refund was issued.it was handled professionally and with courtesy..well done Joey

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

I really hate this company

Besides the fact that this thing is a scam
The fact that the advertisement in YouTube is the mos fake I've seen
An afroamerican man crying because is too expensive.
A bunch of young guys with natural hair walking and girls turning heads.
It should be an institution to check these companies scamming people with their B.S

March 31, 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your feedback. We're sorry to hear that you feel this way about your experience and our advertising.

We understand your concerns regarding the style and tone of some of our ads. Advertising can sometimes feel exaggerated or unrealistic, and we appreciate you calling this out. Your feedback is important, and we will make sure it is shared with our marketing team as we continue working to improve how we present our products.

We also want to assure you that we are a legitimate company committed to providing quality products. Many of our customers have had positive experiences, although we understand results and perceptions can vary.

If you’ve had a specific issue with your order or product, we’d genuinely like the opportunity to address it and make things right. Please reach out to us at support@try-spartan.com, and our team will be happy to assist you further.

Thank you again for your honest feedback.

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Rated 5 out of 5 stars

I wanted to cancel an order and Roy was awesome

I wanted to cancel an order and Roy was on top of it. Took care of this with no long drawn out questions, process, just cancelled the order and put in the refund request. The product is great, I just have too many bottles on hand right now.

March 30, 2026
Unprompted review

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