SPARTAN™ Reviews 4,926

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently described as fast and efficient, with consumers noting the quick resolution of their concerns and prompt communication. People are also satisfied with the ordering process, finding it straightforward and well-managed. However, some customers also noted issues with the product itself, with a few reporting no change or even worsening hair loss after use. There were also occasional mentions of problems with orders, such as missing items or products arriving damaged. A small number of people expressed frustration with the online ordering process, specifically mentioning a "Video Gauntlet" that made purchasing difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's responsiveness and... See more

Product

Consumers find product experiences to be ambiguous. While many praise the product, noting an obvious... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick and timely... See more

Order

Users describe positive interactions with order management. Many customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more

Rated 5 out of 5 stars

I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more

Rated 5 out of 5 stars

I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more

Rated 5 out of 5 stars

I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Diana and Joan

Diana and Joan are so fast at responding to anything I need assistance with! They're Great people and I thank the managers for finding and hiring such professionals!!

April 7, 2026
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Rated 5 out of 5 stars

I was quite surprised by how fast i…

I was quite surprised by how fast i received a return reply on my request. I honestly was expecting it to take at least a day and maybe longer. The same thing with the order change and refund. Im very pleased with the customer service I received from JOEY.
THANK YOU!!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Joan from spartan was very helpful

Joan from spartan was very helpful. my husband has been using the shampoo and conditioner for 3 months now. he has some hair growth. we r looking forward to more hair growth it doesnt happen over night. but be
consistant.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally clicked on the wrong…

I accidentally clicked on the wrong product while ordering Spartan Products, although it was clearly my mistake, Joan, Roy and Diana were happy to assist me with a solution that that was positive, professional and exceeded my expectations!

April 3, 2026
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Rated 4 out of 5 stars

I like the shampoo

I like the shampoo. However, haven't seen any regrowth of hair on my receding hairline. It smells good, cleans well. But, I didn't want a reaccuring subscription. I requested a cancellation and Julia got back to my very quickly. I probably will purchase more later, I just don't need a refill for now. I have only been through 1 bottle of 3 so far.

April 6, 2026
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Rated 5 out of 5 stars

Damaged delivery package

My review is in regards to the delivery by USPS. My package arrived damaged. I notified Spartan, provided a photo of the damaged package and contents, and received a replacement confirmation of the missing item within minutes. No BS! A big thank you to Marinella and JeAnne at Spartan for their support!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Joseph for handling this…

Thank you Joseph for handling this appropriately. I very much appreciate your assistance, as I am a senior on limited income. I bought this originally as a gift for my son, with no intention of it being a subscription, which I cannot afford, so again, thank you very much for getting this cancelled for me.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I reached out about a leaking product…

I reached out about a leaking product upon opening the package, and the team was quick to assist me in a replacement product. Mhyca, Marinella & Cecille were rockstars and FAST communicating with me back and forth. Thank you all again!

April 3, 2026
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Rated 5 out of 5 stars

The product is great

The product is great. I love the feel and aroma. I recently had two eye lid surgeries, and had to postpone shampoos for a couple weeks. My renewal came up, but Cecille understood my circumstance and postponed the process for 30 days. Thanks again.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great product. Great service. Great company.

Great product. Great service. Great company. Ive been using SPARTAN a couple of months now. I love the product. Ive had to message with customer service a couple of times and they are always direct and helpful. Both Mhyca & Patrick helped me most recently with changing the quantities and ship date on my subscription. Customer service is always responsive within 24-48hrs and clear with their answers and solutions to any issues. LOVE SPARTAN!

March 25, 2026
Unprompted review
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