HealRay Reviews 

158
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, these online reviewers had a great experience with this company. Customers frequently mention that the company's product is remarkably effective at improving overall gum health, significantly reducing painful inflammation, and calming tooth sensitivity. People also greatly appreciate the exceptionally supportive customer service team, noting that quick replacements are provided promptly whenever technical issues arise. Some reviewers were not happy with device reliability, mentioning that the products stopped working unexpectedly after a short period of daily use. A few other people also felt that the device did not produce any noticeable or lasting results despite several months of consistent daily application.

What people talk about most

Product

Users describe positive interactions with product, noting significant improvements in gum health, reduced... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting that representatives were... See more

Quality

People report positive experiences with quality, expressing deep satisfaction and noting that their gums feel... See more

User experience

Customers consistently note positive experiences with user experience, reporting that the device is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought two of these red light packs and they both arrived with empty gel so I thought- but after receiving a professional email response from manager who finally took care of issue. He asked to keep... See more

Company replied

Rated 4 out of 5 stars

I’ve been using my HealRay for a few months. I’ve noticed that my gums feel stronger and a small difference in my receding gums. My HealRay needed to be charged after every 5 times I used it and afte... See more

Company replied

Rated 3 out of 5 stars

I just ordered this product, they have great customer service reviews with many product failure comments.Im praying for good results! It would be nice to find a company that actually provides a produc... See more

Company replied

Rated 3 out of 5 stars

I bought the Heal Ray over a year ago. After 2 months I saw no resuts. I stuck with the device and finally saw some gum improvement after one year. The gums seem stronger around my teeth. The improvem... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.


Contact info

3.9

Great

TrustScore 4 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(158)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

I have been using the gel and red light…

I have been using the gel and red light therapy for approximately 6 months and cannot tell any difference in my gums. Even after using it for that long and going to the dentist for an exam and cleaning, nothing was mentioned that my gums look better.

September 7, 2026
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Reply from HealRay

Hi Lois, Thank you so much for sharing your honest feedback. We completely understand that not seeing a noticeable improvement after 6 months can be disappointing.

Please keep in mind that results may vary depending on the condition and severity of each person’s gum concerns. More severe cases may require additional professional dental treatment alongside supportive care. We recommend continuing your regular dental checkups so your dentist can monitor your gum health and progress over time.

Thank you again for your feedback and for trusting HealRay. 🦷

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Rated 4 out of 5 stars

I’ve been using my HealRay for a few…

I’ve been using my HealRay for a few months. I’ve noticed that my gums feel stronger and a small difference in my receding gums. My HealRay needed to be charged after every 5 times I used it and after sharing this with customer service, they are sending a replacement one. Service was quick and helpful. Thank you. The gel applicator doesn’t last very long and new ones are quite expensive. Perhaps these should be looked at for some improvement. Overall my experience has been positive and the service was great.

July 7, 2026
Unprompted review
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Reply from HealRay

Hi Kay, Thank you so much for sharing your experience! 💙 We’re happy to hear you’ve noticed positive changes and that our team was able to assist you quickly.

Rated 5 out of 5 stars

Great customer service.

I was very impressed with the customer service and quick response I got. I had messed up on my order, so I contacted them and they were very happy to fix my order.

August 31, 2026
Unprompted review
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Reply from HealRay

Hi Lisa! Thank you so much for your kind words! ❤️ We appreciate your trust in HealRay and are always happy to help!

— Dr. Jusmine | HealRay Customer Support

Rated 5 out of 5 stars

Great experience with customer support

I reached out to customer support as I thought I had received the old version of the Heal Ray as there was no 5 minute timer on mine. They were quick to respond and arranged for a replacement to be delivered, no questions asked. Very pleased and looking forward to using the new and improved version.

August 31, 2026
Unprompted review
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Reply from HealRay

Hi Linda! Thank you so much for sharing your experience. We hope you enjoy the new and improved HealRay, and we truly appreciate your trust and support! 🦷

— Dr. Jusmine | HealRay Customer Support

Rated 5 out of 5 stars

Awesome support!

I bought the Heal Ray system system about 5 months ago but packed up today. Emailed support and within a day received a response to replace the faulty one. Awesome response time and outcome! Thank you Heal Ray!

August 31, 2026
Unprompted review
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Reply from HealRay

Thank you so much for your kind words, Lynda! ❤️ We’re glad our support team was able to respond quickly and arrange a replacement for you.

— Dr. Jusmine | HealRay Customer Support

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Rated 3 out of 5 stars

I just ordered this product

I just ordered this product, they have great customer service reviews with many product failure comments.Im praying for good results! It would be nice to find a company that actually provides a product that works! if so I will give glowing reviews!

August 26, 2026
Unprompted review
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Reply from HealRay

Hi! Thank you so much for giving HealRay a try! ❤️ We truly appreciate your honest feedback and understand wanting to find a product that delivers the results you’re looking for.

We’re here to support you throughout your HealRay experience. If you have any questions when your device arrives or experience any issues, please don’t hesitate to reach out to our customer support team—we’ll be happy to assist you.

— Dr. Jusmine | HealRay Customer Support

Rated 1 out of 5 stars

My device has been used 7 times…

My device has been used 7 times successfully.
Now It beeps and begins flashing after about 2 seconds of use.
Made sure it is fully charged.

August 18, 2026
Unprompted review
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Reply from HealRay

Hi, Pat! We’re sorry for the inconvenience you’ve experienced with your HealRay device. We’ve sent you an email with the next steps to help resolve the issue.

Please check your inbox, and we’ll be happy to assist you further.

Rated 4 out of 5 stars

I saw some improvements in my gums

I saw some improvements in my gums. I don’t have much bleeding and infections since I used Heal ray.I hope my gums returns to normal. Only the gum gel is pricey. Heal Ray should give more discounts. Not everyone can afford it.

August 21, 2026
Unprompted review
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Reply from HealRay

Hi Marivic! Thank you so much for sharing your experience! We’re glad to hear that you’ve noticed improvements in your gums, including less bleeding and fewer issues since using HealRay. ❤️

We truly appreciate your honest feedback about the Gum Care Gel as well. We understand that affordability is important, and we’ll definitely share your suggestion about offering more discounts with our team.

Rated 5 out of 5 stars

Excelente servicio y muy atento

Excelente servicio y muy atento . lo recomiendo y los producto que compre le doy un 100.

Excellent service and very attentive. I recommend it, and the products I bought, I give them a 100.

May 8, 2026
Unprompted review
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Reply from HealRay

Hi Solania, Thank you so much for your wonderful feedback! ❤️ We’re glad to hear that you’re happy with both our service and the products you purchased.

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Rated 5 out of 5 stars

I just received my Heal Ray package two…

I just received my Heal Ray package two days ago. I have peridontal gum issues but can’t have treatment since I’m taking a blood thinner. I’m encouraged that this will hopefully slow down progression. My only issue is that the toothpaste pumper didn’t work so I contacted the company who is going to send me a new one.

August 18, 2026
Unprompted review
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Reply from HealRay

Hi Christine,

Thank you for the update! We're so glad you've received your HealRay and are hopeful it can support your gum health.

We're sorry about the toothpaste pump issue, but we're glad to hear a replacement is already on the way. 😊

Wishing you all the best with your HealRay journey, and please don't hesitate to reach out if you have any questions!

Best,
Jusmine

Rated 5 out of 5 stars

great customer service

great customer service. purchased year ago.
I recently bought a different brand device to try and it doesn't compare. Healray is much better

August 10, 2026
Unprompted review
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Reply from HealRay

Hi Debbie! Thank you so much for your kind words! We're thrilled to hear that you’ve been happy with HealRay and that you noticed such a difference compared with another device.

Your continued trust and support truly mean a lot to us! ❤️

Best,
Jusmine

Rated 5 out of 5 stars

I purchased this after a recommendation…

I purchased this after a recommendation from my dentist. I will get a progress report on my gums every 6 months & will update then

August 8, 2026
Unprompted review
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Reply from HealRay

Hi Aldo, we’re so glad your dentist recommended HealRay. We look forward to hearing about your progress at your 6-month checkup!

Rated 5 out of 5 stars

Experienced charging issue with…

Experienced charging issue with purchased healray device made contact with healray team they instantly organized replacement

August 7, 2026
Unprompted review
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Reply from HealRay

Hi Wayne, Thank you so much for sharing your experience! 💙 We’re glad our team was able to assist you quickly and arrange a replacement.

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Rated 5 out of 5 stars

Very helpful and a great device

Very helpful and a great device. Customer service is very good.
Thank you very much 😊

August 6, 2026
Unprompted review
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Reply from HealRay

Hi Jenny! Thank you so much for your kind words! 😊

We're really happy to hear you're enjoying the device and that our team was able to help. We truly appreciate your support!

Rated 5 out of 5 stars

I gave 4.5 stars……

I gave 4.5 stars…because nothings perfect and because I truely believe it is helping my dental health.
I initially brought 2… one for my husband and one for me. Mine stopped working after a week or two,I contacted Healray and a new one was promptly sent to me.
Thank you thankyou team Healray.
I use mine twice a day sometime three!
I do believe that it is very beneficial oral care and would recommend to those people with gum issues. I like the toothpaste too, a little exy but the buy 2 get 1 free helps. Exchange rates make it expensive. My sister has brought one to and likes it.

August 4, 2026
Unprompted review
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Reply from HealRay

Hi, Judith! Thank you so much for your honest feedback. We’re really sorry for the inconvenience with the return and missing case.

We’ve reached out and sent you a replacement with the travel case this time. We’ll also make sure your current unit issue is taken care of.

We truly appreciate your support and kind words 💙

Rated 1 out of 5 stars

Lied about sending replacement for broken product

I originally bought their products but had an issue with two items, they actually reached out to me to ask why I stopped purchasing their products. I told them what happened and they sent me the items. That is real customer service! I would recommend giving their products a try because they stand behind the products they sell!

Edit: 5 stars to 1, they never sent items to correct the issues I had, they blatantly lied and never sent it and have email exchange saved to prove that. The first tooth brushed lasted a week and the gel tube broke right away. Would never do buisiness with this company!

July 26, 2026
Unprompted review
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Reply from HealRay

Hi Gg, Thank you so much for sharing this! 😊 We’re really glad we could make things right for you. Your support and recommendation truly mean a lot to us!

Rated 5 out of 5 stars

I love my healray but something happen…

I love my healray but something happen to it and stopped working but because they have an amazing team and prompt customer service- I was sent a replacement immediately. Thx healray team !!!

July 30, 2026
Unprompted review
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Reply from HealRay

Thank you so much for your kind words! 😊 We’re glad we could get a replacement to you quickly. We truly appreciate your support!

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Rated 4 out of 5 stars

Helpful tool & great customer service

I just received my RLT oral care device last week & could already tell that my gums were less aggravated after 2 uses.
It stopped working after only 3 uses though. But when I reached out to HealRay they immediately responded & offered to send me a new one, no questions asked. I'm still waiting for it to arrive, but I am very excited to see how great my mouth feels after using it consistently for a longer period of time.

July 23, 2026
Unprompted review
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Reply from HealRay

Hi Gert, Thank you so much for sharing your experience! 😊 We’re really glad you felt improvement so quickly, and we’re sorry about the issue with the device.

Rated 5 out of 5 stars

Very Helpful Customer Service

I've been using my HealRay for about 9 months now, and it has done exactly what it promised. I'm genuinely impressed with the product and have become a true HealRay believer.

Recently, my device stopped charging, and I contacted customer service. They quickly helped me troubleshoot the issue and determined that the charging cord—not the device itself—was the problem. They immediately offered to send me a replacement cord at no charge.

The customer service team was polite, professional, communicative, and responded promptly through email. I actually found email support to be more effective than calling.

Thanks to their quick help, I'll be back to using my HealRay soon!

July 9, 2026
Unprompted review
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Reply from HealRay

Thank you so much for your amazing feedback! 😊 We’re thrilled to hear you’ve had great results with HealRay over the past months.

Rated 5 out of 5 stars

HealRay Customer Service Was Great!

I can say that that the HealRay red light unit has helped with my gums. I use it every day. Also I had a question on the charging and they very quickly answered my question even on the 4th of July holiday.

July 4, 2026
Unprompted review
HealRay logo

Reply from HealRay

Hi William, Thank you so much for sharing! 😊 We’re so happy to hear it’s helping your gums, and glad our team could assist you quickly—even on a holiday! We truly appreciate your support 💙

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