Ordered at beginning of October… emailed several time and still no response or delivery of my items…. Will never use these guys again nor would i recommend them… Shame on them taking peoples money… le... See more
Tryloveal
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can not put in to words just how beautiful the necklace is! I purchased this for a friend who unfortunately lost both parents so to be able to give her a gift that would allow her to forever have that... See more
Company replied
I made a purchase despite the warnings on Trustpilot. The item was more expensive (3x of the generic item on other sites) so I was expecting something more premium, however what arrived was e... See more
I was really worried after I’d ordered and read these reviews however my order arrived today after 7 working days (advised 7-14) and I love it. A really beautiful gift for a friend who’s recently lo... See more
Company replied
Company details
Written by the company
At Loveal, we focus on give the best experience to our customers. We are a young team eager to offer the best to our clients. We have all our enthusiasm and effort in this project and we love that you accompany us day by day. We seek to offer the best products in the most comfortable way for the client, because we want our clients to only enjoy a great shopping experience without worries. We are very happy reading your messages of support and everyday we are more and more dedicated in Loveal because of you.
Contact info
55 Gledhow Ln, LS8 1RU, Leeds, United Kingdom
- help@tryloveal.com
- tryloveal.com
Very successful purchase
Very successful purchase. The service is good, they answer all messages and questions. I will choose them again.
I have been looking at the necklace for…
I have been looking at the necklace for a while and my husband decided to buy it for my birthday and I love it thank you very much
Slow delivery but beautiful product
Very slow delivery and standard response to emails sent however received the item yesterday and it is absolutely beautiful. Couldn’t be happier with the product made my daughter cry
Don’t believe the bad reviews - beautiful piece
I was really worried after I’d ordered and read these reviews however my order arrived today after 7 working days (advised 7-14) and I love it.
A really beautiful gift for a friend who’s recently lost a loved one.

Reply from Tryloveal
Terrible company, don’t order !!
This company is so unprofessional and customer service is not adequate at all they give you standard reply constantly.
This company targets people through social media especially tik tok quite often people who have lost someone and then gives poor poor service. My order has been showing as In transit for 14days now and still isn’t out for delivery I’ve emailed three times and get the same shameful response.
It shouldn’t take customers to come on here to get Loveal attention

Reply from Tryloveal
First and last order
Ordered an item but needed to cancel so made 3 attempts to cancel within 10 minutes of ordering (I checked the tracking and status was still ‘ordered’). Recieved an email back to state that I can’t cancel as it’s a ‘discount’ and was already shipped. So highlighted that my status still says just ordered so don’t quite understand the issue in cancelling.
So I said it’s ok, I’ll return once arrived and was told I’d be given a discount voucher instead. I don’t want a discount voucher.
I’ve tried to track my order today to be told ‘no order was found’. But no communication from Loveal so I’m not entirely sure what’s going on.
Definately won’t be using again. Disgusting.

Reply from Tryloveal
Can not put in to words just how…
Can not put in to words just how beautiful the necklace is! I purchased this for a friend who unfortunately lost both parents so to be able to give her a gift that would allow her to forever have that little piece of memory close to her heart through this incredible piece of jewellery is just amazing! The photo is so clear and the necklace itself is just lovely, thank you very much 😊

Reply from Tryloveal
Placed and order for this necklace and it is beautiful
Placed an order for this necklace and it arrived within the 7 to 14 shipping days. It is absolutely amazing and my sons partner loves it and cried when she saw the precious picture inside. Thank you so much and I would recommend you

Reply from Tryloveal
I can’t thank-you enough for my…
I can’t thank-you enough for my Beautiful necklace. Iv ordered two more one for my mum and one for the mother in law.
Thank-you X

Reply from Tryloveal
i DO NOT Recommend
no item, does not reply to emails.
will not be using again.
i 100% do not recommend this company

Reply from Tryloveal
Unbelievable product
Unbelievable product, abit difficult to figure out how to see the photo but after abit of playing about you will be plesently surprised, highly recommended and staff were attentive and fixed all errors swiftly.

Reply from Tryloveal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







