Tryloveal 

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Rated 1 out of 5 stars

Ordered at beginning of October… emailed several time and still no response or delivery of my items…. Will never use these guys again nor would i recommend them… Shame on them taking peoples money… le... See more

Rated 5 out of 5 stars

Can not put in to words just how beautiful the necklace is! I purchased this for a friend who unfortunately lost both parents so to be able to give her a gift that would allow her to forever have that... See more

Company replied

Rated 2 out of 5 stars

I made a purchase despite the warnings on Trustpilot. The item was more expensive (3x of the generic item on other sites) so I was expecting something more premium, however what arrived was e... See more

Rated 5 out of 5 stars

I was really worried after I’d ordered and read these reviews however my order arrived today after 7 working days (advised 7-14) and I love it. A really beautiful gift for a friend who’s recently lo... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

At Loveal, we focus on give the best experience to our customers. We are a young team eager to offer the best to our clients. We have all our enthusiasm and effort in this project and we love that you accompany us day by day. We seek to offer the best products in the most comfortable way for the client, because we want our clients to only enjoy a great shopping experience without worries. We are very happy reading your messages of support and everyday we are more and more dedicated in Loveal because of you.


Contact info

All reviews

(34)

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Rated 5 out of 5 stars

Don’t believe the bad reviews - beautiful piece

I was really worried after I’d ordered and read these reviews however my order arrived today after 7 working days (advised 7-14) and I love it.
A really beautiful gift for a friend who’s recently lost a loved one.

May 19, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 1 out of 5 stars

Terrible company, don’t order !!

This company is so unprofessional and customer service is not adequate at all they give you standard reply constantly.
This company targets people through social media especially tik tok quite often people who have lost someone and then gives poor poor service. My order has been showing as In transit for 14days now and still isn’t out for delivery I’ve emailed three times and get the same shameful response.
It shouldn’t take customers to come on here to get Loveal attention

May 16, 2022
Tryloveal logo

Reply from Tryloveal

Hello,
We appreciate your message and time to write the review.
Please contact us by email so that we can provide you with all the information regarding your package.

It is important that you quote us the following reference number TP1180. Our team will work to satisfy your queries and provide you with the best service.
Again, we thank you very much for your time and look forward to hearing from you.

Rated 2 out of 5 stars

First and last order

Ordered an item but needed to cancel so made 3 attempts to cancel within 10 minutes of ordering (I checked the tracking and status was still ‘ordered’). Recieved an email back to state that I can’t cancel as it’s a ‘discount’ and was already shipped. So highlighted that my status still says just ordered so don’t quite understand the issue in cancelling.

So I said it’s ok, I’ll return once arrived and was told I’d be given a discount voucher instead. I don’t want a discount voucher.
I’ve tried to track my order today to be told ‘no order was found’. But no communication from Loveal so I’m not entirely sure what’s going on.

Definately won’t be using again. Disgusting.

May 11, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Hello Zoe, thanks for sharing your feedback with us. We’re sorry to hear you’ve been experiencing issues with service, our team is here to take care of the issue and provide a resolution.
Please, contact us by e-mail mentioning the following TP1040 so that we can give the highest priority to the resolution of the incident.
Once again, we thank you for your time and look forward to hearing from you.

Rated 5 out of 5 stars

Can not put in to words just how…

Can not put in to words just how beautiful the necklace is! I purchased this for a friend who unfortunately lost both parents so to be able to give her a gift that would allow her to forever have that little piece of memory close to her heart through this incredible piece of jewellery is just amazing! The photo is so clear and the necklace itself is just lovely, thank you very much 😊

May 5, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

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Rated 5 out of 5 stars

Placed and order for this necklace and it is beautiful

Placed an order for this necklace and it arrived within the 7 to 14 shipping days. It is absolutely amazing and my sons partner loves it and cried when she saw the precious picture inside. Thank you so much and I would recommend you

March 13, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Hello Ann!

We want to thank you for trusting our shop and helping us to grow with your beautiful words.

We will always be at your disposal for whatever you need.
Best regards.

Rated 5 out of 5 stars

I can’t thank-you enough for my…

I can’t thank-you enough for my Beautiful necklace. Iv ordered two more one for my mum and one for the mother in law.
Thank-you X

March 12, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Hello Danielle!

We want to thank you for trusting our shop and helping us to grow with your beautiful words.

We will always be at your disposal for whatever you need.
Best regards.

Rated 1 out of 5 stars

i DO NOT Recommend

no item, does not reply to emails.
will not be using again.
i 100% do not recommend this company

February 25, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Hello Chris!

Please contact us by private message so we can help you.
We answer messages on a daily basis.
You can rest assured that we will always provide a solution in case of problems :)

If you have any questions, please do not hesitate to contact us.
Best regards.

Rated 5 out of 5 stars

Unbelievable product

Unbelievable product, abit difficult to figure out how to see the photo but after abit of playing about you will be plesently surprised, highly recommended and staff were attentive and fixed all errors swiftly.

February 4, 2022
Unprompted review
Tryloveal logo

Reply from Tryloveal

Hello Connor!

We want to thank you for trusting our shop and helping us to grow with your beautiful words.

We will always be at your disposal for whatever you need.
Best regards.

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