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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product's effectiveness, noting significant improvements in skin texture and appearance, with many finding it delivers visible results quickly. People also appreciate the quality of the product, often highlighting its quick absorption and non-greasy feel, making it easy to incorporate into daily routines. However, some people were dissatisfied with customer service, reporting issues with unreceived orders, difficulty obtaining refunds, and unresponsive support. There are also mixed opinions regarding order fulfillment, with some customers experiencing long delays or issues related to subscription management.

What people talk about most

Product

Customers consistently note positive experiences with product, especially for conditions like keratosis... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the products are effective in... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers found it easy to use... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as "horrid," "terrible,"... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Good - quick response to enquiries and clear communication/instructions regarding how to unsubscribe. Easy process. Customer service was top notch. The Bad - no visible improvement in my KP... See more

Rated 4 out of 5 stars

I’ve been using this cream for two weeks, and I can already see a real difference. My skin feels noticeably softer, smoother, and more hydrated. The strawberry spots that used to bother me have lighte... See more

Rated 5 out of 5 stars

’I've struggled with keratosis pilaris (“chicken skin”) on the backs of my arms for years and have tried multiple exfoliating lotions with mixed results. This one actually delivered noticeable i... See more

Rated 5 out of 5 stars

I’ve struggled with keratosis pilaris for years and have tried countless creams and scrubs with little success. The Advanced Triple-Acid Complex formula has been a total game changer! Within just a co... See more


3.5

Average

TrustScore 3.5 out of 5

263 reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible scam

Automatically sets you up on a subscription despite actively selecting one time purchase! Also you will never receive a product. This is a scam from China. Horrible customer service. Should be shut down.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend this amazing product

This by far is the best product ive used.and im extremely happy with my results.ive tried so many other products as ive dealt with hyperpigmatation for years products that werent helping me at all.. but i will with my most honest opinion say how amazing this strawberry product has worked for me..this is a product a will forever use..i highly highly recommend this product

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, I emailed them within the 1hr to cancel the order, they get in touch the next day and said the order has been processed and shipped. They processed the order well after I contacted them.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely Strawberry!

I absolutely Strawberry!! I started using the cream a couple of weeks ago and the eczema on my neck is almost completely cleared up! I’ve incorporated it into my daily routine, mainly as a face cream but you can use it anywhere! 10/10 would recommend❤️

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I don’t usually write reviews

I don’t usually write reviews, but this cream honestly surprised me. I’ve struggled with hyperpigmentation and stubborn dark spots for a while, and I’ve tried a lot of products that promised results but didn’t deliver. This one actually works.

Within a couple of weeks, I started noticing my dark spots fading and my skin tone looking more even. The texture is smooth, it absorbs quickly, and it doesn’t feel heavy or greasy. I also love that it doesn’t clog my pores or irritate my skin.

The biggest difference for me is how much brighter and clearer my skin looks overall. It doesn’t just fade spots, it makes your whole complexion look healthier. I’ve even gotten compliments on my skin lately, which says a lot.

If you’re dealing with dark spots, melasma, or discoloration, this is absolutely worth trying. I’ll definitely be repurchasing.

February 25, 2026
Unprompted review
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Rated 1 out of 5 stars

An absolute con

i bought the cream and didn't know i had take a subscription out and kept on sending me a jar every month, at double the price at £46.00 each, the cream didn't work for me

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

My skin has completely smoothed out…

My skin has completely smoothed out since using this product
I suffer from pigmentation and bumps on my upper arms and after using it consistently for 2 weeks I started to see a major difference in texture and appearance
I've gotten my sister onto this product too as she has the same issue and she's loved the results also!

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

End the vicious cycle!!!

End the vicious cycle!!!! Stopp wasting time and money..
The resurfacing cream is the Only thing worth buying or using bc it works -
Cured my keratosispilaris.and trust me I've tried every expensive brand there is what a waste!!!
The hyperpigmentation cream wrks!!!!
It's removing a 10yr old dark mark on my leg I've spent hundreds trying to cure.
You will not!!! Regret ur purchase of either product. Get both
Xo

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this product a zero I…

If I could give this product a zero I would!!! After several uses, my skin became inflammed and felt like a severe sunburn. It took several days of hydrocortisone and ice packs for my skin to feel normal. Maybe Im more sensitive then others but the pain was excruciating!!

When I contacted their support team, I was told that I would only get a 15% refund due to not using it for 60 days. Their money back guarantee is sketchy at best. I was told you had use the product for 45 days continously, have a before and after photo to show no improvement and request the refund before the 60 day period is over. If you go off the what they state on their website, you would believe that their is a money back guarantee after 60 days of use with no questions asked. Even after showing proof of the affected skin, I was still met with a $5 refund. Save your money for a decent company. They aren't reinventing the wheel. You can get similar products from companies that stand by their products.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely company

Lovely company! Had kerotosis Pilaris for coming up to a decade and tried everything on the market including doctors prescriptions- nothing worked at all in the long term, this is genuinely the only thing that makes my skin not feel like a volcano and look like im having an allergic reaction 24/7
Would really recommend this to anyone suffering from kp.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Awful product and awful customer service! It automatically puts you into a subscription AND returning would cost more than the product because it’s in CHINA. I WISH I read the reviews before I purchased. I’m out $120 and I hope to save the next person from wasting their hard earned money. So disappointing and any “good” review is a lie so don’t believe it. Karma will get them.

February 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Waste product & Worst Customer Service

Waste product!

Totally worthless. They say that its fragrance free however the smell is too bad. the smell is so strong and bad.

After applying multiple times i didnt see any result.

Please dont waste your time and money. After one time purchase it will automatically turn into monthly subscription and now they are not even refunding my money.

Bad customer services plus worthless product

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scammer!

Scammer!! Keep well away!!!
This company is a scam - you tick for a one off purchase and it keeps taking money out of your account on a monthly basis and sending the product that you only wanted one off to try out - which by the way was the eczema cream which didn’t work!
Another scam - keep well away!!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Noticeably smoother skin with consistent use

I’ve been using Strawberry Skin consistently and it’s made a noticeable difference in how smooth my skin feels. The texture on my arms looks more even, and it absorbs quickly without feeling greasy. Simple, effective, and easy to stick with.

January 21, 2026
Unprompted review
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Rated 1 out of 5 stars

No results, Unwanted and unknown subscription

Saw no results from this product.

Ordered what I believed was a one-off purchase. A subscription was applied without my clear consent and a repeat payment was taken. The only notice arrived after the charge, in my junk email.

Refund was refused as the item had already shipped. The returns process is difficult and costly, clearly favouring the company over the customer.

Check the checkout carefully, watch junk emails, and monitor your bank statements. I would not recommend the product or company.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Confidence Boost

My strawberry legs have been a huge insecurity for me. This being said I have spend hundreds, even thousands on different products. Try Strawberry has been a game changer. My skin is so even and FEELS much healthier and smooth!

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first. Trust the process use it twice a day and as it states you will see progress at seven days. Halfway through the first bottle, it was completely gone from my legs. I highly recommend this to anybody who wants to get rid of their strawberry skin.

January 21, 2026
Unprompted review

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