Try the Kit Reviews 545

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, product quality, and efficient delivery. Many appreciate the opportunity to test camera equipment thoroughly before making a purchase, highlighting the convenience and value of this approach. The overall process, from delivery to collection, is frequently described as smooth, well-organized, and straightforward, with many reviewers commending the helpfulness and responsiveness of the company. However, some customers also noted issues with the delivery and collection services, particularly with ParcelForce, mentioning missed pickups, conflicting information, and delays. A few other people also felt that the equipment was not always in perfect condition, with one reviewer reporting a dented camera and a dirty sensor that made it unusable.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the equipment arrives in great condition, is... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the opportunity to test equipment... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently mention that equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service TryTheKit provides is just fantastic, top class! I've used them extensively to try Canon gear. There's no selling pressure involved, just a 5% discount offered via registered retailers tha... See more

Company replied

Rated 5 out of 5 stars

Excellent communication, easy process and can avoid expensive mistakes. For example, just hired an EF 600mmF4, to save money rather than the RF version, but not sure about the AF on an R6m2, so will n... See more

Company replied

Rated 5 out of 5 stars

The perfect way to be able to try out camera gear you are interested in in your own time. 10/10 Very friendly/professional staff Equipment delivered in a timely manner (when promised) in ver... See more

Company replied

Rated 5 out of 5 stars

Equipment delivered on time and in good order. Pick up by Parcel Force did not happen, we had snow but no update from Parcel Force so a day wasted waiting in. Contacted Try the kit who emailed me a... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

545 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic idea

Well organised and well explained process.

Customer service is great and items were great to test out. This made my decision so much easier for which camera to purchase.

February 24, 2026
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Reply from Try the Kit

Thank you for your review! I am so glad to hear we helped you narrow down your next purchase!

All the best,
Emily

Rated 5 out of 5 stars

So friendly and such efficient great…

So friendly and such efficient great experience every time I’ve tried kit. So grateful for this service

February 10, 2026
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Reply from Try the Kit

Thank you for your lovely review! I am so glad to hear you enjoy using our service! I hope we help you narrow down your next purchase!

All the best,
Emily

Rated 5 out of 5 stars

Very helpful and great communication…

Very helpful and great communication from Amy

February 17, 2026
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Reply from Try the Kit

Thank you for taking the time to post a review! I am glad you found us helpful, and I will pass your kind words on to Amy.

All the best,
Emily

Rated 5 out of 5 stars

Superb service

Superb service, great kit delivered and collected as promised.

February 17, 2026
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Reply from Try the Kit

Thank you for your review! I hope you enjoyed your trial of the EOS R1 and lenses!

All the best,
Emily

Rated 5 out of 5 stars

Great service

Great service - brilliant communication with friendly staff and the kit turns up with everything you need - super organised. The only let down is the courier service - Parcelforce behaving ineptly as usual, so that would be my only criticism - use a reliable courier!

February 9, 2026
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Reply from Try the Kit

Thank you for taking the time to write a review! I am glad to hear you enjoyed your trial, and I am sorry to hear you experienced issues with Parcelforce.

All the best,
Emily

Rated 4 out of 5 stars

Great way to try new kit before buying

Great way to try kit and free - all arrived on time in perfect condition, well boxes with everything that was needed.

Easy to send back, all packaging supplied.

Only worry was length of time it took to refund the deposit - took 4 days to appear back in the account.

February 3, 2026
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Reply from Try the Kit

Thank you for taking the time to post a review! I am glad to hear you enjoyed using the service.
I can see on your order we processed the refund the day we received it back from you, however as with all refunds, they can take up to 5 days to appear in your account, depending on who you bank with.

All the best,
Emily

Rated 5 out of 5 stars

Great kit and top quality service

Great kit and top quality service.
Highly recommend.

January 7, 2026
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Reply from Try the Kit

Thank you for taking the time to post a review! I am glad to hear that you enjoyed using our service!

All the best,
Emily

Rated 5 out of 5 stars

Easy process

Easy process, and I was even given extra time for the loan as the gear was available sooner than anticipated.

January 12, 2026
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Reply from Try the Kit

Thank you for your review, Matthew. I hope you enjoyed you trial of the lenses over the festive period!

All the best,
Emily

Rated 5 out of 5 stars

This is what good service is.

Quick response to request. Kept advised though process. Call to ask if wanted product early.🙂. Good courier. Instructions re delivery and collection very easy to follow. Great company to use.

January 8, 2026
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Reply from Try the Kit

Thank you for taking the time to post a review. I am so glad you found our service easy to use!

All the best,
Emily

Rated 5 out of 5 stars

Great service

Second time I’ve used the service and I’ve found it to be outstanding.
Easy delivery and return; what’s not to like?

January 5, 2026
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Reply from Try the Kit

Thank you for your review! I hope our service was useful in narrowing down your next equipment purchase.

All the best,
Emily

Rated 5 out of 5 stars

Fantastic opportunity to try equipment.

Fantastic opportunity to try equipment.
Brilliant communication by phone or email.

January 12, 2026
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Reply from Try the Kit

Thank you for your review. I hope you enjoyed putting the R7 through it's paces over the festive period.

All the best,
Emily

Rated 5 out of 5 stars

A great way to test equipment

A great way to test equipment before buying. Equipment has always arrived in time, if not earlier for no difference in price and courier collection is also excellent.

January 12, 2026
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Reply from Try the Kit

Thank you for taking the time to post a review. I hope you enjoyed your trial of the RF 600mm!

All the best,
Emily

Rated 5 out of 5 stars

Very helpful

The first time I came across Try The Kit it looked a bit too good to be true.
I tried them over Christmas to get a nice long loan. The camera and pair of lenses were in great condition in solid pelican cases.
The loan ended as the snow hit, meaning post delays up in our remote village.
They couldn't have been more understanding and helpful over the delay in the return.
Would definitely recommend.

January 1, 2026
Unprompted review
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Reply from Try the Kit

Thank you for your review! I hope you enjoyed trailing the kit over the festive period!

All the best,
Emily

Rated 5 out of 5 stars

Consistently excellent service

I have now used Try the Kit multiple times (most recently in December 2025) and their customer service remains as excellent as it was the very first time I used them. All the staff really go out of their way to ensure customers have a fantastic experience and I genuinely wish more customer-facing businesses treated their customers half as well!

I continue to recommend their services to others and hope to continue using them myself. They are also excellent ambassadors for the camera brands they represent and the equipment loans I've had have really helped me to make more informed decisions about the kit I buy.

January 8, 2026
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Reply from Try the Kit

Thank you so much for your review, Bim! It is really great to receive excellent feedback from returning customers. I will pass your kind words on to the team.

All the best, Emily

Rated 5 out of 5 stars

Delivery and collection was exactly on…

Delivery and collection was exactly on time. Very detailed explanation of lens condition. Very pleased with the service.

January 7, 2026
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Reply from Try the Kit

Thanks for taking the time to post a review. I am so glad to hear you were pleased with the service!

All the best,
Emily

Rated 5 out of 5 stars

Excellent Service As Usual

Hired a camera and lens over the Christmas period. Amy was great as always and made sure it was delivered on time, in fact a day early. Would definitely try more kit in the future. 😊
Deposit refunded in a few days once they received the kit. Faultless.

January 9, 2026
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Reply from Try the Kit

Thank you for you lovely review, Doug! I will pass your kind words onto Amy!

All the best,
Emily

Rated 5 out of 5 stars

An excellent service

An excellent service, efficient and friendly.

January 9, 2026
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Reply from Try the Kit

Thank your for your review. I hope you enjoyed testing the lenses over the festive period!

All the best,
Emily

Rated 5 out of 5 stars

Equipment delivered on time and in good…

Equipment delivered on time and in good order.
Pick up by Parcel Force did not happen, we had snow but no update from Parcel Force so a day wasted waiting in. Contacted Try the kit who emailed me a label for the post office ( this for me is a much better option)
Kit checked and deposit refunded in a speedy fashion.

January 8, 2026
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Reply from Try the Kit

Thank you for your review! The snow can cause delays with the courier service unfortunately, but I am glad to hear we managed to resolve the issue quickly for you!

All the best,
Emily

Rated 5 out of 5 stars

Using TryTheKit excellent service

Great camera kits made available at no cost. This makes it possible to test cameras and lenses thoroughly before any purchase. Timely secure delivery and pickup. Deposit returned promptly. Overall very good service that I have used in the past and will continue to use and recommend.

January 8, 2026
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Reply from Try the Kit

Thank you for your review, Tahir! I am so pleased to hear that you enjoy using our service, and that you would recommend us to others.

All the best,
Emily

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