Tsukiblade Reviews 

303
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality jewellery, noting its durability and unique designs. Many people highlight the exceptional customer service, describing it as brilliant, speedy, and helpful in resolving issues. Reviewers also appreciate the thoughtful packaging, which often includes bonus gifts and personal touches. However, some customers noted concerns regarding delivery times, with orders sometimes taking longer than expected, especially for international shipments. A few people also felt that certain jewellery pieces or charms showed signs of tarnishing or breakage sooner than anticipated. Additionally, a small portion experienced unhelpful customer support or a lack of response regarding their order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the beautiful designs,... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the excellent... See more

Order

Users describe positive interactions with order, with many expressing delight and satisfaction with their... See more

Delivery service

Consumers find delivery services to be ambiguous, with many experiencing fast and reliable shipping,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the friendly, genuine,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company and beautiful jewellery! I ordered during a sale and got some super cute freebies. The jewellery seems solid and they accommodated a wish of mine about a 4-set of earrings :) A necklac... See more

Company replied

Rated 5 out of 5 stars

I was so impressed with my order from Tsukiblade! I had ordered a bulk amount of items from their sale, with some items for my wedding, and others for more casual use. As part of their deals at that t... See more

Rated 5 out of 5 stars

The items I got (royal blood stud and the dagger stud) were amazing! They look so beautiful and you can tell that they care about their customers by giving them a 'thank you' note, microfiber cloth, a... See more

Rated 5 out of 5 stars

I have ordered from them three times now and the items always arrived pretty much on time and in good condition. I never had any issues with the jewelry staining or anything. When I had an issue wit... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(303)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From France 🇫🇷

My mother offered me jewelry from the shop at christmas and I was so pleased with them omg ! They are my favorite and I wear them everyday, I have zero problem with water or anything. 🩶
They are just like what you expect when you see them on the website.
I'm so happy to have found a responsible buisness that makes alt jewelry.
I will definitely purchase again soon :)

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome quality

Awesome quality. Got my first piece a month ago (a necklace in gold) and it's so beautifully crafted! Looks exactly like pictures on the website.
Worn it a few times, didn't face any issues with color so far.
+ very reasonable delivery price and timing for a small business

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing shop, can't recommend enough

My husband ordered from them twice already, once for my birthday as well and everything was amazing. Love the designs and the packaging is so lovely. Always also received a free goodie which is absolutely amazing

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 My favorite jewelry!

Absolutely in love with the jewelry I’ve received! I’m currently waiting on my second order but the first had cute packaging as well as a beautiful little sticker and candy. They also included a discount card with my name handwritten on it and it honestly may have been my favorite thing. It gives it a personal feel and makes me feel like my purchase was genuinely appreciated!

I love how their earrings come with a choice of studs or hoops and that their chokers are adjustable and I will DEFINITELY be buying more from them in the future. The jewelry itself is of good quality and just gorgeous!

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! Great designs and materials. Truly a small business that cares about each customer order.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE

Where do I even begin! I’ve always been a big fan of tsukiblade! Such wonderful quality jewelry by a quality brand 👏🏻 it’s relieving to experience such great customer service and love supporting an artist!!

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

10/10!!

Between me and my husband, we have ordered from this shop multiple times and only have wonderful things to say. The customer service is 10/10, the packaging is SO cute, and the jewelry speaks for itself. Absolutely stunning!! I feel like such a baddie when I wear my pieces from Tsuki Blade!

February 3, 2024
Unprompted review
Rated 1 out of 5 stars

Fix your shop app info and don’t charge for 1-5 day shipping IF IT WONT BE SHIPPED FOR 15

The info between the website and the shop app is completely different I paid for 5 day shipping via the shop app and it’s been 12 days. I reached out and was told the 15 day lead time and was told no refunds. I think I should at least of been given back my shipping charge for a service I didn’t get. Will never buy from them again and I just told my bestie who was gonna get her wedding parties jewelry from this site to not because it’s not worth the misinformation the shop app is giving out.

June 28, 2024
Tsukiblade logo

Reply from Tsukiblade

Hi there, I believe you may have misunderstood the delivery times and confused them for the dispatch times. They are 2 separate things. Our dispatch times were up to 15 days at the time of your order. The delivery times were 1-5 days, as that's how long it takes USPS to deliver your order ONCE we drop it off. We make everything to order and are very transparent about our dispatch times, we do not aim to 'misinform'. As for the refund you requested on day 12, it is within our policy that no order can be cancelled after 48hours as it enters our production line and is counted towards stock. Not only is your review false, but it's also very aggressive and unnecessary - we always go above and beyond to give the best service to our customers. We'd appreciate you deleting this review as it's harmful and completely false.

Rated 3 out of 5 stars

Missing item

I was supposed to get a ring box with the ring, but never got it. Other than that I'm happy with the products I received.

June 28, 2024
Tsukiblade logo

Reply from Tsukiblade

Hey there Nic! I am so sorry to hear this :( please send us an email or drop us a message on our website so we can fix this asap! info@tsukiblade.co - thank you!

Rated 5 out of 5 stars

Nice and fast!

I order a pair of earrings and the hand ring/bracelet and I can tell that both are really pretty!

The staff is nice and quick to reply.
There was an issue with my order with me purchasing a combo that was not supposed to happen (sorry for that, team!), but the staff was kind and reacted quickly to modify my order.

I made my purchase at the beginning of June and 10 days later my order was shipped.
Just a small heads up for the French people: my order got a bit delayed because of the border I received it a week later due to that, but I wasn't in a rush, so it was no worries for me.

I am now waiting for my appointment to get my ears pierced so I can wear them :D

July 4, 2024
Rated 5 out of 5 stars

Beautifully packaged…

I had emailed them about my order if it was coming late or if something happened. They responded the same day. Didn't know I had to wait 4-12 days. Super quick with providing great customer service. 😊 Necklace was beautifully packaged. I love the quality of it.

July 4, 2024
Rated 5 out of 5 stars

One of my favorite pieces!

My order was a gift and I absolutely LOOOVE it. They have so many styles (truly something for everyone) and I can’t wait to place a big order! Quality pieces that are just so ME!

June 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look