I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks d... See more
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Updated 18th June Initially I had the same experience as other Brits who bought some shorts in May. They were held at UK customs for several weeks. I then had several days of circles between DHL, U... See more
Company replied
This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and... See more
Company replied
Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and n... See more
Company replied
3.4
Average
135 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HUGE RESTOCKING FEES!!!!
They advertise on instagram so I thought I would give their clothes a try. When they arrived I did not like their style and I was able to return them but only if they deducted a HUGE RESTOCKING FEE!!!
July 25, 2024
Unprompted review
Reply from tucann.com
Hey Mario, as per our terms we offer free exchanges. The $10 restocking fee helps us cover the costs that come with handling returns. This includes inspecting the items, repackaging them, and making sure they're ready to go back into stock in perfect condition.
This is a fraud!
This is a fraud!!
I never recive nothing.
After 10 emails, the respond is a joke.
ATENTION !!!
July 24, 2024
Unprompted review
Reply from tucann.com
Hi Luis, i can assure you we are not a fraudulent company and your products are on their way. We understand there have been some courier delays however were doing our best to get it to you as soon as possible! We have sent you emails with the tracking details and will continue to update you there on delivery.
I have purchased on April 24th 2024 and never received anything
I have purchased on April 24th 2024, and pay my swim shorts. After more than 30 or 40 emails, I still did not receive them more than 2 months. I asked for a refund, but always support emails with different people insist on deliveries that seams to be fake. I don't trust this people. I have lost my money and never will order more. A pity.
July 2, 2024
Unprompted review
Nice swim shorts
Nice swim shorts, really as described, I like them. Shipped from Utah took about a week for delivery in Miami. All good.
May 29, 2024
Unprompted review
Delivery
Delivery - I paid extra money for delivery on certain day, for my vacation. I looked online for estimate arrival, and it hasn’t even left.
May 13, 2024
Unprompted review
Reply from tucann.com
Hey Paul, it looks like this order was cancelled and another order made prior took 10 days to be delivered ( this was not express) but still outside our normal delivery times so we do apologise for the delay. I have sent you a $10 refund on your first order! I hope your experience is better on future purchases!
These guys are a joke or a con
These guys are a joke or a con. No delivery and impossible to get hold of. Avoid them!
March 14, 2024
Unprompted review
Reply from tucann.com
Hi Tim! It seems all orders under your name have been delivered. Please feel free to email support@tucann.com with further information. With 200,000+ customers I can assure you Tucann is not a 'con'!
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