Tudagrass Reviews 

507
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the friendly, helpful drivers who often go above and beyond to assist with heavy items. Consumers consistently note that placing an order is a simple process, and the landscaping products are of exceptional quality, looking truly amazing once installed. However, some customers also noted frustrating issues with delivery communication, occasional unexpected delays, or receiving items in incorrect colors and missing parts. A few people experienced challenges involving short rolls or minor product flaws that required extra effort to adjust and resolve during their projects.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and very helpful drivers.... See more

Product

Customers report positive experiences with product quality, highlighting that the items look amazing and are... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with products like artificial grass,... See more

Service

Consumers find service to be positive, highlighting efficient communication and prompt replies from staff... See more

Order

Customers consistently note positive experiences with order processes that are described as smooth and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Tuda 3 times now , twice for artificial grass . Then just recently for composite balustrades. Every purchase has been excellent, good quality products and excellent customer service and comm... See more

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more

Rated 5 out of 5 stars

Found this company online and what a great find they were went to warehouse where a very helpful lady explained about the different grass and gave us samples to take home and compare. We settled on th... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(507)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found Tuda following a friend of mine…

I found Tuda following a friend of mine recommendation. It wasn't high on the internet so it was lucky I got the recommendation. Why?
Extremely friendly people that I spoke to. It makes SO much difference.
Thick decking which helps in the strength.
Longer pieces which minimises the joints.
Great videos on the web to guide choice and installation.
Delivery driver was superb; efficient and friendly.
And did I mention the friendly people? So important.

July 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great communication

Great communication, asked for a sample was sent the one I asked for plus a couple of others for comparison. Contacted about delivery all very informative. Placed my order and it arrived in a few days as per schedule. Great quality Parma artificial grass at a good price. Looks lovely down, covering an old narrow driveway. Would definitely recommend the company and the product.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Artificial grass

Easy process to order the artificial grass fast delivery and carried into my garden and the softness of the grass and quality is amazing highly recommended

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience from Start to Finish

I had a great experience with Tudagrass. The quality of the artificial grass is excellent, and it looks very natural. The ordering process was easy, and the delivery was smooth and right on time. The delivery guy was really nice, friendly, and helpful, which made the whole experience even better. I'm very happy with the final result and would definitely recommend Tudagrass to anyone looking for high-quality artificial grass.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

What can I say .orderd Sunday came on…

What can I say .orderd Sunday came on Tuesday. Paid 2/3 day delivery fantastic service from both ends order and delivery. Told be 7/8 am here at 630 first drop and we live in west Wales. Should have orderd with this company 1st .let down by another company grass direct waited 3 wks then cancelled our order .WELL DONE THIS COMPANY MR JONES LAMPETER

July 21, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great product and price

I Bought the premium co extrusion decking and trims along with fittings which is great quality and good price. Only thing that's stopped me giving 5star is the lack of communication and late delivery. Mine was due 3-5 day delivery but ended up being 9 days. If they contacted me to let me know that would of been fine but there was no communication at all or even an expected delivery date email. I think they just need to improve on the order/delivery process.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!!!

Wow! Fabulous service- ordered & arrived in 2 days. Friendly helpful driver. Product is unreal quality - likened to a plush carpet. Good price too. I’m ordering another huge roll for a different area in the garden. The first roll used to cover unsightly tarmac under my car port. Transformational! Thank you Tuda Grass x

July 5, 2026
Unprompted review
Rated 4 out of 5 stars

Very good except the screws.

The decking boards were nice and easy to cut and seemed to be of good quality. The fixing system of t clips is easy to use and hold the boards effectively. The only downside is the screws are of poor quality and quite a few of the screw heads rounded out so couldn't be used. I ended up using some of my own screws to do some fixings. Overall quite pleased with the product but improve the screws please.

July 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic company to deal with…

Fantastic company to deal with brilliant communication through WhatsApp and customer service team as I needed to order more panels spoke to customer service to help me and requested a delivery which they did sort for me top quality product. I would highly recommend this company

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service and misleading colors

Terrible service and misleading colors
The color of the rug in reality is completely different from the palette shown on Amazon. I wanted to get a replacement, so I called customer support a The representative was extremely rude and flat-out refused to exchange it. In the end, I had to return the item through Amazon. Avoid this seller.

July 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Service

Excellent communication and delivery of artificial grass to the site of use at the bottom of the garden.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

First class

I rarely leave reviews for companies, but I think the service and quality of their products are first class. They were able to help me over text on WhatsApp and were able to tell me what I needed to lay artificial grass on solid ground. They were able to sort me out with a few samples too to be sent over to the North of Ireland which helped a lot. Thanks very much.

June 25, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look