Tudagrass Reviews 

511
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the smooth and seamless process. Customers frequently highlight the exceptional product quality and mention that items arrive quickly, often ahead of schedule. Consumers consistently note that the support staff and delivery drivers are remarkably helpful, polite, and a pleasure to deal with. However, some customers also noted occasional issues with delivery delays, tracking difficulties, and poor communication regarding arrival times. A few reviewers experienced problems with incorrect product measurements, missing parts, or noticeable color mismatches on their subsequent deliveries. Others mentioned difficulties when attempting to handle returns or resolve disputes regarding their specific order requirements.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality of items like... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the excellent... See more

Service

Consumers find service to be positive, highlighting a smooth experience from start to finish. Reviewers... See more

Order

People report positive experiences with order processes, highlighting that it is very easy to order online or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Tuda 3 times now , twice for artificial grass . Then just recently for composite balustrades. Every purchase has been excellent, good quality products and excellent customer service and comm... See more

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more

Rated 5 out of 5 stars

Found this company online and what a great find they were went to warehouse where a very helpful lady explained about the different grass and gave us samples to take home and compare. We settled on th... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

511 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(511)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery & really easy to install, I thought it would have cost a fortune for Hot Pink Artificial grass but very reasonable. highly reccommend

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish we ordered some samples which was quick and easy and they arrived within 48 hours! Chose our product and ordered on bank holiday Monday so wasn't expecting the order to be processed for at least 4/5 days but low and behold our item arrived within 48 hours ! The only thing i can say which isn't a moan was there was no tracking at all and it had stated the driver would need help due to the weight and length, the driver left the order between a building and my car so I had no idea it had been delivered until i went to get in my car later that evening.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Obtained numerous composite samples and…

Obtained numerous composite samples and Tuda was the least informative. Just 3 cuts in a box. But, good pricing and colour which matched what we needed. Delivery made quickly and no omissions. Boards are very good quality and also ordered trim and fascia to finish the job. Very pleased with outcome.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

A great product and great service but !!

A great product and great service all fast , samples and my order came sooner than expected

On the bad side, when you place an order you get a voucher for free samples , on being the Craft Gin Club.
I got the samples having paid for delivery ( that's the catch)and later found that I had joined the Gin Club for £37 a month, difficult to cancel and could not stop the first delivery that I will need to send back at my expence. So beware of free offers !!

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from start to finish.

Fantastic service from start to finish.
Visited the showroom, plenty options, got great advice, paid, very good price/value.
Arranged delivery, came as planned, driver phoned to say en route, helps me get the roll to an awkward place, top fella.
Grass superb quality.
Would highly recommend.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely chuffed…

It’s so difficult ordering grass online as the photos are always made to look perfect, and when it arrives that couldn’t be further from the truth! I was never t disappointed I brought 5 x4m roll of Antalya. I was very anxious cause it’s 30mm and thought it may be too thin. Absolutely best decision I could have made, it feels like you’re walking on a carpet, and delivery was only 3 working days. I’m over the moon ☺️

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

Sub par

Average quality. Only half the order delivered which was to the wrong house streets away. I had to phone to get my money. Maybe it was bring your kids to work day. Avoid.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Company

Ordering was simple, the communication excellent and Andy the delivery driver was brilliant, couldnt be more helpful and a credit to the company. What more can you expect want from a company
Decking is in excellent condition and wife is very happy with the outcome.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from tudagrass

Great service from tudagrass. Couldn't source similar composite boards locally so had to go online and found similar colour boards. Delivered to the Highlands, Inverness. Professional service, Couldn't fault it.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

The seller Tuda Grass maliciously delay delivery

I had my wife buy it on my behalf.
Order # : 026-6784454-8365113

The seller Tuda Grass maliciously cancelled my order at the last minute to avoid Amazon's late delivery penalty. I have found multiple recent reviews showing they are systematically lying to customers about 13th-16th May delivery dates to scam people. Please avoid this rogue seller.

May 15, 2026
Unprompted review

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