Tudagrass Reviews 

513
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that products like artificial grass and composite decking are exceptionally durable, look amazing, and arrive very quickly. People also genuinely appreciate the incredibly polite and helpful delivery drivers who always call ahead and assist customers with heavy loads. Some reviewers were not happy with delivery communication, noting that parcels occasionally arrived late or completely without proper tracking details. Others also mentioned occasional frustrating issues with missing items or incorrect product colors received in their packages, which made finishing home renovation projects quite difficult to successfully complete.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent quality and a natural look.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast arrival times and helpful... See more

Quality

People report positive experiences with quality, highlighting that products like artificial grass, decking,... See more

Service

Reviewers highlight positive aspects of service, praising the professional and helpful staff from start to... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to place purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more

Rated 5 out of 5 stars

Cannot recommend Tuda grass enough. Easy to order great communication throughout. Delivery driver was so polite and helpful and received phone call the day before to check delivery time was ok . Orde... See more

Rated 5 out of 5 stars

Laid on top of concrete slab 6 x 3.5m. Glued 20mm underlay to concrete and grass on top. Looks amazing but did have to rotate it so pile was facing the house for a greener appearance. Very life like... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

513 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(513)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great communication regarding and…

Great communication regarding and ordering and questions about delivery.
Also the delivery of an excellent decking boards product.
Also a mention regarding helpful delivery driver.
Thank you

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Composite fencing purchased

From start to finish this company were 100% professional helpful and delivered on time to the minute bought fencing and will be back for my decking in a few weeks do not have any issues recommending this company

April 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant

Delivered everything and more. Delivery came to the min that was arranged, the grass is a fantastic quality and my new lawn looks amazing. Thanks, will be recommending to anyone who is looking for artificial grass

April 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Composite Decking

Great service, really good communication. Great quality products delivered directly to your door.
We have used this company on several occasions.

Cut out the middle man purchase direct from the company

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Everything was great from ordering to delivery, good communication throughout.
The driver was so friendly and helpful.
Thank you

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The website was easy to understand, they had what I needed in stock and there delivery was prompt and on time

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Delivered the panels but not the edge…

Delivered the panels but not the edge strip. Told I would get it Wednesday. That came and went. Do they lie or don’t know what’s going on in that business ?

I had planned on getting this work done and still had to pay the guy for his time as it was booked out. To date they have cost me money and I still have no edge strip.

You try calling them and no answer.

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Be very careful when buying

Be very careful when buying

We ordered 8 mtrs of 4 way carpet
That cames with 8 glue

Only received 6 glue
I message them they sent out the 2 glue that was missing

When fitting the carpet realised that we was 2 mtrs of carpet short of order they only sent 6 mtrs

Messaged the seller they asked me to send them pictures of carpet with measuring tape on it so I did.

They message me back to say they not sending me the 2 mtrs they owe me as they dont know how much ive used ???

They sent me a 6mtrs kit which cames with 6 glue and charged me for the 8mtrs kit

Now I cant finish my van
Will have to remove what ive done and buy new from a new place and if I but 2 mtrs to finish may not match what I have

Iam not happy at all

So if you buy off this company please be careful and check as they ripped me off.😠

March 1, 2026
Unprompted review
Tudagrass logo

Reply from Tudagrass

Hi Margaret,

We’re sorry to hear you feel this way.

When the missing adhesives were reported, we resolved this promptly by sending the additional items. We have also spoken with our warehouse team, who confirmed the correct length was dispatched for this order, although we understand mistakes can occasionally happen.

Regarding the carpet length, we requested photos showing full measurements before fitting so we could investigate. As the carpet had already been cut and installed, we’re unable to verify the original length supplied, which is why we could not proceed further on this occasion.

We aim to resolve all issues fairly and will continue to review this internally.

Kind regards,
Tuda Grass Direct

Rated 5 out of 5 stars

Very happy excellent service …

Very happy excellent service phone you before delivery to make sure day and time is good for you. Delivery driver contacts you and gives you exact time of delivery top quality this how all deliveries should be. The decking boards purchased good quality no marks or damage and the best price I could find online. Great experience and great value for money product highly recommend

March 26, 2026
Unprompted review

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