tunefulhair.com Reviews 

416
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the hair quality for being soft, voluminous, and durable, noting that the styles retain their appearance well. Many people are highly satisfied with the product's natural look and the ease with which items, like the lace, can be styled and blended. However, some customers also noted significant issues regarding shipping delays, with reports of long waits and a lack of tracking information for their orders. A few other people mentioned receiving product that did not match the advertised specifications, such as incorrect product types or facing quality concerns like hair shedding and heat melting.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the soft texture, accurate length,... See more

Quality

Customers had positive experiences with quality, highlighting that the wigs are soft, full, and true to... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are friendly,... See more

Order

People report ambiguous experiences with order. While many reviewers express satisfaction, praising the high... See more

Delivery service

Users describe ambiguous interactions with delivery_service as experiences vary widely. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

Love Tunefulhair! Wigs are always full, soft and curls last ALL DAY. Ships quickly and lace is thin. Love installing their wigs it feels like I’m doing my real hair. 13x6’s are my favs mainly because... See more


Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

416 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(416)

359 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a wig on 3/31/26 and l never…

I ordered a wig on 3/31/26 and l never received a tracking number, I sent an email and they told me it will take 4-7days to make. It should have already been shipped out. They are so unprofessional and don’t even respond back right away. I have a hair appointment that I’m going to have to cancel.

April 7, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi,friend. We are so sorry for this shipping delay. Over 80% of our orders can be shipped out within 24 hours after check out. There are some customization wigs that take 3-5 working days to process. We are truly sorry for this inconvience.I didn't find your order by your user name,would you mind send me an email to support@tunefulhair.com ?I will help you out ASAP.

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Rated 5 out of 5 stars

Amazing

Amazing! highly recommend. true to length and very full

April 7, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID THIS COMPANY. SCAMMERS.

This is the worst wig I have ever bought. I bought the “ 13x6 HD Transparent 613 Blonde Lace Frontal Wig” From Tuneful’s Aliexpress account. The reviews seemed honest and trustworthy, I even messaged the seller prior to let them know I would be ordering and doing an honest review. When I first received the wig it seemed OK. Like something I could work with, but seemed thin. So I bought extra 613 bundles from another company so I could add thickness, not ideal but that’s life. So the day comes where I need to tone the wig so I was it in a basin with purple shampoo. After that I realised the shedding was so so bad my hairbrush was ruined with mushy blonde hair. So I go ahead and dry it anyway… IMMEDIATELY starts matting and frizzing up. I try absolutely everything. I’m drying it as its pinned down to a mannequin head, I’m drying in sections with tension using a fine tooth comb. I’m using a blowdryer with a diffuser nosel, still frizzy. I then go over the wig again with a hot straightener in sections, still frizzy and looking like its melting. I’m heartbroken because I feel so scammed and I needed this wig for an event. I installed it in an updo last night thats how desperate I was, I slept with a silk bonnet on and the hair is absolutely horrible and ruined so I had to bin it.
AVOID THESE SCAMMERS AVOID AVOID.

April 5, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend. This is Bonnie from the Tuneful official website.I am so sorry for the hair issue you encountered from the AliExpress store.I have informed our Aliexpress department of your order, and they will contact you and help you solove the issue. The Tuneful official website is a different store from the Tuneful AliExpress store, and we sell different wigs. We also offer a 30-day no-reason free return policy. We hope you can give us another chance and try our wigs next time.

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Rated 5 out of 5 stars

32 inch 180% density 99J wig…

Purchased 32 inch 180% density 99J wig from Tuneful. It came thick and so beautiful. 10/10 Currently buying my next wig from them right now. amazing partnership!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

A must buy …

This hair is definitely worth the price, takes heat well , doesn’t frizz with humidity, true to length also I got a 30 inch

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I really loved this hair

I really loved this hair! Don’t listen to the reviews. You have to get it yourself and know how to manage your hair. I tinted the roots as well and it flatirons wonderful! Not much shedding and doesn’t tangle! I have a 26 inch straight!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a wig recently from here

I ordered a wig recently from here. The color was amazing as well, as the wig quality. There was minimum shedding etc . Loved the hair, can’t wait to reuse it . :)

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

“I recently got this wig and I’m actually really impressed. The hair is super soft and doesn’t tangle easily. It fits comfortably and the adjustable straps help a lot. The length and color were exactly what I expected, which I love. The only downside is a little shedding, but nothing too bad. Overall, I would definitely recommend it!”

March 17, 2026
Unprompted review

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