I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
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Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company details
- #57 of 62 best companies in Web Hosting Company
- #41 of 52 best companies in e-Commerce Solution Provider
- #37 of 47 best companies in Internet Marketing Service
- #42 of 51 best companies in Payment Service
- #25 of 29 best companies in Website Designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
516 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Reply from turbify.com
Thank you for your kind words — we’re so glad to hear you found our team very helpful and polite, and that we were easy to contact whenever you needed support. We really appreciate you taking the time to share your experience with us.
patience and detailed attention to my…
patience and detailed attention to my request and clarity of answer
April 15, 2026
Reply from turbify.com
Thank you for your thoughtful feedback — we’re so glad to hear you appreciated our patience, detailed attention to your request, and the clarity of our answers. We truly value you taking the time to share your experience with us.
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear you found our team very helpful and patient. We really appreciate your thanks and you taking the time to share your experience with us.
Reply from turbify.com
Thank you for your kind words — we’re so glad you experienced fast and professional support. We really appreciate you taking the time to share your feedback with us.
The agent was very helpful
The agent was very helpful, but turbo fire was not able to allow access to my email account
April 15, 2026
Reply from turbify.com
Dear Harry,
Thank you for your feedback and for recognizing that our agent was very helpful while assisting you with your business email access.
I’m sorry that, despite those efforts, you still weren’t able to log in to your email and that the call was disconnected before we could complete the final steps. During your last interaction, our agent walked through the login and password reset steps with you, shared a help article, and sent a password reset link for your Turbify account along with instructions to reach your business email, but we understand the issue wasn’t fully resolved when the call dropped.
We’ve since tried to reach you twice by phone to continue where we left off. Whenever it’s convenient, please contact us at +1 833-689-8585, and we’ll be happy to personally walk you through the remaining steps to get your email working again.
Great customer service!
April 15, 2026
Reply from turbify.com
Thank you for your kind words — we’re thrilled you experienced great customer service with us. We truly appreciate you taking the time to share your feedback.
Terrible
I could not understand your representative.She spoke very bad English. I on the phone with her for 1 hour and 33 minutes. That is terrible service. She kept putting me on hold while she consulted her "team".
April 14, 2026
Reply from turbify.com
Dear Ronald,
Thank you for taking the time to share your experience with us. I’m sorry that you found it difficult to understand our representative’s English and that your call lasted so long with multiple holds; we understand how frustrating that can be and this is not the level of service we aim to provide.
We reached out because your account had been suspended after suspicious activity was detected, including multiple domains being purchased without your knowledge, which suggested that your account might have been compromised. During your calls, our agents verified your details, explained the unauthorized domain purchases, sent a Turbify password reset link so you could regain access, and then helped cancel the domains that were wrongly purchased and activate your login page so you can securely access your account again.
We also placed follow‑up calls to help secure your account, but we understand that the combination of security checks, holds while the agent consulted the team, and the communication barrier led you to rate the service as “terrible.” We are reviewing this interaction for language clarity and hold‑time reduction so that future conversations are easier to follow and more efficient.
We’d appreciate another chance to speak with you, with a representative who can go over everything slowly and clearly, and confirm that your account is fully secured and working as expected. You can reach us at +1 833-689-8585. Thank you!
It got off to a rocky start and took a…
It got off to a rocky start and took a while, but was resolved to my satisfaction.
Thanks very much.
April 15, 2026
I've had Turbify for years
I've used Localworks/Turbify for years. Uploaded 6 years of pictures. They changed the format of Localworks and I lost everything. Called customer servoce and they were useless. On top of that, the pricing has increased ridiculously. Im done. Canceling them.
April 10, 2026
Reply from turbify.com
Dear Jordan,
Thank you for being with Turbify for so many years and for trusting us with your business photos and listings over that time. I’m truly sorry that after the recent Localworks format and dashboard changes, it appeared as if six years of pictures and data were gone, and that your experience with support left you feeling that nothing was recovered while prices increased.
From your calls, we understand that when you logged in to the updated dashboard, the site looked completely different and hundreds of images you had uploaded and linked across multiple Localworks plans seemed to have disappeared. During your subsequent conversations, our agents confirmed your Localworks Standard plan and the existing case (02170991), shared a help article on adding images, and checked internally to understand whether the photos were still associated with your listings. After review, we advised connecting your business directories—especially Google Business Profile—so that images could sync correctly, and, if they did not reappear, to download them from your website and re‑upload them to the new dashboard.
We recognize that this felt like starting over rather than a true solution, especially given your history and the pricing increases you mentioned, and we understand why you’ve said you’re “done” and plan to cancel. For a case involving years of photos and multiple Localworks plans, we should have escalated more proactively, called you back after the first disconnected call, and given you a clearer explanation of what changed in the new dashboard and what we could (and could not) technically restore.
If you are open to it, we would still like to take one more careful look at your account: to confirm exactly which images are still present in your connected directories, recover anything that can be restored into the updated dashboard, and discuss options that reflect the value and time you’ve already invested. Please contact us at +1 833-689-8585 and mention case 02170991, and we will route your request directly to a specialist familiar with the new Localworks experience.
Speedy resolution to my issue
Speedy resolution to my issue. The rep event tried to help with recovering my yahoo email account.
April 14, 2026
Reply from turbify.com
Thank you for sharing your experience — we’re glad to hear you received a speedy resolution and that our representative even went the extra mile to help with your Yahoo email recovery. We truly appreciate you taking the time to recognize their effort.
good job for helping us
April 14, 2026
Reply from turbify.com
Thank you for your kind words — we’re glad we could do a good job helping you. We really appreciate you taking the time to share your feedback with us.
Great agent.
April 14, 2026
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear you had a great experience with our agent. We really appreciate you taking the time to share your feedback with us.
Wonderful customer service solved all…
Wonderful customer service solved all of my questions.
April 14, 2026
Reply from turbify.com
Thank you for your kind feedback — we’re glad to hear you received wonderful customer service and that we were able to answer all of your questions. We really appreciate you taking the time to share your experience with us.
It took two agents and almost an hour…
It took two agents and almost an hour for a simple password reset. Usually with most applications I can do this myself online but the online mechanism malfunctioned. I was forced to call and spend a long time on the phone. Once I got back into my email I began getting ads! This email costs a lot and I’m very unhappy with the ads. Poor customer service and ads will probably cause me to cancel my account.
April 13, 2026
Reply from turbify.com
Dear Linda,
Thank you for sharing your experience with us. I’m sorry that a simple password reset turned into a nearly hour‑long process with two agents, and that the online reset option didn’t work as you’d expect.
From your feedback and our records, we see that you were unable to log in to your business email and that the self‑service password reset mechanism malfunctioned, which forced you to call us instead of resolving it quickly online.
We also understand that once you regained access, you began seeing ads in your mailbox and that, given the cost of this email service, this feels unacceptable and adds to your frustration with the overall experience. Your comment that poor customer service plus ads may cause you to cancel is something we take seriously, and we’re reviewing both the reliability of the online reset flow and how we communicate about ads and plan options so situations like this are clearer and faster to resolve.
If you’re open to it, we’d like the chance to review your account together: to confirm that everything with your login is working smoothly now, to go over available email plans and ad expectations, and to see what we can do so the service better matches what you’re paying for. Please contact us at +1 833-689-8585 and mention this feedback so we can prioritize your case.
Assistant was patient and…
Assistant was patient and knowledgeable. He made sure all of my concerns were addressed before we ended the call.
April 11, 2026
Reply from turbify.com
Thank you for your thoughtful feedback — we’re so glad to hear our assistant was patient and knowledgeable and made sure all of your concerns were addressed before ending the call. We truly appreciate you taking the time to share your experience with us.
I was on the phone an hour and never…
I was on the phone an hour and never received a resolution. I do not think the agent understood my issues.
April 14, 2026
Reply from turbify.com
Dear Andre,
Thank you for taking the time to share your experience. I’m sorry that you spent nearly an hour on the phone and still felt you left without a clear resolution, and that it seemed like our agent didn’t fully understand your issue.
From your call and our notes, we understand you reached out because email notifications stopped working after changes were made to your website forms. Our agent walked through basic troubleshooting and explained that your site uses custom code, which unfortunately falls outside the scope of what our team can directly support. You were advised to update the TXT records and allow 30 minutes to 2 hours for DNS changes to propagate, but we recognize that this explanation did not feel like a complete or satisfying fix for you, and the call eventually ended after a disconnection.
We understand how frustrating it is to invest that much time without a clear “this is fixed” outcome, and to feel that your specific problem wasn’t fully understood. We are reviewing this interaction to improve how we confirm understanding of complex issues, set expectations around custom‑coded websites, and summarize next steps so you are not left unsure about what will or will not resolve the problem.
We’d appreciate another chance to help: we can review your DNS and form settings together, clarify exactly what our support can handle, and point you toward the most suitable next steps or resources for the custom code on your site. Please contact us at +1 833-689-8585 and mention this feedback so we can route your case to a specialist familiar with form and notification issues.
Unjustified Increase
We have a Web hosting plan (monthly payment), in less than a year you have increase the price without prior notice (16% increase this last time). If a New customer, right now, acquires this same plan, will pay less than we are paying now. From this moment on, we are looking for a better choice with other company so we can cancel our services with your company.
April 13, 2026
Reply from turbify.com
Thank you for being a hosting customer with us and for sharing your honest feedback. I’m sorry that you experienced a price increase of around 16% within a year and that it felt sudden and unfair, especially when you see lower pricing advertised for new customers on a similar plan.
When you contacted us, you were exploring a change from a monthly to an annual hosting plan, and during that conversation you raised understandable concerns about the recent price change and the difference between your current rate and pricing shown for new sign‑ups. Our agent explained the plan‑change process but, as you mentioned, your concerns about the increase and the perceived gap between existing‑customer and new‑customer pricing remained unresolved, and you chose to review your options before deciding on next steps.
We recognize how frustrating it is to feel that your loyalty isn’t being rewarded and to learn about a price change without the level of advance notice you expected. We are reviewing how we communicate upcoming price adjustments and how we can better highlight any loyalty discounts or alternative plans (such as annual billing options) that may reduce the overall cost for long‑time customers like you.
We’d appreciate the opportunity to go over your account together: to review your current charges, compare them with available plans and promotions, and see whether we can find a configuration that feels fair and keeps your hosting with us competitive. Please contact us at +1 833-689-8585 and mention this feedback so we can route your request to our billing team for a detailed review.
My issue was review careful by the…
My issue was review careful by the attendant. She was not able to resolve it when i called but promised that the technical will look at and that was done.
I have been able to retrieve my email . What an excellent service delivery.
My love to her.
Thank yoh
April 10, 2026
Reply from turbify.com
Thank you for sharing your experience — we’re so glad to hear your issue was reviewed carefully, escalated to our technical team, and fully resolved so you could retrieve your email. It means a lot that you recognized her excellent service delivery, and we’ll be sure to pass your kind words along to her.
Smart Support, Better Decision
The customer service staff at Turbify was very cooperative. They understood my requirements well and suggested a solution aligned with my budget. Based on this, I decided my services plan.
April 13, 2026
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear our customer service agent was knowledgeable and able to assist you. We really appreciate you taking the time to share your feedback with us.
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