turbify.com Reviews 516

Reply from turbify.com

Updated Apr 17, 2026

Dear John,

Thank you for sharing your experience. I’m sorry that you struggled to understand our representative’s English and that your refund request left you feeling frustrated and unheard—that is not the experience we want for you.

You contacted us to cancel your plan and request a refund for the most recent renewal. After reviewing your account and checking with our internal team, we confirmed that your subscription does not meet the eligibility criteria for a refund under our current policy, which is why the agent informed you that the annual fee is non‑refundable, even though the renewal was billed before the previous term’s end date. We understand that this feels unacceptable from your perspective, and we’re sorry for the disappointment this has caused.

During the call, your cancellation was completed, and we also confirmed that there will be no further charges in upcoming billing cycles. You will retain full access to your services until the plan’s term end date (around 5/5/2027), after which the subscription will not renew again.

We take your comments about communication seriously and will use them to improve how we match language preferences and explain billing and refund policies more clearly.

Reply from turbify.com

2 hours ago

Thank you for the awesome feedback — we’re thrilled to hear you love the affordable pricing and find it easy to build sites, and that we’re a 10/10 in your book! Your support means a lot to us.

Reply from turbify.com

2 hours ago

Thank you for your feedback — we’re glad to hear you received very good service, and we truly appreciate you taking the time to share that with us.

Reply from turbify.com

2 hours ago

Thank you for your feedback — we’re glad to hear the representative was very professional, understood your request, and was able to get everything handled for you on the first call. We really appreciate you taking the time to share your experience.

Reply from turbify.com

3 hours ago

Thank you so much for your lovely feedback — we’re thrilled to hear you received great service and that she was wonderful, very helpful, and such a lovely person to work with. We truly appreciate you taking the time to share your experience.

Reply from turbify.com

5 days ago

Dear Chris,

Thank you for sharing your feedback with us. I’m sorry that your experience with our customer service felt “awful” and that you did not feel there was enough follow‑up—especially now that you’re considering canceling your account.

From our side, we see that you first contacted us for help activating your business email, and our team helped you log in to your Turbify account, activate the mailbox, and successfully start receiving messages. In a later month, you reached out again, and our agents assisted you with setting up your business email in the iOS Mail app, verified that you could send and receive test emails, checked for any folders or filters, and then helped you update your MX records when you asked to make that change.

Even though these individual issues were resolved technically, your review tells us that the overall experience still felt poorly handled and that you didn’t experience the proactive follow‑up and continuity you expected over time. We are reviewing your interactions to see where our communication and follow‑through fell short so we can improve how we monitor ongoing cases, close the loop after changes like MX updates, and make it easier for you to feel supported without having to chase us.

If you ever decide you’d like to revisit this or need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.

Reply from turbify.com

3 hours ago

Thank you for your feedback. We’re glad to hear that our CSR was competent and ensured a quick, appropriate escalation by consulting higher authorities to resolve your issue. We really appreciate you taking the time to share this experience with us.

Reply from turbify.com

Apr 17, 2026

Dear Christopher,

Thank you for sharing your experience. I’m sorry that our calls about a pending invoice have felt like spam, especially since you don’t recall ever using our site or services—this would be frustrating for anyone.

Our records show that we attempted to contact you about a past‑due invoice on an account in your name, which is why you received multiple calls and voicemails regarding payment. We understand you’ve told us that you don’t recognize having used our services, and that these calls are unwanted. We take that seriously and do not want you to feel harassed.

Reply from turbify.com

2 hours ago

Thank you for your kind words. We’re delighted to hear that Sagar was courteous and resolved your issue in such a professional manner — we’ll be sure to share your feedback with him. We really appreciate you taking the time to thank our team.

Reply from turbify.com

2 hours ago

Thank you for your review — we’re glad to hear our team is good at helping, and we really appreciate you taking the time to share that.

Reply from turbify.com

2 hours ago

Thank you for your feedback — we’re glad to hear the system is working well for you, and we appreciate you taking the time to let us know.

Reply from turbify.com

2 hours ago

Thank you for your feedback — we’re delighted to hear that our website builder is easy to navigate and helps you create exactly what you want and need for your business. Your comments mean a lot to us as we continue improving our tools for business owners like you.

Reply from turbify.com

5 days ago

Thank you for bringing this to our attention. I’m sorry that you were promised a phone call about your SSL issue, never received it, and then saw that your ticket had been closed—especially while your website was down.

From our side, we see that you contacted us because your site was unavailable due to an SSL problem. Our agent attempted troubleshooting, including running AutoSSL, and then consulted with a subject matter expert, who advised that a backend investigation was needed. You were told you’d receive a callback with an update, but that follow‑up did not happen, and the case was automatically closed after 72 hours had passed, which understandably led to your frustration and your comment that you are “still waiting” on a promised call.

When you reached out again about the same website issue, your case was reopened and escalated to our Escalation Team, where it is now being handled. This means your SSL problem is currently being worked on as an active case, not a closed one. We should have communicated this more clearly and kept you updated without you needing to chase us.

If you need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this as soon as possible.

Reply from turbify.com

Apr 17, 2026

Dear Gregory,

Thank you for sharing what happened. I’m very sorry you feel that your domain was “stolen” and that we did not protect you—losing a domain you care about is upsetting and can feel like a serious breach of trust.

When you contacted us, we checked the WHOIS information and confirmed that your domain is now registered with GoDaddy (nameservers ns59/ns60.domaincontrol.com). Our internal records, and checks with our escalation team, show that the domain at Turbify was deleted in August 2024, most likely because the plan was cancelled or went unpaid past the allowed renewal/expiration windows. Once a domain passes through its expiry and redemption periods and is deleted from the registry, it becomes available for anyone to register as a new name, which is how it later ended up being registered via GoDaddy.

You told us that you did not cancel the account, and we understand why this feels like we “let” the domain be taken. However, at the point when the domain was deleted and then registered elsewhere, we no longer had control over it on our side, so we are not able to recover it from Turbify’s systems. That’s why we advised you to contact GoDaddy directly to discuss any options or disputes related to the current registration.

We attempted to reach you via phone and email to better understand and resolve the issue but unfortunately could not get a response. Please contact our support team at +1 833-689-8585 at your convenience to cancel the services and request refund for the service of the domain you don't host with us. We value your time and would greatly appreciate the chance to resolve this with you personally.

Reply from turbify.com

Updated 5 days ago

Dear Ferenc,

Thank you for sharing your feedback. I’m sorry that your experience left you feeling that our customer support was “worthless,” especially when you were just trying to access your business email.

From our notes, we understand that you were unable to log in to your business email and that there was confusion between your old Yahoo Small Business login and your Turbify account. Our agent explained the difference between the two, helped you reset the business‑email password, and you were able to log in successfully on your mobile device. However, when you tried to use the same credentials on your computer, they didn’t work as expected. The agent then requested another reset through the proper channels and asked for verification steps so we could confirm the correct account details, but the login information provided did not match, and you chose not to complete the credit‑card verification or the “forgot login email” flow. When we asked you to log in to your Turbify account or use control panel to perform a reset, the call was disconnected during the assistance.

We absolutely understand how frustrating it is when you’re locked out and it feels like nothing is moving forward. At the same time, for security reasons, we are limited in what we can change on an email account if we cannot complete the required verification steps or confirm the exact login details with you. That combination of security checks, repeated logins, and a dropped call understandably contributed to your impression that we were not helping.

We’ve attempted to follow up by phone to reconnect and finish the process. If you’re willing, we’d really appreciate another chance to help you get this working end‑to‑end: please contact us at +1 833-689-8585 and mention this feedback so we can review your account, walk step‑by‑step through verification in the simplest possible way, and confirm that your business email is accessible on both mobile and computer.

Reply from turbify.com

2 hours ago

Thank you for your feedback — we’re glad to hear our team was helpful, fixed your issue, and provided very friendly customer service. We appreciate you taking the time to share your experience with us.

Reply from turbify.com

5 days ago

Dear Kristina,

Thank you for taking the time to share such a detailed account of your experience. I’m truly sorry that your store was heavily affected after the Turbify transition—especially the long period where orders could not be taken, the ongoing issues with Coupon Manager on a large catalog, the billing during outages, and the changes to PayPal and direct‑card options without clear notice.

From your feedback and our records, we understand that after the platform change, your website struggled for a long time before it reached even about 75% of the functionality you expected. You’ve reported that Coupon Manager has never worked properly for you: when you try to include or exclude items, the “Choose Target Items” list only shows archived or irrelevant products, not the active catalog you actually sell. Our team acknowledged this and, after backend investigation, confirmed that the selection UI can be unreliable for larger catalogs and may not display all active products. We suggested workarounds such as “Include all items” or manually entering SKUs separated by commas, but for a catalog with hundreds of products, that is not a realistic or efficient solution.

We attempted to reach you via phone and email to better understand and resolve the issue but unfortunately could not get a response. Please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.