Turmerry Reviews 

Turmerry did not accurately depict a cotton topper cover that ended up being cotton hand wash only!!! With no instructions included in the packaging as to how to get this cover on or wash it. Finally found it inside the cover. It was near impossible to get a cotton topper cover on a queen size talalay latex topper without tearing the latex with ONE zipper on the SHORT end. No way to slide a queen topper into this cover. It needs an L-shaped 2 sided zipper to get this on a topper safely. They will not take returns for opened and laundered items. Out $55 for absolutely nothing and 2weeks to receive. I would also ONLY recommend buying a latex topper from a company that supplies through Walmart or Amazon so you can return it if problems. I bought from Latex Mattress factory through Walmart and had a small issue. There Customer Service was EXCELLENT. Satisfied my claim within 24 hrs. Loving the talalay :)

Scamed. Ordered 6 weeks ago and Turmerry promised I'd have it within 2 weeks. It didn't arrive so I contacted them again. They then set a new deadline and missed that. I contacted them again. They then set a third deadline and missed that. 6 weeks later, I have no product and no faith they'll ever deliver. I reported them to my credit card company and they then cancelled my order.

OVER A MONTH AND STILL HAVEN'T RECEIVED MY MATTRESS

I ordered my mattress on September 7th for the Labor Day Sale. Despite the statement on the webpage that has since been replaced, but said at the time "most orders placed before 3pm ship same day", I didn't receive mine until 9/23 AND IT WAS THE WRONG MATTRESS!

So I had to shlep all of the heavy boxes for the wrong mattress layers to the FedEx store, reship them back, and await my corrected mattress.

Added to this, is the fact that, because I was watching the tracking information for my original order and expecting its arrival- I gave away my old mattress to make room for the new one on the day it was expected to arrive. I timed it perfectly. But, since it was wrong, I have been sleeping on my couch for the past 3 weeks. And I still have not received the correct mattress.

You can't talk to anyone on the phone, or at least I never got through to anyone in my many attempts. It's all by email, and takes about 24 hrs for a response. So, if you have a question, or they ask one, it's an additional day's turnaround to keep the conversation going. This has been a nightmare. I have an thread with over 25 emails back and forth between us.

I was finally told that my correct mattress was backordered and they 'expect it to arrive in their warehouse this week". But another week has gone by and nothing... And I am still on my couch.

Unfortunate, because the one layer of the mattress I opened before realizing it was the wrong one-- DID seem well made... and I am guessing if/when I finally get the correct one I ordered, it will be comfortable and I will be happy. I just seem to have to pay my dues, and wait my turn, in order to get there!

No bueno when you shell out thousands of dollars! We expect good customer service.

Only ordered here because of the advertised “FAST” shipping. Four weeks later, it hasn’t shipped and they still don’t even know when it will. If I had been told they were back ordered, I could have ordered where I originally wanted to order from and had my mattresses by now. Terrible communication, shipping is SLOW!! I have been told multiple different times it was shipping and NONE of them have been correct yet. After repeatedly being told it was shipping next week, this week, 9/28, etc., the last response stated we’re sorry… we don’t know if all orders will be filled on 10/5 or not. My ordered should have been received before 10/5, so …

⭐ ONE STAR — DEFECTIVE PRODUCT AND A DISPUTE PROCESS THAT FOCUSED ON DELIVERY, NOT QUALITY

I purchased a Turmerry 7-Zone Organic Latex Mattress Topper based on the quality and appearance shown in the company’s online advertising. What I received did not match what I reasonably expected from those representations.

The topper I received had what I consider poor workmanship and visible defects, including tears/gouges, an unfinished and dirty-looking underside, and perforation holes that did not appear to go completely through the latex as expected.

What made this experience especially frustrating was what happened when I disputed the purchase. The focus shifted to whether the package had been delivered rather than directly addressing my complaint about the condition, quality, and workmanship of the product that was delivered.

Yes, the package was delivered. Delivery was never the issue. The issue was WHAT WAS DELIVERED.

A company should not be able to answer a product-quality complaint simply by pointing out that a box arrived at the customer's home. Customers are entitled to raise legitimate concerns when the product they receive appears materially different in quality or condition from what was advertised.

I contacted Turmerry about my concerns and sought a refund via Affrim. Instead of receiving what I considered a meaningful resolution of the actual quality and workmanship issues, I was left fighting over the fact of delivery.

BUYERS BEWARE: If you receive a Turmerry product that you believe is defective or poorly made, document everything immediately—take photographs, save the online product images, keep your emails, and preserve records of every attempt to contact the company. Do not assume that proving poor quality will automatically result in a refund.

My complaint is not that Turmerry failed to deliver a product. My complaint is that the product delivered was, in my experience, defective, poorly finished, and not consistent with the quality I believed I was purchasing.

I don’t understand the bad reviews on customer service. They got to my 2 pillow return requests in one day or less and each email had almost immediate responses. They even gave me a full refund on a pillow donation when their policy states I would just receive store credit.

Very good customer service and they stood behind their return policy twice.

The two latex pillows I got were exactly as described and very good quality latex. They just didn’t work for my neck problems. I would recommend not using the pillow case they come in. It prevents the holes in the pillow from doing the job they’re meant to do with firmer and softer areas. The latex can’t adapt stuffed inside a pillow case that has no stretch to it. Plus the case makes the pillow get super hot, which latex shouldn’t do. The case doesn’t let it breathe AT ALL. Not sure why they choose this material to encase the pillow. It’s soft but it makes the pillow so much worse and actually gets in the way of the latex design.

Great pillows. Great customer service. Poor choice of pillow case.

I was seriously considering a $200-300 latex mattress topper from Turmerry, but I needed help figuring out which thickness & density was right for me.

When I called for advice, I reached a call center that gave a rote answer based only on my weight and sleeping position. They recommended the most expensive option (3" medium firmness) and rushed me right off the phone without answering any of my other questions.

I was on the phone less than 2 minutes, and that includes a lengthy period of ringing, then some hold music and some inexplicable silence before someone actually spoke.

So I called my other top choice instead. Sleep On Latex was friendly, knowledgeable, and took several minutes to talk through all my questions and concerns. We settled on a 2" soft, because I basically like my mattress and was worried about making it too soft. I just want to relieve the pressure on my hips, without drastically changing the overall feel of the mattress.

I would have been happy to invest in the 3" if that was the right choice, but Turmerry rushed me off the phone without having a conversation about what I actually needed.

Needless to say, this did not inspire my confidence if I should need help with returns or anything else.

They may have a good product, but there's no way I'll buy from them if they show such disinterest in actually helping their customers.

Great company. They will make you happy, no matter what......great product and excellent customer service....

I ordered a high loft pillow for a side sleeper. It was too high and way too soft causing neck pain. The customer service went radio silent once I sent in photos of the destroyed pillow as instructed. No replacement ever came. I had to dispute the charge on my credit card. I see on AI that their customer service has deteriorated greatly lately. Buyer beware. Better get it right the first time because they will not help you.

The products might be fine, but Turmerry's customer service is a nightmare. It took five attempts over several days just to reach an overseas call center and be assisted by someone reading from a prepared script. When I first placed my order I told that it would arrive this week; instead, today I was told it's on backorder and "may be sent in the coming weeks." Since Turmerry routes all of their publicly listed phone numbers through this call center, there's absolutely no way to get a straight answer or reach anyone at the actual company. If you enjoy endless frustration, go ahead and order from Turmerry.

My wife & I for our upcoming 50th anniversary decided to buy new mattress (so exciting). We have a split king (2 - twin XL to make a king) due to our different needs (my heart condition requires I have my feet elevated a little & her nasal condition requires her head raised)

We purchased 2 twin xl mattresses from Turmerry (never looking at the returns page - we did not plan on returning them). The mattress did not work out for either of us. These mattresses are way too much like sleeping on a water bed when you move in the bed the whole bed moves. And more than once I rolled to the outside of the bed and the edge support didn't hold and I fell out of bed.

I contacted support to return these and they then told me their policy was to allow only 1 return in a 12 month period. WOW, why didn't this pop up on the ORDERING page when I enter 2 as the quantity.

I would at least have know and would probably not have proceeded with the purchase. In order to find this policy you have to scroll way down (to 2nd page of the shipping & returns policy page).

I have started the return process for the one mattress (not that we want either) and they made me take pictures of ALL SIDES of the Mattress Cover, and then send it to them. They did send me a mailing label (but I had the extra cost of $7.50 for a box & packing).

It has been over a week since they received the mattress cover and they still haven't given me the authorization to get rid of the mattress.

NOW getting rid of the mattress is another problem. I am 75 and my wife 72. Moving these 4 large pieces of latex foam is very hard for us. We would have to make 2 trips to the donation center (30 minutes each way) because we won't be able to get all the sections in the car at once. If we elect to cut them up we would have to make a real lot of trips to the convenience center (we do not have trash pickup where we are).

I ordered a latex mattress from Turmerry a month ago. When it had been a week and it hadn't shipped yet I reached out to them and they said the cover to the mattress was back ordered, it would be restocked within a week and my order would be prioritized. This has been going on week after week. Now they are saying within two weeks. I canceled my order. They should NOT be advertising that " Most Orders Placed By
3 PM EST Ship Same Day". Disappointed I wasted my time.

I tried the mattress topper last night with the bamboo cooling sheets and it worked well. Love the mattress topper! In just one night it has made a difference in my sleep. Trying to get my partner to try it out in hopes that he will get one too. He is a bit resistant at the moment, but I will keep working on him. His issues aren't nearly as severe as mine, but I know this mattress topper will help him too. Btw, I was a little concerned about how it might work with an adjustable bed. It worked perfectly. Between the mattress and a little zero gravity setting, the pain relief is absolutely amazing. Between the severe degenerative disks in my neck and lower back, all over nerve pain as related to multiple sclerosis, upper left lung lobe removed due to cancer, osteoarthritis, and age related pain in general, I am absolutely surprised and greatly appreciative of this mattress topper. Last night was my first night with very little pain and discomfort. From my heart, thank you.

My husband and I bought a mattress that was too firm. So we bought a topper from Turmerry and it was also too firm. It took a while, but we found a place that would take our Turmerry topper. Then we ordered a soft Turmerry topper, which is working quite well for us. The people at Turmerry understood our situation and refunded our money for the topper that was too firm.

I bought 2 of their shredded latex pillows in December for our guest rooms. They are kind of small and don't have a lot of stuffing in them. The stuffing is shredded latex that has been cut into different sized pieces, most of which are quite small. So they feel soft and not too supportive. But pillows are such a personal thing and they would work for people who don't want a firm pillow. Turmerry decided to refund my money even though the 120 days had passed for which I am grateful. I am hoping to try one of their other types of pillows in the near future.

Save your money and buy elsewhere.

We ordered a king-size comforter and received the wrong size — it was clearly mislabeled. Within months of normal use, the fill inside also started clumping badly, leaving thin patches in some spots and dense bunched-up clumps in others. This isn't wear and tear; it's a manufacturing defect in how the fill was distributed.

When I filed a warranty claim, Turmerry's "warranty team" ignored the actual defect I reported (fill clumping) and instead responded as if I'd complained about shrinkage from washing — something I never said. They used that mischaracterization to deny the claim outright, essentially implying I was lying about how I cared for the product. After a long back-and-forth, their "final decision" was a flat denial, with a 30% discount offered as a consolation prize toward buying yet another one of their comforters.

A company that ships the wrong item, ignores the actual problem you report, and then questions your honesty instead of making it right is not a company I can recommend. Look elsewhere before you spend your money here.

Purchased a 2”king mattress topper with factory installed cover (extra $42 for the cover). The latex foam topper is fine (not magical, but fine). The cover is an ill-fitting loose sack that hangs. I wrote to customer service—with attached photos—requesting a refund on the cover ($42 of the $350-plus spent). Their reply: remove cover, wash it and see if it shrinks. If it doesn’t shrink to fit, remove it again, cut it up, and send photos of the cut up cover. Only then will they refund the price of the cover.
The entire point of having a factory-installed cover was to eliminate wrestling a giant piece of latex into a zippered cover. Turmerry removed all accountability from themselves and put the work of fixing the situation on the customer.

UPDATE: In addition to this review, I wrote to Turmerry again requesting a fix for the ill-fitting cover. Similar answer (cut it up and send photos). But once they received notice of the Trust Pilot review, they contacted me and said they would indeed refund the $42 and, in exchange, requested I update this review to reflect the refund. It’s a shame that appearance and public perception were more important than customer retention / fixing the issue to begin with.

Similar to another reviewer, I placed my order on May 8th and still have not received notification of my order shipping yet. The website clearly says receipt of items is between 5 - 7 days, with most items shipping same day; it has now been over 15 days without any notifications. I had to follow up twice only to be told no updates and that it would be shipping soon...yeah right. Promptly canceled my order as there are so many other competitors who offer the same product. One star for promptly answering my emails, but too bad they were not informative or transparent.

I made a purchase on 04/13. It said that the product would be in stock on 04/20. After 3 weeks of my purchase I contacted them about an update about my order they said I would have to wait 2 more weeks, which I was okay about it. Passed 3 more weeks waiting. I visit the website for the same product I had bought and they stated a same shipping day which made me assume they already had it on stock. I had to contact them again about it and they said it would be on stock around 05/15 and that I would receive an email with the confirmation of the shipment. It never happened! I feel very mislead. Also the fact that I had to ask (politely)for an update just shows a lack of transparency and commitment to their clients.

Amazing!! Literally the best purchase I’ve ever made!!! I was amazed how fast our mattress topper was delivered! I tried another reputable mattress topper in the past and it did not help with my chronic back pain so it was a big waste of money so I was very skeptical to make this purchase. I spent probably over 10 hours researching what mattress topper I should get and chat gpt helped me decide to choose this one. It was very expensive but not compared to many others that offered the same type. With the 120 night sleep trial and their warranty I decided this was the best company to give a try. I even emailed them because I wasn’t sure I made the right choice with the firm option I chose, but they told me it sounds like I made the right choice and if it doesn’t feel that way I have 120 days to make a return or exchange. They delivered so fast!!! Within just a couple days our mattress topper arrived. I opened it right away and put it on the bed. The next morning I woke up for the first time in like 4 years with zero back and hip pain!!! I was in shock I kept telling my husband omg that was the best sleep I’ve had in a long time! If you experience chronic back pain like I did, I’m telling you this company will not disappoint! It will be the best decision of your life to purchase their products!