Turmerry Reviews 

I'll update once I receive my order.

The process so far has been lackluster. I ordered on 6/28 and the website says as long as you live on the same coast they do you should receive your order in 1-3 days. I reach out because the shop code isn't being updated. I'm informed the topper was on backorder but expected the week after.

[Ambili Syam from Turmerry Store
Wed, Jul 2, 1:58 PM
to me,
Hi ****,
Thank you for reaching out, and we apologize for the delay.
Your order includes a mattress cover, which is currently out of stock. We expect it to be restocked by next week, and your complete order will be shipped as soon as it arrives.
We truly appreciate your patience and sincerely apologize for the inconvenience. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.]

I email 2 more times. They email back saying they've been trying to reach me by email to verify my card order for fraud prevention???

[Ambili Syam from Turmerry Store
Jul 11, 2025, 10:47 AM (5 days ago)
to me
Good Morning *****,
We have sent you several email for order verification to proceed for shipment but didn't hear back from you.
To help us verify your purchase securely, please check your credit card statement online and look for a charge from us. It will appear as:

SP TURMERRY XXXXX (with a unique 5-digit code).

Please provide us with that 5-digit code so we can confirm the transaction through our fraud prevention system. This step ensures the safety and accuracy of your order.
Thank you for your cooperation!]

I ordered through affirm for one thing, but how is this helpful? For them or me? They should have been able to verify funds the day they received the order. I check my email daily for updates. There's no way I missed an email from them. This is all very strange and fishy. When I call Turmerry a lady with an Indian accent answered (I do not mind oversea call centers, and I have no problems understanding accents). I asked to speak to someone in North Carolina who could put hands on my mattress and answer my questions regarding my order. She said she was there and kept insisting on the verification code. It took 10 minutes on the phone to explain that I couldn't give that to her because I paid through Affirm. I got more and more upset (I've spent thousands of dollars on this freaking mattress) and she finally agrees to "release" my mattress for shipping. Jesus Christ. I have never had to deal with anything like this before.

Update 7/11: The same day I posted this review they reach out to apologize for the confusion, lack of clear communication, etc. Say they are going to expedite my order, but please consider updating my review afterwards.

[Ambili Syam from Turmerry Store
Fri, Jul 11, 2:33 PM (5 days ago)
to me

Hi ****,

Thank you again for your feedback — and we’re very sorry for the bumpy experience you’ve had so far.

We’ve prioritized your order and it is now being processed for immediate shipment. You’ll receive tracking as soon as it’s on the way. We completely understand how frustrating this delay and lack of clear communication has been, especially when expectations weren’t met and you had to follow up multiple times.

As a small gesture for the inconvenience and to rebuild a bit of trust, we’d like to offer you a $25 refund once your full order is received and everything looks good on your end. We hope that by the end of this experience, you’ll feel a little differently about us — and if so, we’d truly appreciate it if your impression of the process could reflect that wherever you’ve shared your thoughts.

If you feel that your concerns have been addressed and you're satisfied with how everything turns out, we’d be incredibly grateful if you’d consider removing or updating your Trustpilot review. Your feedback really does help us improve — and your updated impression would mean a lot to our small team.

We’re grateful for your patience and the opportunity to make this right.

Warmly,

The Turmerry Team]

7/15: I reach out to them, yet again, for an update. I get this email.
[Ambili Syam from Turmerry Store
Tue, Jul 15, 1:37 PM (18 hours ago)
to me

Hi Christina,

Thank you for reaching out, and we apologize for the delay.

Your order includes a mattress cover, which is currently out of stock. We expect it to be restocked by next week, and your complete order will be shipped as soon as it arrives.

We truly appreciate your patience and sincerely apologize for the inconvenience. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.]

I emailed back asking for a refund.

If the topper is backordered, fine, but give me the option to go without or ship it separately at this point. I don't think they have any stock and are a 3rd party drop shipper.

Update 7/16: They immediately refunded my money first thing this morning

Excellent product and fast service! I ordered a standard latex pillow and received it quickly -- Ordered on 7/7/25 and received on 7/10/25. The pillow is heavenly and it is just the right size for my needs.

They still have serious problems about fulfilling mattress orders. They have little or no inventory and outsource everything. It has been 30 days today since I ordered it and it has not shipped. They do not update you on the status of your order and when you ask they reply with excuses. As per the FTC 30 rule, I have requested a refund. They charge your cc the day you order. They did refund the full amount back to my cc within 3 days.
Edit: 10/28/25: A reply 5 months later. A bit late. Did you not read my review?? You issued me a refund. Why would I consider even dealing with your company again??

I wanted to like the products but did not and then had challenges with customer service. I ordered a latex twin xl mattress topper and a zipper cover. Both were pricey, but again I really wanted to love the products. The topper is ok- it does feel “rubbery” to me but that’s just my opinion. I could’ve purchased something much less expensive for similar result so for that reason, I don’t recommend it. The zipper cover I washed upon receiving because it was a bed product. It shrank miserably. I was initially told by customer service that I should not have washed it but that they would still accept it back. Fast-forward, I had extenuating circumstances, and after certain period of time they would not honor the return. I understand this. But they make returns challenging so buyer beware (they want you to email them pictures of the product etc- a goose chase imo). I would absolutely not recommend buying the cover because it’s unsanitary not to be able to wash it and unrealistic to dry clean as I was advised by customer service. I would personally not buy either product again or endorse this company.

Oh my God, please never use this company. They have offshore customer support and you will never receive your item. Literally, I’ve been waiting weeks for my items and then unbeknownst to me. The lady in India canceled my order and is shipping it back so they charge me For my item and then randomly sent it back via FedEx. She said the reason was is because I said I’m not sure if Dunlop will be soft enough. Are you serious? You cancel an order that I’m expecting you charge me for it and then on your own without telling me you cancel my order mid shipment, and then you scream and yell at me for an hour. Oh my God avoid this company. The customer service is absolutely horrendous and I don’t even think there is a store in North Carolina. I really don’t know what this set up is but it’s a scam for them to charge your credit card and then never send you the item and then claim that you wanted to cancel the item which was not true. I have people waiting to set this up tomorrow and then all of a sudden without telling me it was canceled. This was a total screwup on their end from beginning to end. I wish I had ordered from an American company.

The topper is great. It turned a good bed that was firm into a great bed with a little softness added for side sleeping. I had a little issue with my order and they responded quickly to get it sorted out.

I can't say enough good about this company and their product(s). My experience is based on their customer service and the organic latex mattress topper. I've now purchased two of the toppers. The first one I purchased (for me) was a 3" firm for my king bed. Absolutely LOVE IT!!! Best topper ever!! I've had it for quite a while now. I don't bottom out and it hasn't 'broken' down or indented. It's the same as the day I got it. The second topper I purchased (for my guys place) got a bit more complicated but thanks to Remya, their customer service representative, she made the whole process flow seamlessly! That topper I purchased was a medium firmness (my guys preference). Beautiful topper, nothing wrong with the product but it just didn't work for my bad back. The 'return' and exchange (for a firm) process went really smoothly. I corresponded with Remya who walked me through the process. Turmerry wanted the topper donated instead of returning to reduce green house gases associated with shipping. The process of donation, taking a picture and emailing the proof of donation went really well. Again Remya was the correspondence. This company truly is outstanding all around. Their awards are testimony. I tell everyone who's looking for a sleep change and if you're looking at reviews right now, searching too... try them, you won't be disappointed!

i love,love my mattress topper! im wondering why i waited so long, hesitant and unsure..but a clean organic product set me on track ,sleeping in peace.. i couldn't wait to set it up..so easy...i kept touching ,pushing and couldn't wait to go to sleep lol... an all around good experience with helpful staff.. thanku!

Bought a mattress topper from Turmerry a couple of years ago & love it. Really feels like sleeping on a cloud (and no off-gassing like some products, which is awesome). We just got a larger bed & moved old bed to kids' room-- but I miss the topper! Just ordered one for the new mattress & can't wait.

I was honestly very nervous about ordering a latex mattress online, but upon opening the box, I could tell that it was a great decision. The workmanship & quality is exceptional! I'm an elderly woman & had no problem at all with assembly. My firm mattress is beyond comfortable & quickly resolved my morning back aches. Later, I ordered an organic mattress cover, and it too, is extremely well-made! Both items are literally perfect and I really appreciate them both being odorless. This company obviously produces top of the line products! So glad I took the risk.

Overall happy with my 2" medium density matress topper. Sleeps a little warm, but not hot. Good relief from my pressure points, hips/shoulders.

Great 100% organic Duvet

Im really enjoying sleeping in 100% organic cozyiness, great fit on my bed, and lovely feel to the cover

I purchased the Queen soft topper and a mattress cover. When i was looking to buy this I also checked Amazon that was offering the same products with guaranteed shipping arrival in 4 days. I ended up buying from Turmerry because they were only projecting 7 days for more item to arrive. My items did not arrive for almost 3 weeks!! when they did finally arrive they were not in new packaging. The cover was already placed on the topper and did not appear new and the topper had a tear in it. Additionally when I placed it on my queen bed it appeared too small like maybe made for FULL not Qn.
After sleeping on it for a couple of weeks I noted shoulder and hip pain so I reached out and said I wanted to exchange it. I also told them about the size concern and tear in cover. They asked me to first send pictures of the size which I did. They then respond and ask me to send additional pictures with a measuring tape in it and aligned with mattress. So disassembled my bed and took those pictures and provided again. They then said fine now to be able to exchange it I had to take it to be donated and video myself donating and providing a donation receipt. They said once that was done they would refund my cc and then I could rebuy the topper I wanted. All I wanted was an exchange! I wanted to send them back the topper and exchange it for a medium softness topper. I felt that it should be on them to dispose or donate the topper I was returning. I told them giving me more work and requiring me to donate it and then wait weeks for a replacement was not customer service and a reasonable resolution. This mind you was 2 weeks after having it not anywhere near the 120 days. They wouldn't budge. All they would offer was 10% discount on my original purchase. I was so tired of dealing with them at that point that i took it and cut my losses. I wished that I had just ordered it from Amazon. they would have done a free return or exchange. Needless to say but I will not be ordering with Turmerrry again.

Everything from start to finish was absolutely excellent the product is unbelievable I bought a 4-inch flippable soft medium mattress topper and I'm sleeping like I haven't slept in a long long time thank you very much

I recently bought 2 different organic pillows from Turmerry—shredded latex and wool. They are absolutely the most comfortable pillows and I love knowing they are made toxin-free. I highly recommend these pillows! I’m so grateful for companies that understand the importance of non-toxic bedding and are creating companies to support it. Thank you!

Turmerry, is a scam, I returned their pillow back to them refused, I wasn't aware that they didn't put their returned address, they putca fake address in the same city, and the package got lost, I returned it and they have billed my credit card for $75.00 this is a horrible bad business that uses bad business practices to try and force me to pay for something I don't owe. I don't have their pillow, they are a low class scheming scamming bad horrible business and I don't recommend them to anyone. Be beware of this horrible business, I believe they got their pillow back and are trying to make me pay for a pillow I don't have.

The pillows are such high quality and shipped super quickly even with me ordering multiple at once. I wish I found them earlier. They have made a profound difference in my sleep.

I ordered a shredded latex pillow from Turmerry. The company claims on their website that this pillow is 100% organic Oeko-Tex 100 certified latex and certified organic cotton. However, there is no label, no number, not even a tag or logo on the pillow. There was no packaging or authentication in the box. (Other reviewers have indicated similar surprise at the lack of ANY identification upon receiving this pillow). There was nothing in the box except for the pillow wrapped in a sheath of plastic. More so, the pillow has a STRONG chemical odor that has not dissipated after eight days, in which time I aired the pillow outdoors for over 12 hours. I have purchased organic latex products from other companies and this strong chemical odor with the Turmerry pillow is NOT normal and not the typical "woodsy/campfire" smell of truly natural latex. The fact that there is no labeling on the pillow, nor any labeling included with the pillow is very concerning along with the chemical off-gassing of this supposedly organic product. The concern is the company is advertising on the website/sales pages that this is organic Oeko-Tex certified latex, but the actual product is devoid of any certs and the terrible chemical off-gassing (CANNOT sleep on this pillow) further indicates something's very wrong.

I’ve only slept on the mattress one night and didn’t notice any difference. But I’m not impressed with the company. I’ve called them before ordering because I had questions four times left four messages and no one ever called me back. I went ahead and ordered, the website said up to two free pillows with order of a mattress. I ordered the hybrid and didn’t get any pillows. When I let them know, they said oh the pillows are only if you order an all latex mattress. That is not how it stated on the website. I ordered this mattress with the idea of getting two free pillows, if they had answered their phone or return my phone calls I could’ve talked about this before ordering it. So I am not impressed with the company.

I got my new mattress two nights ago and it is THE BEST THING EVER. I love it so much-beyond comfortable and also safe-latex, cotton and wool. Plus you sent pillows and a topper—the best bonuses! I feel like after much searching I have finally found my forever mattress answer! I will be shouting Turmerry from the rooftops whenever anyone asks for a mattress/company recommendation. Thank you for your amazing product! I am so grateful.