tutorchase.com Reviews 94

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, responsiveness, and ability to find suitable tutors quickly, often highlighting the excellent communication throughout the process. The tutors are consistently described as knowledgeable, patient, and effective in explaining complex topics, leading to significant improvements in students' grades and confidence. Reviewers also appreciate the personalized approach, with tutors tailoring lessons to individual needs and providing comprehensive support. However, some people were dissatisfied with the customer service and responsiveness, citing issues with unanswered inquiries, ignored messages, and a lack of follow-up after payments were made. There were also instances where tutors did not show up for scheduled lessons or lacked specific knowledge of the advertised syllabus, which caused frustration for some customers.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, helpfulness, and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing overall satisfaction and a... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth and professional experience with... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the flawless and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The tutors have been very good and Jack, who coordinates with me, is very helpful. However, the online billing information is very confusingly presented. I contacted customer support via info at tutor... See more

Company replied

Rated 4 out of 5 stars

They were really fast in finding me a suitable and perfect tutor. I also liked the fact that even though one didnt work out for me, they easily without complaint found me another one. My sessions with... See more

Company replied

Rated 4 out of 5 stars

Jason is the first English teacher that I have agreed with more than half of the time so that is a very good sign. He answers questions by text very quickly and thoroughly. He has given me very h... See more

Company replied

Rated 4 out of 5 stars

Teacher very nice and knew her topic. Negative is the price. I feel that compared to other teaching services I have had, this is by far more expensive.

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Rated 5 out of 5 stars

Good customer management

Good customer management. Michael was always helpful, doing check-in regularly, offering information when needed

April 1, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Hakan, we really appreciate it.

We’re delighted to hear you’ve had such a positive experience and that Michael has been able to support you throughout the process. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

All good

Everything went well.My son found the lessons very useful and he was very happy with the teacher Mrs Harvey -Wilcox who helped him have a much better understanding of the exams. The website interface was also easy to use. Michael also did a good job guiding and making all the arrangements for the lessons.

May 6, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Cristina, we really appreciate it.

We’re glad to hear your son found the lessons so helpful and that Jo supported him well with his exam preparation.

Great to know the platform was easy to use too, and we’ll be sure to pass your kind words on to Michael as well.

Rated 5 out of 5 stars

Excellent tutor

Excellent tutor, went from low 4s in psych to high 6s!!! Thank you so much for preparing me for my exams :)

May 4, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Amie, we really appreciate it.

That’s an amazing improvement in Psychology, congratulations! We’re so glad the tutoring helped you feel prepared for your exams.

Rated 5 out of 5 stars

Outstanding Support and an Exceptional IB Biology Tutor

We had an excellent experience with TutorChase. From the very beginning, we felt fully supported, Michael at TutorChase was incredibly attentive and proactive in helping us find the right fit for my daughter, who is studying IB Biology HL.

Thanks to his guidance, we were matched with Yasar, who turned out to be an exceptional tutor. He explains concepts clearly and in great detail, making even the more complex parts of the Biology curriculum much easier to understand. What really stood out is how passionate he is about supporting his students,he was always patient, engaged, and willing to work through every question my daughter had.

Yasar’s dedication and teaching style made a real difference in her confidence and understanding of the subject. We couldn’t have asked for a better experience, and I would highly recommend TutorChase to anyone looking for high-quality, personalized academic support.

May 5, 2026
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Reply from tutorchase.com

Thanks so much for your thoughtful feedback, we really appreciate it.

It’s wonderful to know Yasar’s teaching style, patience, and dedication have made such a positive impact on her confidence and understanding.

Thank you again for your recommendation, and we’ll be sure to pass your kind words on to both Michael and Yasar.

Rated 5 out of 5 stars

Great experience!!

I went from a grade D to an A in my unit 2 A level chemistry exam, due Kyla’s help. She’s very sweet and great at explaining things in an understandable way even when looking at new and difficult concepts. She is very flexible in her teaching and has helped in more ways than one. She provided me with thorough exam specific lessons, chapter specific worksheets and exam question guides using my actual past papers! I now feel I have a much stronger base in chemistry, which used to be my weakest subject, thanks to her help!

May 3, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Shreeya, we really appreciate it.

Going from a D to an A in A Level Chemistry is an incredible achievement, congratulations!

We’re so pleased to hear Kyla’s support, flexibility, and tailored resources helped build your confidence and strengthen your understanding of the subject.

We’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Very helpful

Very helpful. Very clear in explaining everything.

May 1, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Edward, we really appreciate it.

We’re delighted to hear you’ve had a positive experience. Wishing you all the very best with your studies and upcoming exams.

Rated 5 out of 5 stars

IB Tutor

I had a really positive experience with TutorChase and would definitely recommend them for IB exam preparation. Michael, the academic consultant, was very accommodating and made the whole process of finding the right tutor easy and stress-free. He was always responsive and easy to communicate with. Justin, my ESS tutor is highly recommended aswell. He explained things clearly, focused on the areas I needed the most help with, and really improved my confidence and understanding before the exams. Overall, it was a smooth and supportive experience.

April 30, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, we really appreciate it.

We’re delighted to hear you had such a positive experience with TutorChase and that both Michael and Justin were able to support you throughout your IB exam preparation.

Wishing you all the very best with your exams and future studies.

Rated 5 out of 5 stars

Wonderful Physics tutor experience

Wonderful Physics tutor experience - I can only recommend the tutor - even though he was on the other side of the world he found the right way to teach my son gaps and motivation!

April 29, 2026
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Reply from tutorchase.com

Thanks so much for your kind feedback, we really appreciate it.

We’re delighted to hear your son had such a positive experience. One of our main goals is to connect students with the best possible tutors, no matter where they are in the world, so it’s wonderful to hear that the tutoring helped both with motivation and closing learning gaps.

We’ll be sure to pass your kind words on to the tutor.

Rated 4 out of 5 stars

Important

Jason is the first English teacher that I have agreed with more than half of the time so that is a very good sign.
He answers questions by text very quickly and thoroughly.
He has given me very helpful advice on how to write my IB english papers and does not give unreasonable suggestions or demands.
Therefore excellent IB tutor overall!

As for tutor chase, they price too high. AI can do the tutor searching part for free.

April 28, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Yujing, we really appreciate it.

We’re delighted to hear Jason has been such a strong support for your IB English preparation and that his teaching style and guidance have worked so well for you.

We also appreciate your comments regarding pricing. While it’s certainly possible to search for tutors independently online, our service also includes personalised matching, lesson hosting, tutor management, payments, admin handling, and ongoing customer support throughout the process.

We’ll be sure to pass your kind words on to Jason.

Rated 5 out of 5 stars

Very responsive

Very responsive, organized quickly, professional. Followed up.

April 14, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Michelle, we really appreciate it.

We’re delighted to hear you found the process responsive, professional, and well organised. Glad everything was arranged smoothly for you.

Rated 5 out of 5 stars

Fiona is an exceptional…

Fiona is an exceptional teacher—dedicated, knowledgeable, and truly passionate about her work. We feel very fortunate to have her supporting our son with his IB English, and we are incredibly grateful for the positive impact she has had.

April 28, 2026
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Reply from tutorchase.com

Thanks so much for your kind feedback, Cynthia, we really appreciate it.

We’re delighted to hear Fiona has had such a positive impact and that your son has been so well supported with his IB English. We’ll be sure to pass your lovely comments on to her.

Rated 2 out of 5 stars

IB Tutoring

Firstly, the customer service was excellent. I had Jethro Smith as my customer service agent, and he was very helpful and flexible with my request, even helping me to change tutors, etc.

However, my actual tutoring experience was very subpar.
1. The tutor, when teaching, was just reading from a textbook word-for-word at a very fast pace, becoming very robotic.
2. The tutor did not understand the content. When asking questions, it is evident that the tutor has to input the question into the AI and receive an answer. Every time a question was asked, there would be a pause, and then the tutor typed the question back into the AI and then waited around a minute for the AI to respond with an answer. One time I asked a simple question, and we waited for around 15 minutes because their AI was not working. I believe this is disingenuous, as I myself can also input questions into AI. It is important for the tutor to actually know what they are teaching.
3. They did not know the specific IB syllabus; it is advertised that the tutors are familiar with the specific syllabus they are teaching. However, this tutor did not provide specific information, often teaching content from past syllabuses or other exam boards, which is a problem when you are studying for an exam.

Because of the points listed above, I believe tutorchase tutoring is not worth the money, keeping in mind I paid £730 for the tutoring. What I received was a tutor who did not understand the material and had to constantly resort to AI for help. While there are some areas where the tutor understood, the majority of the time, teaching or answering questions, it would be read from AI or a textbook.

March 7, 2026
Unprompted review
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Reply from tutorchase.com

Thanks for your detailed feedback, and we’re sorry to hear your tutoring experience did not meet expectations.

What you’ve described falls below the standard we aim to provide, particularly regarding subject knowledge and lesson delivery. We appreciate you also recognising Jethro’s support and flexibility throughout the process.

I’m Jack, the Sales & Customer Services Manager, and I’d be happy to look into this personally, including reviewing the possibility of a partial refund.

Please email us at support@tutorchase.com and mark it FAO Jack so I can investigate this further for you.

Rated 5 out of 5 stars

Skylar has been a great help when…

Skylar has been a great help when revising for the Economics A-levels. Her lessons are well-structured, and she covers the topics in-depth, with examples and goes beyond the syllabus if necessary. She is very flexible with the scheduling ;)

March 21, 2026
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Reply from tutorchase.com

Thanks so much for your feedback, Mariana, we really appreciate it.

We’re delighted to hear Skylar has been such a great support with your Economics A-level revision. It’s great to know the lessons have been well structured, detailed, and flexible around your schedule.

Wishing you the very best with your exams, and we’ll be sure to pass your kind words on to Skylar.

Rated 5 out of 5 stars

I was everything I needed

I was everything I needed. Mr Trent was very helpful.

April 18, 2026
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Reply from tutorchase.com

Thanks so much for your feedback Teo, we really appreciate it.

We’re glad to hear everything was exactly what you needed and that your client manager. was so helpful. We’ll be sure to pass this on.

Rated 5 out of 5 stars

Great customer service and tutor

Michael is proactive and is very helpful. Tutor Nesta is a great tutor and her classes are interesting.

April 17, 2026
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Reply from tutorchase.com

Thanks so much for your kind feedback, Eva, we really appreciate it.

We’re delighted to hear Michael has been helpful and proactive throughout, and that you’ve been enjoying your lessons with Nesta. We’ll be sure to pass your comments on to both of them.

Rated 5 out of 5 stars

Michael is very efficient and polite in…

Michael is very efficient and polite in the communication and I’m very grateful for recommending an excellent tutor for our son.

February 3, 2026
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Reply from tutorchase.com

Thank you for your lovely feedback, Ana, we really appreciate it.

We’re so pleased to hear Michael made the process smooth and professional, and that your son has been matched with a tutor who’s a great fit. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

I have studied chemistry sl with Batool…

I have studied chemistry sl with Batool for quite some time now and it was honestly worth it my grade went from a 4 to a 7. Also Michael has been a great help with the entire process of finding good teachers and everything!

April 17, 2026
Unprompted review
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Reply from tutorchase.com

Thank you so much for your feedback, we really appreciate it.

We’re thrilled to hear about your progress in Chemistry SL, moving from a 4 to a 7 is an outstanding achievement. It’s wonderful to know Batool’s support has made such a difference.

Rated 5 out of 5 stars

Highly recommend TutorChase

Highly recommend TutorChase. The tutoring from Ms. Katie is top-notch, and the customer service from Michael has been fantastic. He really makes sure everything is going well.

April 17, 2026
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Reply from tutorchase.com

Thanks so much for your lovely feedback, Vivian, we really appreciate it.

We’re delighted to hear you’ve had such a positive experience with both Katie’s tutoring and Michael’s support. It’s great to know everything has been running smoothly, and we’ll be sure to pass this on to them both.

Rated 4 out of 5 stars

Clear communication + good tutors.

I looked into tutorchase for my younger sister as she was having a hard time communicating her questions and confusions at school. Michael was in touch with me throughout the whole process, I talked to him about our main priorities with tutoring and he suggested a tutor that he thought what be a good match, and he was right! My sister adjusted really well to the tutor (Hamilton) and we’ve seen improvement even when she does her independent revision. I’d definitely recommend tutorchase; clear communication, Michael particularly checks in to make sure if there any concerns and if it’s all going well. We’ve had a pretty solid experience.

April 16, 2026
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Reply from tutorchase.com

Thanks so much for your thoughtful feedback, Fatima, we really appreciate it.

We’re so pleased to hear your sister has settled in well with Hamilton and that you’ve already seen positive progress, both in lessons and with her independent revision. It’s great to know Michael’s support and communication throughout the process made things smooth and reassuring.

Thank you again for your recommendation, and we’ll be sure to pass your kind words on to both Michael and Hamilton.

Rated 5 out of 5 stars

Great support finding the right A Level physics tutor

I had a very positive experience with Tutor Chase. They helped me find a highly suitable physics tutor for my son, who is preparing for his A Levels.

Jethro was the person I contacted, and he was extremely helpful throughout the process—professional, responsive, and attentive to our specific needs. He made the whole experience smooth and efficient.

I would definitely recommend Tutor Chase to anyone looking for tailored academic support.

April 16, 2026
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Reply from tutorchase.com

Thanks so much for your kind feedback, we really appreciate it.

We’re delighted to hear you had such a positive experience and that we were able to find the right A Level Physics tutor for your son. It’s great to know Jethro made the process smooth, responsive, and tailored to your needs.

Thank you again for your recommendation, and we’ll be sure to pass your comments on to Jethro.

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