tutorchase.com Reviews 94

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, responsiveness, and ability to find suitable tutors quickly, often highlighting the excellent communication throughout the process. The tutors are consistently described as knowledgeable, patient, and effective in explaining complex topics, leading to significant improvements in students' grades and confidence. Reviewers also appreciate the personalized approach, with tutors tailoring lessons to individual needs and providing comprehensive support. However, some people were dissatisfied with the customer service and responsiveness, citing issues with unanswered inquiries, ignored messages, and a lack of follow-up after payments were made. There were also instances where tutors did not show up for scheduled lessons or lacked specific knowledge of the advertised syllabus, which caused frustration for some customers.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, helpfulness, and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing overall satisfaction and a... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth and professional experience with... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the flawless and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The tutors have been very good and Jack, who coordinates with me, is very helpful. However, the online billing information is very confusingly presented. I contacted customer support via info at tutor... See more

Company replied

Rated 4 out of 5 stars

They were really fast in finding me a suitable and perfect tutor. I also liked the fact that even though one didnt work out for me, they easily without complaint found me another one. My sessions with... See more

Company replied

Rated 4 out of 5 stars

Jason is the first English teacher that I have agreed with more than half of the time so that is a very good sign. He answers questions by text very quickly and thoroughly. He has given me very h... See more

Company replied

Rated 4 out of 5 stars

Teacher very nice and knew her topic. Negative is the price. I feel that compared to other teaching services I have had, this is by far more expensive.

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jason has been a wonderful tutor

Jason has been a wonderful tutor and such a great help throughout this whole process. He’s been incredibly flexible and patient, and my daughter’s grades have improved in all her classes since working with him. Eventhough she might not notice it herself, I can tell she’s more motivated and confident. Thank you, Jason, for making such a positive difference. This experience has been completely worth it!

November 8, 2025
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your kind words Shevon, we really appreciate it.

We’re delighted to hear Jason has had such a positive impact, both on your daughter’s grades and her confidence. It’s great to know his patience and flexibility have made a difference. We’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Our sessions were invaluable

Oyin was extremely organised, accommodating and clearly an expert at what she was teaching.
Although I have yet to receive my LNAT score, I have no doubt our tutor sessions helped me with re-structuring my essays and better understanding/ analysing MCQs.
Oyin quickly adapted the lesson matter to what I needed and gave incredibly useful guidance that I definitely would not have performed as well without. She also marked any practice essays I sent over super quickly, allowing for efficient and constructive conversation during the season time.

Overall every session was fun, intellectually stimulating and invaluable.

October 9, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your kind feedback, Sophie, we really appreciate it.

We’re delighted to hear how valuable the sessions with Oyin have been and that her support helped with both essay structure and MCQ technique. It’s great to know she was able to adapt so quickly to your needs and provide timely, detailed feedback throughout.

Wishing you the very best with your LNAT results, and we’ll be sure to pass this on to Oyin.

Rated 5 out of 5 stars

I have now been having regular sessions…

I have now been having regular sessions with jessica for over month(we have now done 6 sessions together), and I feel that I can now form a proper opinion regarding Jessica and the tutoring in general. I initially sought out to get tutoring due to the fact that I was debating between Math AA HL and Math AA SL, yet I ended up dropping down to SL due to several reasons (not because of poor performance but rather timetable issues etc) Since then I have been able to really focalize on my studies and Jessica has taught me important values. I have always prided myself in being conceptually good and fast in math, always trying to rush through the problems, yet Jessica noticed this and informed me that it would greatly benefit me so as to not make small arithmetic errors etc. This has always been a problem as I understand how to do the problem but I distribute wrong or take the wrong root or whatever it may be. These sessions with Jessica have taught me not only discipline in actually doing my homework and studying content we learned in class (I used to never to homework or study at all for that matter), but most importantly I feel that she has improved my overall structure and allowed me to put my thinking pace into organized steps. I sincerely wish to continue working with Jessica to ensure that I achieve all the big goals I have for myself in terms of academics, and I believe that with her help I can succeed in my studies.

October 3, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for sharing this, Maria, we really appreciate it.

It’s great to hear how much progress you’ve made with Jessica over the past few sessions, not just in maths but also in your overall approach to learning. Developing that structure, discipline, and attention to detail can make a huge difference, so it’s fantastic to see that coming through.

We’re really pleased she’s been able to support you in refining your thinking process and study habits. Wishing you all the best in reaching your academic goals, and we’ll be sure to pass this on to Jessica.

Rated 5 out of 5 stars

I have been a loyal student to Ms…

I have been a loyal student to Ms Drogaris for 2 years now. I'm currently a senior in high school. Ms Drogaris has been my educator for IB Business Management HL. Her professional and open approach to education has turned me from a straight C student to achieving IB scores of 6 and 7. This year, she is my tutor for IB Business Management HL. She has played a profound role in my understanding of the class and achieving a predicted score of 6. She is the type of teacher who understands students and takes the time to know them on a professional and personal level, and then she configurates her teaching approaches to accommodate the student's needs. My reading dyslexia poses a big obstacle for me in understanding illustrated writing. Despite my difficulties, Ms Drogaris takes the time to help me understand: she repeats and simplifies concepts for me so I understand. She has made me a much stronger student. Her role in my academic and personal life can not be better suited for some other individual. I am eternally grateful for her presence in my life and hope you will have many opportunities to benefit from her expertise and insights.

October 2, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thank you so much for sharing this, Jennifer, it really means a lot.

We’re delighted to hear the impact Emilia has had over such a long period of time, both academically and personally. It’s amazing to see the progress you’ve made, and how she’s been able to adapt her teaching to support your learning style so effectively.

Wishing you all the very best for your final year and exams, and we’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Elvan served as my tutor for 2025 IB…

Elvan served as my tutor for 2025 IB Biology, aimed to review prior topics I had done in my first year of IB. As we went through the tutoring sessions, I found Elvan to be very motivated to explain the different topics of biology. Prior to the lessons, I would receive review packets to help me review the topic os we could look through my work the upcoming session. Moreover, if she was aware I was slightly confused on the topic she we were looking through, she was able to give me a quick 15 to 30 minute review before we continue the packet. She helped me clarify a myriad of concerns I had in different aspects of the biology topics, and was able to successfully simplify the topics to make them easily understandable and logical. I found her to be a great tutor and highly motivated to encourage other students to have better understanding of biology, and become more interested.

October 13, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your feedback, Linda, we really appreciate it.

We’re so glad to hear how supportive and thorough Elvan has been in helping you revisit and strengthen your understanding of IB Biology. It’s great to know the structured approach with review materials and targeted explanations made the sessions both clear and effective.

We’ll be sure to pass this on to her.

Rated 4 out of 5 stars

Great experience overall

Great experience overall. I did the IB Chemistry HL With Daniel for four months and went from a 4 to a 6. He was kind and responsive and helped in the long run. Highly recommend!

October 8, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your feedback, Pauline, we really appreciate it.

We’re delighted to hear about your progress in IB Chemistry HL, that’s a fantastic improvement. It’s great to know Daniel’s support made a difference over the past few months, and we’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Very professional tutoring service

Very professional tutoring service. Really good teacher who finds a unique and creative approach to explain the hardest topics in the most fun and interesting way.

October 12, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your feedback, Jack, we really appreciate it.

We’re glad to hear you found the service professional and that the tutor’s creative approach made challenging topics more engaging and easier to understand.

Rated 5 out of 5 stars

Excellent and Supportive IB Tutor

Ms. Gülşen is a really great tutor because she is really good at maximizing the content learned in the 60 minutes while making sure I feel comfortable with the lesson pace and providing lots of easy examples to remember the concepts learned. I really like how understanding and flexible she is with helping me meet my needs. Furthermore, outside of the lessons, she is very attentive, making sure I have lots of material and notes to practice the concepts. As well as messaging me before lessons start to double check if I will be present. I appreciate the way she is able to teach confusing topics in a very simplified way and accommodates to her student's level of understanding. Lastly, she has helped me prepare and study, especially for the IB curriculum, and feel confident for my tests.

October 12, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your feedback, Sianelle, we really appreciate it.

We’re so pleased to hear Gulsen has been such a supportive and effective tutor, both during and outside of lessons. It’s great to know her approach has helped build your confidence and understanding. We’ll be sure to pass this on.

Rated 5 out of 5 stars

The lessons were so good

The lessons were so good! Hana explained every topic very well and it really helped my during my lessons! Hana is really kind and the lessons are really enjoyable and go by really fast!

October 3, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for your kind words, Tammy, we really appreciate it.

We’re so glad to hear you enjoyed the lessons with Hana and found them both helpful and engaging. We’ll be sure to pass this on to her.

Rated 5 out of 5 stars

I got a 44/45 in IB

I got a 44/45 in IB. Special thanks to both the tutors, Jonas and Ellie, who helped me get 7s in maths and chemistry HL.

September 29, 2025
tutorchase.com logo

Reply from tutorchase.com

Thanks so much for sharing this, Syed, and congratulations on such an outstanding result.

We’re delighted to hear Jonas and Ellie were able to support you in achieving 7s in Maths and Chemistry HL. That’s an incredible achievement and we wish you all the best moving forward.

Rated 1 out of 5 stars

If I could give them negative stars, I would.

I was initially scheduled a trial lesson about three weeks ago with a TMUA tutor. I showed up to the classroom, waited the whole hour- and she never showed up! I messaged her on WhatsApp to tell her I was waiting in the classroom, and emailed the client manager, to alert him of the incident. She only messaged me later that evening (the lesson was scheduled in the morning) to apologize, claiming she was ill. After rescheduling the lesson, and deciding to go ahead with her as a tutor after, I spent the entire week going back and forth with Tutor Chase trying to figure out how to book lessons, and pay. No one was helpful. I called numerous times on different days and no one answered. I contacted them on WhatsApp and was told someone would reach out to help me further. Nobody did. After I finally managed to pay for 9 session hours, intended to be spread over 6 lessons, I was told my chosen tutor, would reach out to me with booking details. I was told that paying for the package would 'secure said tutor as my tutor', but the opposite happened. After initially not receiving any booking link to book the sessions I had paid for, I contacted the tutor twice on separate occasions to ask her for booking details. I waited 3 days, and she didn't reply, despite seeing her online on Whatsapp numerous times, including when I first sent the message. I contacted the client manager, expressing my dissatisfaction with the fact I paid the money on the basis I would have this individual as a tutor, yet she had not even responded. I was told she was removed from the service, yet she is still on their website?. In addition to this, I was offered a new tutor, last week as compensation. The same incident has happened- I have not been contacted by anyone to book at least a trial lesson let alone the sessions I have paid for. I have constantly had to reach out to the client manager to get things sorted, and even then, nothing has been sorted. I have requested a full refund 2 days ago, and haven't even had an acknowledgement on getting a refund, my first email asking for a refund was completely ignored and instead I was told he would 'reach out to the new tutor again'. Thinking I might get a response, I called again, but still no response. It's been three weeks and counting since this whole ordeal began, my exam is in 3 weeks, and all I have received is an appalling standard of service. I am fed up of the constant back and forth, the poor communication between both tutors, and admin, and am still awaiting an immediate refund. I am astounded by my treatment by TutorChase and would advise everyone to avoid this company at all costs. You pay £585 (as you can't even have adhoc lessons and have to pay for a package!), and after that, no one even tries to communicate properly with you. Take your money elsewhere, and don't waste your time with TutorChase!

April 17, 2026
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks for your feedback, and we’re really sorry to hear about your experience.

This situation clearly fell below the standard we aim to provide. Both tutors did not get in touch within the expected timeframe, and during this period your client manager was on annual leave, with your account temporarily covered by another team member.

We did reach out on multiple occasions regarding alternative tutor options, but unfortunately did not receive a response. That said, we fully understand your frustration given the time sensitivity around your exam.

A full refund has now been processed, and we’re sorry again for the inconvenience caused.

Rated 1 out of 5 stars

No response after initial contact

Filled in the form had a response on WhatsApp, gave further details and was told they would get back to me shortly with a tutor. Never heard back from them.

May 27, 2025
Unprompted review
tutorchase.com logo

Reply from tutorchase.com

Thanks for your feedback.

We did follow up on multiple occasions via both WhatsApp and email after your initial enquiry, but unfortunately didn’t receive a response. As a result, we weren’t able to proceed with matching you to a tutor.

If you’re still looking for support, we’d be happy to pick this back up for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look