JOYVET SRL Reviews 

Incorrect product costs and VAT scam

They scammed me for 50,46 euros specified as VAT included in the total price of 259,80 euros - but upon import to Norway I had to pay full VAT in addition because no VAT was included as specified in the checkout and order / innvoice. Which means Joyvet /tutori Balto did not collect and pay 50,46 euros in VAT, neither to Italy or Norway, they kept the "included VAT" for them selves in a pure illegally made profit.

Seller refuses to give a refund of the VAT and provides no service at all. Higley unprofessional and outright scam.

UPDATE (Saturday, October 3, 2026):
The seller replied below with heavy sarcasm, falsely claiming I am asking for a "discount" and "don't understand VAT." Let's look at the facts: I live in Norway (outside the EU). The seller’s checkout explicitly stated "VAT included." Under international trade law, EU VAT cannot be charged on exports outside the EU.

By charging the "VAT included" price but refusing to refund the tax portion (50.46 Euro) upon export, the seller is pocketing the tax amount as pure profit for themselves while forcing double-taxation on foreign customers under the guise of an "international price list."

The seller attempted to censor this by flagging it to Trustpilot, but Trustpilot rejected their claim and reinstated my review because it is entirely factual. Their sarcastic reply only proves their complete lack of professionalism and total disregard for consumer law. A formal chargeback dispute has been opened with my bank to recover the overcharged funds, and the matter is being reported to tax compliance authorities.

I can only recommend Joyvet. I bought a hock splint, but my vet thought it was too big. Despite the fact that it had been over a month since the purchase, there was absolutely no problem returning the splint and getting a refund.

I purchased a carpal brace for my dog from Tutoribalto and deeply regret it. The product is defective and unsafe: it constantly slides down, puts harmful pressure on my dog’s accessory carpal bone, and caused wounds and pain, despite me carefully following all instructions and adjusting it multiple times.

When I contacted customer service and cited my rights under EU consumer law, they dismissed my legitimate complaint and tried to apply their standard return policy, as if I was returning an unused product instead of a dangerous and poorly designed item.

Their refusal to take responsibility is unacceptable.

This is not just a poor product—it’s unsafe. If you care about your dog’s health, don’t waste your money here. Look elsewhere.

After delivery I noticed there was an article missing. A simple Email and they sended me immediatly the missing article.
Serious, and good quality !

I recently purchased two dog orthopaedic products which unfortunately did not fit my dog and emailed the company about returning them. They insisted that as I was outside Europe they could not accept the returns as they would have to pay custom duty! I explained that as I was resident in Ireland and they were in Italy no custom duty would apply. They then stopped answering my emails. I returned the items by registered post and they refused to take them. They have now been returned to me! I have checked with the European consumer advisory body who agree that there is no custom duty payable with EU states. I now have no option but to proceed to the European small claims court. I could not recommend doing business with this company.