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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its punctuality and efficiency, often noting that skips arrive exactly when expected, sometimes even ahead of schedule. The staff, including drivers and office personnel, are frequently highlighted for their helpfulness, politeness, and friendly demeanor, providing excellent advice and support. The overall service and customer service are described as outstanding, with many appreciating the smooth process from booking to collection and the clear communication received. However, some customers also noted occasional issues with delivery schedules, such as a lorry breakdown causing a delay. Additionally, a few people mentioned that skip drivers were sometimes reluctant to place the skip in a desired location due to concerns about vehicle damage.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the timely arrival of deliveries,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant and professional... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the phone operators to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend T... See more

Company replied

Rated 5 out of 5 stars

Great friendly office staff taking the bookings, very helpful and accommodating. Easy to get through to them on the phone for bookings and ammendments. Very friendly drivers willing to help in any... See more

Rated 5 out of 5 stars

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift. Collection is booked and w... See more

Rated 5 out of 5 stars

Booking was very straightforward and the staff were very helpful and polite. The skip was delivered exactly when they said it was and gave a courtesy call before hand. Collection had no issues they ju... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Rated 5 out of 5 stars

Excellent and quick service

Excellent and quick service. Really polite and helpful every time I spoke with them on the phone. Highly recommended.

January 2, 2024
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Reply from TWBCO

Thank you for your review Matt, this is great to hear. We hope to work with you again in the future. team TWBC

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Rated 5 out of 5 stars

very helpful service and accommodating…

very helpful service and accommodating when I needed to cancel the order. I will use them again.

December 29, 2023
TWBCO logo

Reply from TWBCO

Thank you so much for your review. We are very happy you are pleased with the service. We look forward to working with you again when you next need a skip. Team TWBC

Rated 5 out of 5 stars

Very professional

Very professional. Very fast response, polite and helpful.

December 29, 2023
TWBCO logo

Reply from TWBCO

Thank you for your review Dario. We are so pleased you are happy with the service you have received. Look forward to working with you again. Team TWBC

Rated 5 out of 5 stars

Always great to use this family…

Always great to use this family business.

December 5, 2023
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Reply from TWBCO

Thank you very much for your review. We are glad to hear you are happy with your service, this means alot to us. Look forward to working with you again. Team TWBC

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Rated 5 out of 5 stars
TWBCO logo

Reply from TWBCO

Thank you very much for your review. We are glad to hear you are happy with your service, this means alot to us. Look forward to working with you again. Team TWBC

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service delivery and pickup on time no hassle very helpful driver

November 7, 2023
TWBCO logo

Reply from TWBCO

Thank you for taking the time to review. We are so happy to hear you are happy with the service you received. Look forward to working with you again. Team TWBC

Rated 5 out of 5 stars

Prompt delivery and skip exchange

Prompt delivery and skip exchange. Excellent office team, polite, helpful and easy to speak with. Nothing is a problem to them!

November 8, 2023
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Reply from TWBCO

Thank you for taking the time to review. We are so happy to hear you are happy with the service you received. Look forward to working with you again. Team TWBC

Rated 5 out of 5 stars

Great

Excellent service

November 1, 2023
TWBCO logo

Reply from TWBCO

Thank you for taking the time to review. We are so happy to hear you are happy with the service you received. Look forward to working with you again. Team TWBC

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Rated 5 out of 5 stars

Excellent prompt service at a…

Excellent prompt service at a reasonable price. I had access issues with a skip, so this was a good alternative to clearing my waste. I would not hesitate to use these TWBCO again.

November 7, 2023
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Reply from TWBCO

Thank you for taking the time to review. We are so happy to hear you are happy with the service you received. Look forward to working with you again. Team TWBC

Rated 4 out of 5 stars

Skip

Very good customer service.
One small issue that was resolved but could be more clearly stated is issues now regarding plasterboard.

November 6, 2023
TWBCO logo

Reply from TWBCO

Thank you for taking the time to review. We are so happy to hear you are happy with the customer service you received and we are glad we managed to resolve the issue you had. Look forward to working with you again. Team TWBC

Rated 5 out of 5 stars

Excellent and friendly service and…

Excellent and friendly service and competitive prices. P

November 2, 2023
TWBCO logo

Reply from TWBCO

Thank you for taking the time to review. We are so happy to hear you are happy with the service you received. Look forward to working with you again. Team TWBC

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Rated 5 out of 5 stars

Great service!

October 3, 2023
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Reply from TWBCO

Thank you for taking the time to review. look forward to working together again in the future. Thanks, TWBC

Rated 5 out of 5 stars

Been using TWBCO for several years now

Been using TWBCO for several years now. Cannot recommend enough.
Great family run business, honest, reliable and well priced.

October 3, 2023
TWBCO logo

Reply from TWBCO

Thank you for your Review Stuart. Its been great working with you over the years and we look forward to continue working together. Thanks, TWBC

Rated 5 out of 5 stars

Really good customer service

Really good customer service. Friendly and professional. The people who dropped and collected the skip were also really nice too. Definitely use again.

October 2, 2023
TWBCO logo

Reply from TWBCO

Thank you so much for taking the time to review Rachael. We really appreciate the feedback. I will pass this onto the team. Look forward to continue working together in the future. TWBC :)

Rated 5 out of 5 stars

Amazing - Look no further -x-

As a small to medium company we find TWBCO to be a breath of fresh air, a joy to work with. Extremely friendly and efficient. The team know us on first name terms and always go the extra mile saving us so much time while still providing excellent value. I do not know how they do but on occasions they are cheaper than going direct.
If you are looking for a friendly one stop shop to take all the aggravation away I would 100% recommend this company.

October 6, 2023
TWBCO logo

Reply from TWBCO

Thank you so much for taking the time to review Jason. We really appreciate the feedback. Look forward to continue working together in the future. TWBC :)

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Rated 5 out of 5 stars

On time

On time, great price,good driver

October 3, 2023
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Reply from TWBCO

Thank you for taking the time to review Carl. Your feedback is appreciated. TWBC :)

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