On 2 occasions I almost choked to death from taking Recharge. The tablets are rough and get stuck in the throat. I contacted TWC to tell them of my experience and suggested they "rethink" the way the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has really improved its service since a few months ago. They have skilled reps now that facilitate whatever questions or concerns I may request. Delivery service has been consistently o... See more
Company replied
I am considering canceling my subscription. It should not take two weeks to get an order, the delivery date keeps being delayed. This time by four days. My current supply will run out tomorrow
Company replied
I am a retired pharmacist, and use Wellness as a medication source as we live on our boat for half of the year, away from our regular health care providers. The customer support has been great when or... See more
Company replied
3.4
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I received excellent customer service…
I received excellent customer service solving an issue I had with an order. Very professional and quick.
August 27, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your positive feedback. We’re delighted to hear that our customer service team was able to resolve your order concern quickly and professionally.
Providing prompt, efficient, and attentive support is something we strive for with every customer interaction. We truly appreciate your kind words and thank you for choosing The Wellness Company.
Best Regards,
TWC Team
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Great customer service
Great customer service! I received a quick response to clear up my account. Will definitely continue to use the Well ess Company!
August 27, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to respond quickly and help clear up your account concern.
We truly appreciate your kind words and are grateful for your continued trust and support of The Wellness Company. We look forward to serving you again!
Best Regards,
TWC Team
Medical Emergency Kit: An investment in rapid recovery
After my wife endured a multi-day wait for meds for a URI that struck on a Saturday leading to an extended illness and slow recovery I decided that it was time to invest in a Medical Emergency Kit.
This past weekend she noticed that a scratch of unknown origin on her leg was reddening and begin to appear like cellulitis. This time we were ready: Contacted her PCP, read off the meds in the MEK, and immediately--Saturday night after pharmacies closed--started on antibiotics. Result: Just about cleared up by Wednesday.
August 22, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience and for choosing The Wellness Company’s Medical Emergency Kit. We’re glad to hear that having the kit available provided you with peace of mind and a convenient resource when you needed it.
We appreciate your thoughtful approach to contacting your wife’s PCP and reviewing the medications in the kit together. Being prepared can provide added confidence when unexpected health concerns arise, especially outside of regular pharmacy hours.
Thank you for your trust and for taking the time to share your experience. We’re grateful to be part of your preparedness plans.
Best Regards,
TWC Team
The support person helped me out…
The support person helped me out quickly and efficiently with my request of a change to my prescription medication timing. Thank you for your help and support!!
August 26, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your kind feedback. We’re glad to hear that our support team was able to assist you quickly and efficiently with adjusting the timing of your prescription.
Providing responsive and helpful support is something we strive for with every customer interaction. We truly appreciate your trust and thank you for choosing The Wellness Company.
Best Regards,
TWC Team
Taking Spike Detox for 12+ months-need a subscription pause
I've been taking Spike Detox for over 1 yr & recommended it to many friends & family members. However, I could NOT tolerate the recommended dose for symptoms of significant GASTRITIS. Once I self-reduced the dose by 75% daily, the gastritis resolved. Post C-vax & post C19 infection in spite of taking the vax, my injury persisted until I started the Spike Detox regimen daily for more than 1 yr. Since I was on a subscription, receiving it monthly but taking only 25%the recommended dose, I was unsuccessful in modidying my subscription. Thus, I wrote the Customer service department requesting their help. A KEN helped me & understood my concern about dose reduction with over supply & need for a pause. I have requested a pause for the next 6mos to use up the excess of my supply until I can consume what I have in stock at the reduced more tolerable dose. I appreciate the company's willingness to cooperate w/my request.
April 29, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your detailed experience and for your continued support of The Wellness Company. We’re glad to hear that Ken was able to understand your concerns and assist with adjusting your subscription to better fit your needs.
We appreciate you taking the time to share your experience with Spike Detox and your feedback regarding the subscription process. We’re happy that our team was able to help arrange a pause so you can manage your existing supply at a pace that works better for you.
Thank you for your trust, recommendations, and continued support. We’re grateful to have you as part of The Wellness Company community.
Best Regards,
TWC Team
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Do not order from this company
Do not order from this company. They set you up for an automatic subscription refill. Their products are very expensive and non refundable. The automatic refill is a scam and should not be allowed unless you specifically check a box that you want it refilled. Very poor customer service.
August 26, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the subscription, pricing, and refund policy. We appreciate you taking the time to share your feedback.
We’d like to clarify that our website provides customers with the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order is processed to help customers make any necessary changes.
We understand the importance of transparency throughout the purchasing process and appreciate your feedback regarding our customer service and ordering experience. We’re continuously working to make these processes clearer and more convenient for our customers.
Thank you for bringing your concerns to our attention.
Best Regards,
TWC Team
Wonderful
What made experience good is that they got back to me immediately it was really reassuring that someone cared I'm going through pretty tough times right now so I needed someone to answer some questions
August 26, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that our team was able to respond promptly and provide the support and answers you needed.
We understand how reassuring it can be to have someone available when you’re going through a difficult time, and we truly appreciate your kind words. Providing caring and responsive support is something we value greatly.
Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
Because I had recently moved
Because I had recently moved, the prescription was not delivered to my new residence. I made a complaint and found that the med was in my new USPS mailbox. But when it ran out, the same problem appeared again. Namely, a prescription can not be delivered to a PO Box per their rules. However, once I could give them a temporary rural address, TWC adapted the delivery to me. I appreciate their patients with this conundrum!
August 25, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We understand how challenging it can be to navigate prescription delivery after moving, and we appreciate your patience throughout the process.
We’re glad our team was able to work with you and arrange delivery to a temporary rural address once the PO Box limitation was identified. We truly appreciate your understanding and kind words about our team’s patience and willingness to help find a solution.
Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
I love the toothpaste unfortunately…
I love the toothpaste unfortunately they ran out of stock so one order was canceled and my subscription was very delayed. Customer service was wonderful helping me both times. Responded quickly and resolved easily.
June 30, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that you love our toothpaste and appreciate your understanding regarding the recent stock availability and subscription delay.
We’re especially happy to know that our customer service team was able to respond quickly and make the resolution process easy for you. Providing prompt and helpful support when unexpected issues arise is something we truly value.
Thank you for your continued trust and support of The Wellness Company. We truly appreciate having you as a customer.
Best Regards,
TWC Team
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When my order went missing
When my order went missing, I contacted customer service who quickly confirmed the product had not been delivered and was in fact lost in transit. They immediately re-sent a replacement order. Very excellent customer service.
August 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that our customer service team was able to quickly confirm the status of your missing order and arrange a replacement.
We understand how concerning it can be when an order goes missing in transit, and we’re happy that our team was able to resolve the issue promptly. Providing responsive and reliable support is something we strive for with every customer interaction.
Thank you for your kind words and for choosing The Wellness Company. We truly appreciate your trust and support.
Best Regards,
TWC Team
BUYER BEWARE
BUYER BEWARE. READ THE OTHER REVIEWS (Nearly half CUSTOMER REVIEWS are the LOWEST RATING and describe their experiences as shady business practice) I brought a legitimate concern to TWC Support and was given the run around with scripted replies in what felt void of genuineness to my request for support. This is very bad business practice and the worst customer service for those who it claims to help. TWC behaviors felt DECEPTIVE and does not deserve my repeat business.
Take a closer look at their published claims on their website to judge for yourselves to see if they include randomization or definitive correlations which is needed to provide true evidence in scientific studies. I am shocked that Dr Peter McCullough and Dr Drew Pinsky allow their reputations to be associated with this company. There is one "Groundbreaking.. study" on their website that is self-reporting results from patients who are under the care of Oncologists (surgery, chemo, radiation) and other supplements while taking the product Ivermectin+, without any randomizations, suggesting their product changes results in curing cancer different than standard of care treatments already does, without any proof. They should allow a certified 3rd party investigator run the same study but replace their product with a sugar pill to see if the result are the same. It looks to me more like ADVERTISEMENT that can TAKE ADVANTAGE OF some PEOPLE IN DESPERATE and VULNERABLE SITUATIONS while TAKING THEIR MONEY NEEDED FOR FOOD, MEDICINE AND MEDICAL TREATMENTS. Please ASK YOUR OWN PHYSICIAN first to help you understand more and DO NOT FALL FOR THIS as evidence of improved outcomes. It should be reviewed for DECEITFUL PREDITORY BUSINESS PRACTICES and UNETHICALITY. I'm shocked any physician would allow this. SAVE YOUR MONEY.
The RESPONSE I received in reply to my concern was NEVER SATISFACTORY since their representatives put all of their time and energy copying stonewalling scripts instead of assisting a customer. STAY AWAY for your own health and wellness.
August 16, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear that your experience did not meet your expectations, and we understand your concerns regarding the information provided and the support you received. We appreciate you taking the time to share such detailed feedback.
We take concerns regarding our products, educational materials, and customer service seriously. We understand the importance of clear, accurate information, particularly when it comes to health-related decisions, and we encourage customers to discuss treatment options and medical concerns with their own healthcare providers.
We also regret that our previous responses felt scripted or did not adequately address your concerns. Your feedback regarding the support experience has been shared with the appropriate team for further review.
Thank you for bringing these concerns to our attention and giving us the opportunity to improve.
Best Regards,
TWC Team
The Wellness Company responded almost…
The Wellness Company responded almost immediately which was a pleasant surprise in this day and age. They gave me an honest answer instead of just saying, “sure, take this and it will fix it all.”.
August 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your kind feedback. We’re delighted to hear that our team responded promptly and provided you with clear and honest information.
We believe it’s important to give our customers thoughtful guidance and realistic information rather than making promises or guarantees. We truly appreciate your recognition of our approach and your trust in The Wellness Company.
Thank you for taking the time to share your experience.
Best Regards,
TWC Team
Very reliable and trustworthy company…
My husband and I have been using TWC products for a few years now and have been very satisfied with not only the high-quality products, but the customer care as well. Anytime I have had to contact the company for any reason, I have had an immediate response and resolution of my issue. And they have a team of doctors available for medical questions concerning the use of their products and/or any problems or reactions. I trust this company for my family's health needs and I am confident that I am getting truthful information in these difficult and turbulent times.
August 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback and for being a long-standing customer of The Wellness Company. We truly appreciate your continued trust in our products and customer care.
We’re delighted to hear that our team has consistently provided prompt and helpful support whenever you’ve reached out. We also appreciate your recognition of the medical resources available to help address questions and concerns regarding our products.
Thank you for your confidence in The Wellness Company and for allowing us to be part of your family’s wellness journey. Your trust and continued support mean a great deal to us.
Best Regards,
TWC Team
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The Wellness Company was nothing short…
The Wellness Company was nothing short of spectacular! Not only their quickness to respond to my various email requests, but also, I was amazed on how quickly they shipped the product (when they said they would:-) KUDO's to you for being honest, extremely professional and also soo effective on providing outstanding customer service, throughout my entire experience with your company.
August 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for your wonderful feedback and for recognizing the efforts of our team. We’re delighted to hear that you had such a positive experience with our responsiveness, professionalism, and shipping service.
It means a great deal to know that we were able to meet your expectations and provide the timely and reliable support you deserve. We truly appreciate your kind words and trust in The Wellness Company.
Thank you for choosing us and for taking the time to share your experience.
Best Regards,
TWC Team
Timely and concise follow up
Timely and concise follow up, especially when it is needed. Highly recommend.
August 24, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for your kind feedback and recommendation. We’re glad to hear that our team provided timely and concise follow-up when you needed assistance.
Providing responsive and reliable support is something we strive for with every customer interaction. We truly appreciate your trust and recommendation of The Wellness Company.
Thank you for taking the time to share your experience.
Best Regards,
TWC Team
This product is doing what it claims…
This product is doing what it claims and I felt like I needed to continue with the program so signed back up for more product.
August 23, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re glad to hear that you’ve had a positive experience with the product and that you’ve chosen to continue with The Wellness Company.
We truly appreciate your trust and continued support. Thank you for taking the time to share your experience and for allowing us to be part of your wellness journey.
Best Regards,
TWC Team
This company doesn’t care about…
This company doesn’t care about wellness, they only care about MONEY!!! This his evident by the cost of their products and they put you on a default setting when you order and then when they try to automatically charge your account $600 and you call immediately while the charge is still pending to let them know you never wanted a subscription, they refused to cancel the pending charge!!!! So unethical!! I called with seconds of receiving a text! How is that even legal? To charge someone for something they don’t want and refuse to cancel a pending charge!!!!!!!! They had not shipped anything and as the customer don’t I have the right to say I don’t want your product? Steer clear!! Do not use this company!
August 23, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the subscription, pending charge, and cancellation request. We appreciate you taking the time to share your feedback.
We’d like to clarify that our website provides the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order is processed to help customers make any necessary changes before fulfillment.
We understand your concerns about the pending charge and why you contacted us immediately. We’d be happy to review your order and account details to better understand what occurred and determine what assistance may be available.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
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Ultimate Spike Detox Works!!!
My friend suggested this company, to try the Ultimate Spike Detox supplement, as I had a long COVID-19 symptom, of loss of smell. It has been over 4 years, with not being able to have my full sense of smell, especially when smelling perfumes and gasoline. I decided to give this supplement a try~Glad I did! I have been taking it for 3 full months and I finally have my FULL sense of smell back! I would suggest to anyone having long COVID-19 symptoms to give this a try, after you have your spike protein lab work done. I am going to have my lab work done next month, to see if my levels have changed.
May 23, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that you’ve had a positive experience with Ultimate Spike Detox and appreciate you sharing your personal wellness journey.
We understand how meaningful it can be to notice improvements in your well-being, and we’re grateful that you took the time to share your experience. We encourage customers to discuss their individual health concerns and lab results with their healthcare provider when making decisions about their wellness.
Thank you for your trust and for choosing The Wellness Company. We truly appreciate your support.
Best Regards,
TWC Team
Excellent customer service
I had no problems, swapping supplements or canceling a supplement. Everything went very smoothly. I also have had chronic low back pain and have done many procedures to make it better without improvement. I tried low-dose naltrexone and saw a significant difference in my back pain and functioning. I would definitely recommend this product.
August 21, 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that switching or canceling your supplements was a smooth and straightforward process and that our customer service team was able to make it easy for you.
We also appreciate you sharing your personal experience with our products. We understand that everyone’s experience can vary, and we’re glad to hear that you’ve had a positive experience with Low-Dose Naltrexone.
Thank you for your trust, support, and recommendation. We truly appreciate having you as part of The Wellness Company community.
Best Regards,
TWC Team
I DIDN'T KNOW IT WAS A SUBSCRIPTION SO…
I DIDN'T KNOW IT WAS A SUBSCRIPTION SO AFTER 90 DAY THEY TOOK 539.99 DOLLARS OUT OF MY ACCOUNT AND SENT ME MORE PILLS . PUT ME IN THE HOLE IN MY CHECKING ACCOUNT. TOOK ALL THAT I HAD TO LIVE ON. I DIDN'T HAVE A PROBLEM WITH THE PRODUCT. I HAVE A PROBLEM WITH HOW THEY DO BUSINESS. THE WEBSITE IS CONVOLUTED , NOT CLEAR AT ALL. SO BE CAREFUL WHEN YOU BUY, AND WHEN i TALKED TO THEM, ITS A CALL CENTER IN INDIA. LEFT ME WITH NO MONEY IN MY ACCOUNT TO LIVE ON.
August 21, 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand how concerning the unexpected charge was, especially given the impact it had on your finances. We appreciate you sharing your feedback regarding the ordering and subscription process.
We’d like to clarify that our website provides customers with the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order is processed to help customers make any necessary changes.
We understand your concerns regarding the clarity of the website and subscription information, and we appreciate your feedback as we continue working to make the ordering process more transparent and user-friendly.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
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