Tweedmaker Reviews 80

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

very reluctant to purchase a custom suit once line for such a too good to be true price. but no longer! just ordered two more suits for everyday wear. Both Ryan and Tonya followed up on initial order... See more

Rated 5 out of 5 stars

Fantastic made to measure suit. AWSOME quality and, if you follow their measuring instructions it will fit perfectly This is my second suit with these guys and they never disappoint Thank you Chri... See more

Rated 1 out of 5 stars

Ordered a custom-made tweed suit, after receiving it I would say that this does not live up to expectations. The fabric is of thin quality, and not comfortable. In addition, the shape of the trousers... See more

Company replied

Rated 5 out of 5 stars

Always skeptical about adverts on social media I looked into Tweedmaker and opted to take a leap of faith. So glad I did. I ordered two three piece suits at the end of November. I took advice from Ton... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

High End Tweed Suits For The Modern Gentleman


Contact info

3.9

Great

TrustScore 4 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Surprisingly high quality, surprisingly good customer service.

I bought a suit off of this site with few expectations in late December. Outside of the clunky "self measurement" required (why don't they simply let you select a size like any other clothing seller?),
everything went smoothly and the suit arrived within the projected delivery window. My initial suit was, unfortunately, too small, but their return process was straightforward and their customer service was spot-on.

Positives:
- Decent quality (especially for the price)
- Good customer service
- Deliveries within target timeframe
- Customer services relies on email and doesn't require a login or special app
Negatives:
- Clunky sizing process
- Following the aforementioned sizing process to the letter resulted in an ill-fitting suit and required an exchange

Overall, if you're looking for an affordable men's suit, this site seems to be a good option.

January 1, 2023
Unprompted review
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Reply from Tweedmaker

Hi Joshua, thank you so much for your feedback. We've played around in the past with having the option to select sizes and found that due to sizing differences across brands, it was difficult for customer's to pick the correct size in our sizing.

We have taken your feedback onboard and customers now have the option to select their size or have us help with sizing. We also implemented a sizing calculator on the website to help customers to pick the best fit in our sizing as well.

I'm delighted that you were pleased overall with your experience and just wanted to let you know about the changes we made and thank you for the helpful feedback.

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Rated 5 out of 5 stars

I’m giving this a 5/5 for a very good…

I’m giving this a 5/5 for a very good reason. I was lucky enough to get the suit as part of the Black Friday sales which meant I saved probably about $AUD1000. The people at tweedmaker provided excellent customer service and a great quality suit. The delivery time was also outstanding especially due to the high demand they would’ve been experiencing. Thanks guys

January 18, 2023
Unprompted review
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Reply from Tweedmaker

Many thanks for your review and feedback Alex, we really appreciate it!

Rated 5 out of 5 stars

Full satisfaction - again!

I just received my fifth suit from Tweedmaker (+ some accessories), and I am - again - very satisfied. It fits, looks great and customer sevice is awesome.

January 9, 2023
Unprompted review
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Reply from Tweedmaker

Hi Henrik, I'm delighted to hear that are pleased with your latest suit, thank you for letting us know! We hope to have more fabric options over the coming weeks so keep an eye out :)

Rated 5 out of 5 stars

Incredible suit! Amazing people!

I loved everything about this process! Like many people I procrastined more than I should have and they made sure to get my custom suit to me in more than enough time for my sister'swedding. The suit fit perfectly with the sizes I provided! Most importantly I looked amazing! All night people we complimenting my suit asking where they can get one! Even when I took it into a store with me to find a shirt that would look perfect with it, the sales reps couldn't stop talking about what a beautiful suit it was!

November 23, 2022
Unprompted review
Rated 4 out of 5 stars

Rather pleased

The first review I wrote was rather negative, since I was a bit disappointed with the fit of the jacket. However, Ryan at Tweedmaker was very good and we made a deal that I could get a local tailor to make the necessary adjustments and get a refund. it turned out the adjustments weren't that big, even if they made just the difference. After the adjustment I am incredibly pleased with the result. The fabric is pleasant to wear and nice and warm in cold winter temperatures. I have used the suit at work and got several compliments. So, from being negative I have turned and will most likely buy another suit in the future.

January 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Two suits so far

I have bought two suits from Tweedmaker. Both are great, and the first one has become a favourite of mine, especially the jacket and waistcoat. The latest one was delivered two days ago, so it hasn't been properly tested yet. They fit well, and the quality (especially the Retro Blue) is way better than the pricing indicates. I have a made-to-measure suit from another manufacturer that was five or six times this price, that I nowadays gladly would exchange for five suits from Tweedmaker.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

BEST DAY EVER

wore this suit for my fall wedding and received many compliments. It really is a quality product. It was a super easy process and the suit arrived perfect. I will use it over and over. Very satisfied!

September 30, 2022
Unprompted review
Rated 1 out of 5 stars

Sad to say a disappointing experience

Sad to say a disappointing experience. It doesn't matter if the quality is ok if the fitting isn't. Despite giving reference to other tweeds I own I was persuaded to buy a size that tweedmaker meant fitted better. I’ve had the jacket and trousers retro fitted afterwards by experienced tailors. But the whole outfit stays oversized and baggy. No response from their customer service. They only seem to care about the sale - not the experience.

October 23, 2021
Unprompted review
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Reply from Tweedmaker

Hi Kai, We were so sorry to hear that your sizing didn't work out well. We do make a size recommendation based on the jacket being able to close over the stomach - it was noted after you received your suit that you would not be concerned about it not closing over the stomach and it would be left open so we noted that on your file for you and offered an exchange which didn't work for you at the time.

Although our options are limited on an order that is 2 years old, we stand by our offer discussed with you on messenger. If you decide you would like to discuss it in further detail, please reach out to Tonya at tonya@tweedmaker.com and she will look afer you personally.

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Rated 2 out of 5 stars

paid extra for fitted,doesn't fit

paid extra for fitted, and it is without doubt, the worst fitting suit I've ever bought.

material is nice, but spending 150 to alter a suit you paid more for fitting is crazy.

July 3, 2022
Unprompted review
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Reply from Tweedmaker

Hi James, we are so very sorry to hear this. If you could reach out to us at tonya@tweedmaker.com with your order details we do have a system for reviewing any fitting issues so that we can determine what went wrong and the best way to rectify the situation.

Rated 5 out of 5 stars

Well made, quick shipping and great service

We ordered a suit for our wedding. It was so easy to follow the instructions to do the measurements. Tonya even picked up on an error we had made and recommended we remeasure. The suit then arrived promptly and fit well. It’s great quality and we are very pleased!

April 10, 2022
Unprompted review
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Reply from Tweedmaker

Thank you so much for your kind review, we are delighted to hear that you are very pleased!

Rated 5 out of 5 stars

Great 👍

I'll tell you what, many of you are probably searching for different companies that specialize in tweed suits. I had a big fear of ordering an unknown product that I could not see and feel. I'm pretty thorough when it comes to standards as well. Long and short of it any complaints on any suit website is mostly because are bodies are so different and we all have different styles in clothing. After a leap of faith and good prices I was very very pleased with the product. The quality was great, it came in a bag and didn't look like it was stuffed in a glove box for a month. There were no wrinkles and coat and vest looked great. To my surprise it for like a glove, no alterations needed. I'm 5'8 160lbs. The 38 short and medium vest were great. Also on top of it Tonya was a great communicator and answered all my questions. The have regular and slim fit style suits.

January 26, 2022
Unprompted review
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Reply from Tweedmaker

Hi Brian, thank you so much for your wonderful review, we really do appreciate you taking the time to do that!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, super-supportive service, flexible and friendly - and stunning suits to boot! Very happy, thoroughly recommend. High quality all round.

July 20, 2021
Unprompted review
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Reply from Tweedmaker

Thank you so much for your review, we are delighted to hear that you were pleased with the service as well as your order!

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Rated 3 out of 5 stars

Good quality, but...

Good quality, but if you order accessories, see if you can have them sent together. Not one after one separately. This will cost more in customs... at least in Sweden.

February 9, 2021
Unprompted review
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Reply from Tweedmaker

We are sorry to hear about the customs fees to Sweden, it looks like although accessories are tax exempt in many countries, that isn't the case in Sweden.

Some of our accessories do ship separately but we do hope to be able to consolidate those in the future. All of our tweed accessories do ship with the suit so there is only one shipment.

Rated 4 out of 5 stars

Good service and reasonable prices.

Easy process but be aware that this is a Chinese manufacturing company and so expect import taxes on purchases. Pricing on the website does not reflect that but it is noted in the purchasing process.
The quality of materials is what you pay for and the stitching is reasonably good. The delivery times are app. 6 weeks.
The clothing arrives tightly packaged and requires a dry clean or a good steam iron before first use.

Customer service is proficient and helpful.

October 6, 2020
Unprompted review
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Reply from Tweedmaker

Hi Esben, thanks for taking the time to review your experience with us. Normally our turnaround time runs around 30 days but due to the current global situation that is currently a little slower than usual. I'm glad to hear you were happy with our customer service, thanks again for taking time to write a review.

Rated 5 out of 5 stars

Great experience

Great experience buying 2 suits on 2 occasions. Excellent service, the suits fit very well, the quality was excellent for the price. They rushed my second suit for a wedding and it arrived in plenty of time. Couldn't be more pleased.

October 5, 2020
Unprompted review
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Reply from Tweedmaker

Hey Perry, thank you for the review, we really appreciate it. I'm glad to hear we were able to get the second order to you in time for the wedding!

Rated 5 out of 5 stars

An example of how online companies should operate

I had always fancied getting a tweed suit but thought they were way out of my budget range so I was pleasantly surprised when I found Tweedmaker. The whole process from measuring to receiving the suit has been excellent throughout. They suggested a size based on the measurements I have but were happy to modify then based on my personal preference for a slightly longer trouser. The suit is a perfect fit and looks great. Once the lockdown is over, I am looking forward to getting to wear it. In the meantime it looks amazing hanging up in the wardrobe. Finally, communication throughout has been exceptional, beyond anything I have ever experienced before with any company. Regular updates to let me know what was going on were very much appreciated and this proactive approach is one that other companies should aim for.

May 11, 2020
Unprompted review
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Reply from Tweedmaker

Hi Andrew, we are delighted to hear that your suit is a perfect fit and that you are pleased with it. Hopefully you'll be able to break it out of the wardrobe for a spin soon! Thanks for taking the time to write your review, it is much appreciated.

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Rated 5 out of 5 stars

My suit is wonderful! Thanks Tweedmaker.com

My suit is wonderful! It’s fit and finish is sublime. And the quality of fabric is second to none! Dandy has become an overused term here. Thank you so much I will and have been recommending you to others

February 26, 2020
Unprompted review
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Reply from Tweedmaker

It's our pleasure Dandy Dominic! Thanks for writing the review, we really appreciate it. We are so pleased that you are enjoying the suit and that you are telling your friends to sharpen up with Tweedmaker!

Rated 5 out of 5 stars

Great Suit from Tweedmaker!

I have long been looking for a suit I could wear to a wedding AND feel comfortable in lying around on the couch watching TV. My Tweedmaker Twill suit fits the bill big time. I will be ordering more...

February 4, 2020
Unprompted review
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Reply from Tweedmaker

Steve, thanks for your comment. Looking good shouldn't feel uncomfortable, so we are glad that you enjoy wearing your suit, whether it is to a special event or while watching Netflix! We look forward to seeing you again.

Rated 5 out of 5 stars

Comfort and Quality

Honestly, the most comfortable suit I have ever owned. Looks good too - received several complimentary comments already. Wouldn't hesitate to buy again.

February 4, 2020
Unprompted review
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Reply from Tweedmaker

Thanks so much for the great review Steve. We appreciate your comments and hope you continue to get compliments! Sounds like we may see you again at some point...

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