Banner for Tweed Valley Bikes

Tweed Valley Bikes Reviews 

177
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, friendly attitude, and extensive technical knowledge when assisting with new bike purchases. People also note that the customer service team is always available, welcoming, and completely willing to provide detailed, professional advice. Consumers often highlight the excellent quality of the ordered products and the smooth, well-tracked delivery process that ensures items arrive right on time. Though some customers specifically emphasized the remarkably fast turnaround times for urgent workshop repairs, the overall service consistently exceeds expectations across every single interaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting consistently friendly and helpful customer... See more

Service

People report positive experiences with service, highlighting extensive repairs and sound advice provided by... See more

Product

Consumers find product purchases to be a great experience, expressing deep satisfaction and delight with... See more

Customer service

Clients share positive opinions on customer service, highlighting great comms and knowledgeable people to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more

Company replied

Rated 5 out of 5 stars

Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more

Company replied

Rated 5 out of 5 stars

Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the... See more

Rated 5 out of 5 stars

Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Outdoor Activity Organiser
  5. Outdoor Clothing and Equipment Shop
  6. Outdoor Sports Store

Written by the company

A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.


Contact info

Promotion box for Tweed Valley Bikes

The best bikes at bargain prices

Incredible prices on Santa Cruz mountain bikes: up to 40% off

4.9

Excellent

TrustScore 5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(177)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve purchased a Nomad through Tweed…

I’ve purchased a Nomad through Tweed Valley and couldn’t have been happier with everything, both Neil and Mathew were great throughout the whole process providing advise and regular updates on the order, would highly recommend them, cheers guys

March 12, 2026
Rated 5 out of 5 stars

Excellent Service

This is the second bike I've bought from Tweed Vale Bikes, the customer service is second to none. They have some great deals on bikes too. Will be using these guys again in the future.

January 25, 2026
Rated 5 out of 5 stars

Great personal service

My clothing arrived immediately after the new year after I had specifically emailed asking for delivery to be held over - Tweed Valley staff replied promptly to confirm.
The 7 mesh items are great quality and at a great price- thank you

January 5, 2026
Rated 5 out of 5 stars

Great care taken to answer all my…

Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the best bike shop In have dealt with in 40 years of buying bikes!

August 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look