I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more
Company replied
Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the... See more
Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more
Company details
- Bicycle Store
- Bicycle Rental Service
- Bicycle Repair Shop
- Outdoor Activity Organiser
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
Written by the company
A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.
Contact info
60 High Street, EH44 6HF, Innerleithen, United Kingdom
- 01896 831429
- shop@tweedvalleybikes.co.uk
- tweedvalleybikes.co.uk
The best bikes at bargain prices
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top advice top team
October 27, 2025
Great buying experience
Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop.
Always available on the phone to help if necessary.
Highly recommended.
October 22, 2025
Awesome in store service.
Awesome in store service.
Tried on some knee pads and was given great advice on fit and size.
Nice shop and nice staff.
Highly recommend.
October 17, 2025
Fast and flawless delivery of ordered…
Fast and flawless delivery of ordered products.
October 8, 2025
The order was late by a few days but I…
The order was late by a few days but I called and mathew was able to sort it out quickly
October 3, 2025
Fantastic service as usual
October 1, 2025
Great experience
Great experience. Superb communication from team when items were out-of-stock. Really speedy to send on when back in stock. Can't fault them.
October 1, 2025
Top Quality Local Bike Shop
Very happy with the new dropper post I ordered. Great price & ready promptly.
Collected in store where I then got lots of very helpful advice.
Top quality bike shop.
September 24, 2025
Great service
Great service! Advised me on the perfect bike for my riding, checked in on the delivery and made sure the bike got to me on time and ready to ride right out of the box
September 15, 2025
Great service on Bronson recently
Great service on Bronson recently, always knowable and friendly staff
September 7, 2025
Excellent customer service
Excellent customer service. Very knowledgable and friendly staff. Answered every question I asked and always offered more support.
August 30, 2025
Unreal service with a swift delivery on…
Unreal service with a swift delivery on a part I needed urgently
They really went all out to get me sorted
Great shop with a great team
August 21, 2025
The best and better than all the rest
August 13, 2025
The best bike shop I have ever been
The best bike shop I have ever been! A lot of bike knowledge, very nice people and th the best recommendations for trails! A must go-to spot, of you are in this area!
August 4, 2025
courteous, professional, honest,
Ady and the team helped me out with my Reba forks (which I attempted to service by myself and messed them up). I found the service amazing — professional, courteous and honest. Really happy. The forks came back today and were well packaged and they ended up charging me less than the initial quote which is very refreshing in this day and age! Massive thanks!!!
August 5, 2025
Unprompted review
From Ruin to Ride
I came to TWB looking to buy a replacement bike for a damaged one. The experience was excellent. I dealt with Neil, who is a really nice guy. He took the time to discuss the various options and then squeezed me in for a bike build just before a trip north. The bike rides great and I’m very happy with my experience at TWB. Cheers to the TWB team.
July 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.