Tween to Teen Australia Reviews 83

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordering was easy. The fact that I could order presents and have wrapping and cards included. Prompt delivery, especially for the busy Christmas period.

Rated 5 out of 5 stars

The team was amazing to deal with and the product is exactly as shown and i absolutely love it.

Rated 3 out of 5 stars

The goods arrived safely and were as expected. It was disappointing to have over 2 weeks elapse between ordering and delivery to suburban Melbourne. Hard to find out what was happening. Maybe a warni... See more

Rated 5 out of 5 stars

The earrings came quite quickly considering the whole postage issues due to covid at present. They’re lovely quality and my daughter will absolutely love them when she opens the on her birthday! Th... See more

Company details

  1. Gift Shop

Written by the company

Tween to Teen Online is the only gift store dedicated to gifts for tweens and teens. Tweens are boys and girls aged between 8 - 12. Our store also has gifts suitable for teenage boys and girls to the age of 15. Our store provides a wide range of unique gifts including gifts to make and do, STEM-based gifts, beauty and bath products, backpacks, bags and cases, and general gifts perfect for birthdays, Christmas, or any time when you are just looking for something special for this 'hard to buy for' age group.


Contact info

4.2

Great

TrustScore 4 out of 5

83 reviews

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Rated 1 out of 5 stars

Poor service

The time it took to prepare this order, then actually send it was ridiculous.
Will not order again.

March 22, 2025
Rated 5 out of 5 stars

A good start

Selection and purchase were easy, response was prompt and delivery was informative and efficient, and on time. Good basis for future sales.

November 14, 2024
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Rated 5 out of 5 stars

The process from start to finish was…

The process from start to finish was easy to navigate, which is great for me. The product arrived in a timely manner, as the company stated it would, in follow up emails.
The product was well packaged and arrived in perfect order.
I would use the company again for future birthday purchases.

November 7, 2024
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Rated 1 out of 5 stars

Zero customer service

Product arrived and it looks second hand. Frame not assembled correctly and paint scratches. Have emailed them twice with no response. Lame.

August 11, 2024
Rated 1 out of 5 stars

The item l purchased was refunded…

The item l purchased was refunded without a lot of communication.
By all accounts, it must have been out of stock, however l was not offered an alternative at all.

July 23, 2024
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Reply from Tween to Teen Australia

Hi Leah. We are sorry we were not able to fulfill your item. The item was in stock, but was damaged. We tried to source a replacement but the manufacturer no longer makes that design. You were not offered an alternative as there was none. You were refunded as soon as we became aware we could not provide a replacement item.

Rated 5 out of 5 stars

Unicorn dream catcher

Unicorn dream catcher
Very colourful. My granddaughter loved the colours and enjoyed the experience of helping assemble it.
She found a large feather and added it to it and it looks great

April 27, 2024
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Reply from Tween to Teen Australia

Hello. Thank you for your review. We are glad you are happy with your purchase and your grandaugther enjoyed her present.

Rated 2 out of 5 stars

Took two weeks to find out item wasn’t in stock after all

I purchased an item that was listed as in stock. It was a gift for a young lady. But instead of receiving the goods, after 2 weeks I just got a notification that my payment has been refunded. After having to ask for a reason, I was told the items wasn’t in stock. I should have been notified much earlier because it then didn’t leave me with enough time to source it from somewhere else. Not happy.

February 17, 2024
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Rated 5 out of 5 stars

A gift

These little dachshund earrings were a gift for my 10 year old niece. She was thrilled with them! Thanks for a sweet product and swift service. Helpful site for an aunty who lives outside Australia.

December 14, 2023
Rated 2 out of 5 stars

aus.post way too slow

aus.post way too slow. 2weeks to travel 70 ks.to my address.

December 4, 2023
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Reply from Tween to Teen Australia

Hi Helen. We are sorry your item took an extended period of time to get to you. Christmas is a very busy time, as you can appreciate, and we cannot be responsible for the delivery times of Australia Post.

Rated 1 out of 5 stars

I thought the jewellery box would be…

I thought the jewellery box would be bigger, it was really small.

December 4, 2023
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Reply from Tween to Teen Australia

Hi Melinda. The exact size of the jewellery box you purchased is clearly listed under the 'Specifications' tab for the item. If you were unhappy you could have contacted customer support and we would have provided you the opportunity for a refund.

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