Cheers to Twentyeight Health! I always had a wonderful experience throughout the years. Their team communicates clearly and responds quickly whenever I have questions. Thanks to Ana, Maria, and Marilu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
finding a telehealth doc that would accept my insurance was so hard till i heard about twentyeight health, i love that i can make appointments over the phone and not worry about going into a clinic fo... See more
Company replied
I never heard about Twentyeight Health until I needed it! I really didn’t think I could easily get reproductive care at my fingertips, but I can. Ms. Shelby Hughes, NP, has made my experience using th... See more
Company replied
Twentyeight Health has been my go-to supplier for contraceptives for years. They always resolve any issues or questions in a timely manner, and I’ve never gone without a prescription, even when my ins... See more
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Company details
Written by the company
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Contact info
330 E 38th Street, 10016, New York, United States
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4.5
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Loella ⭐⭐⭐⭐⭐
Loella from twenty eight really made my experience great! She was quick to respond and very professional and polite :)
April 15, 2026
Unprompted review
Reply from Twentyeight Health
Hi Ena,
Thanks so much for your kind words — we’re so happy to hear Loella was able to help!
Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support.
Sincerely,
Kelsey (she/her)
Twentyeight...a telehealth must!
Twentyeight surprised me on how easy it was was to use. Their customer service team is amazing. Bri made it so easy to re-book my appointment and answered all my questions. They made me feel welcomed and cared for. Thank you all at Twentyeight so much!!!
April 8, 2026
Unprompted review
Reply from Twentyeight Health
Hi Angela,
Thank you so much for taking the time to share your experience. We're really glad to hear that Bri from our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Twentyeight Health is an online…
Twentyeight Health is an online healthcare service focused on making women’s reproductive care more accessible and affordable. They offer services like birth control prescriptions, emergency contraception, herpes treatment, and more, all through an online consultation process. One of the biggest advantages is that they accept insurance (including Medicaid), and many users can get prescriptions at little to no cost, with delivery straight to their door.
The visit that I had with my provider Bri was quick and easy. She was very nice. She was very concerning just a breath of fresh air. It made me feel assured answer all the questions I have and offering advice on what type of medication I should start taking.
It was quick, easy and convenient setup, I had no issues with customer service. My prescription was a little delayed due to the fact their pharmacist not covered by my insurance, but they quickly resolved the issue by transferring to a local pharmacy when I was able to pick it up the same day.
Overall, Twentyeight Health can be a helpful and affordable option for basic reproductive healthcare, especially if you have insurance
April 1, 2026
Unprompted review
Reply from Twentyeight Health
Hi Chika,
Thank you so much for taking the time to share your experience. We're really glad to hear that Bri from our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Bri was amazing
Bri was amazing. And they updated my insurance without me having too! Ty all so much
April 3, 2026
Unprompted review
Reply from Twentyeight Health
Hi Renee,
Thank you so much for taking the time to share your experience. We're really glad to hear that Bri from our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Reply from Twentyeight Health
Hi Irene,
Thank you for sharing your experience.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
Disappointing service
Disappointing service. $20 a month when I was charged before ANYTHING I requested medically was even processed. Won't ever use this service again and if you dont want money taken from you just go to the next site.
April 13, 2026
Unprompted review
Reply from Twentyeight Health
Hi there,
Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I'm sorry to hear about this billing concern but am glad to assist.
We take transparency seriously, especially when it comes to the costs associated with our service. While the $19.99 Complete Care Plan fee is required at sign up, I truly apologize for any confusion. We would truly appreciate the opportunity to look further into this concern. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon.
Sincerely,
Kelsey (she/her)
Thank you
Ana helped me answer a quick question. She made the experience quick and easy. I have been a customer for years now and am always happy with them.
April 2, 2026
Unprompted review
Reply from Twentyeight Health
Hi Heather,
Thanks so much for sharing your experience using our telehealth service! I'm so glad to hear Ana from our Care Team provided you with the level of care you deserve!
We're grateful to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
TwentyEight Health has helped me a lot…
TwentyEight Health has helped me a lot when my insurance ended.
I was able to find this service, where they provided me with their own affordable coverage and the medication I need.
It’s also very convenient that you can contact them through chat — they are always helpful and answer any questions I have. Thank you to Laura for the support!
I’m completely satisfied with this service, but I would love it even more if they created a mobile app, as it would make everything more convenient.
April 9, 2026
Unprompted review
Reply from Twentyeight Health
Hi Mariia,
Thank you so much for taking the time to share your experience, as well as your recommendations! We're really glad to hear that Laura from our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We're grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Phenomenal service and Doctor's who are…
Phenomenal service and Doctor's who are supportive and understanding. Twentyeight Health provides accessible service to all for walks of life and women. I plan on telling every girl I know about this online healthcare. Thank you for your expertise and service!
March 6, 2026
Unprompted review
Reply from Twentyeight Health
Hi Adrianna,
Thank you so much for taking the time to share your experience. We're really glad to hear that our Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
This Company Will Steal From You
This company stole $19.99 and $2.99 from me consecutively then proceeded to cancel my account when I logged in and kept my money for no services performed. Don’t give them any information or money.
April 8, 2026
Unprompted review
Reply from Twentyeight Health
Hi Alyssa,
Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I truly apologize for any frustration related to these billing concerns.
It sounds like this may be the result of a technical error, as you should only receive 1 Care Plan charge monthly. We would truly appreciate the opportunity to look further into why your account was cancelled as well as any billing discrepancies. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon.
Sincerely,
Kelsey (she/her)
The best online women’s health…
The best online women’s health providers!! Ken is the best! Thank you all for your unconditional support and amazing customer service!!
April 6, 2026
Unprompted review
Reply from Twentyeight Health
Hi Brittany,
Thanks so much for your kind words — we’re so happy to hear Ken was able to help.
Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support.
Sincerely,
Kelsey (she/her)
I’ve been using twentyeight for years…
I’ve been using twentyeight for years now and they’ve been great! My body wasn’t responding well to the birth control I was taking and they switched me to a different kind quickly and effortlessly. Their shipping is always quick and on time, and any time that I needed to contact them they respond quickly. I highly recommend this company.
April 6, 2026
Unprompted review
Reply from Twentyeight Health
Hi Colleen,
Thank you so much for taking the time to share your experience. We're really glad to hear that our Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Reliable & Convenient
I really like how easy it is to get service via Twentyeight Health. They are excellent at communication and my Rx was filled fast. This is one of the most affordable solutions for those with and without health insurance.
April 6, 2026
Unprompted review
Reply from Twentyeight Health
Hi Camille,
Thank you for sharing your experience.
We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us.
Sincerely,
Kelsey (she/her)
Bri was awesome
Bri was awesome! They’re very responsive and it was so easy to get birth control!
March 30, 2026
Unprompted review
Reply from Twentyeight Health
Hi Olivia,
Thank you so much for taking the time to share your experience. We're really glad to hear that Bri from our Customer Care Team was able to help and make things easier for you.
At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online.
We’re grateful to have you as part of our community and are always here if you need anything.
Sincerely,
Kelsey (she/her)
Very helpful and respectful
Very helpful and respectful always reply to all my massage in a timely manner ask for Loella
April 5, 2026
Unprompted review
Reply from Twentyeight Health
Hi Chesaney,
Thanks so much for sharing your experience using our telehealth service! I'm so glad to hear Loella from our Care Team provided you with the level of care you deserve!
We're grateful to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Amazing
They always give fast , good service. The process is so easy to get meds.
April 6, 2026
Unprompted review
Reply from Twentyeight Health
Hi Renea,
Thanks so much for sharing your experience using our telehealth service to access your medications. I'm so glad to hear our Care Team provided you with the level of care you deserve.
We're grateful to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I wanted to leave a really positive…
I wanted to leave a really positive review because they were incredibly helpful, kind, and professional. Marilu was especially amazing — so attentive, supportive, and genuinely caring throughout the whole process.
I honestly didn’t expect my issue to be resolved so quickly — everything was handled in such a fast and efficient way. I had already tried reaching out to several gynecologists, but unfortunately none of them were able to help me. With their help, I finally found a real solution and felt truly heard and understood.
I’m so grateful, especially to Marilu, for the support and dedication. I highly recommend them to anyone in need!
March 28, 2026
Unprompted review
Reply from Twentyeight Health
Hi Rita,
Thanks so much for sharing your experience using our telehealth service when you ran into issues with your in-person providers. I'm so glad to hear Marilu from our Care Team provided you with the level of care you deserve.
We're grateful to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
The whole process to start was so easy
The whole process to start was so easy! Each delivery is on time and the team has been to helpful with any questions I may have. I had to renew my prescription so I had a video call with Dr. Shelby Hughes and she was so friendly and considerate of my time. She was straight to the point and was willing to help. Will record to others in need!
March 26, 2026
Unprompted review
Reply from Twentyeight Health
Hi Adrianna,
Thanks so much for sharing your experience using our service for your prescriptions. I'm so glad to hear Dr. Hughes from our Clinical Team provided you with the level of individualized care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
RUN AWAY
DO NOT USE THEM. Horrible, horrible services. I use them because they bought the company I was using previously (and loved!).
They send a million emails for the same thing, and when you need support its practically impossible to have a single threaded conversation (which I've had to do multiple times).
For some reason, getting my prescription shipped to me incurs a copay of $107 for a SINGLE PACK, whereas if I pick up from my pharmacy its $0. They say its because of how my insurance works but that seems suspicious no?? My insurance has ZERO copay on my prescription but if I go through Twentyeight Health its 100?!
So, I had to go back and forth multiple times to get my prescription sent to my pharmacy, only on my next order for this request to not be honored though I explicitly restated this request during the prescription renewal process. They then tell me I can't cancel the shipment because I clicked to approve my copay (which I only did because I thought there would be an option to not approve it). I even emailed them right away, restating that I had requested it be sent to my pharmacy and I DO NOT WANT IT TO BE SHIPPED.
They have shitty processes, are absolutely not customer focused, and a general headache to deal with. I'd say this company is a borderline scam and they should be ashamed of themselves. Go onto reddit and see the real reviews, I'll be surprised if this one stays up. I see you and you all should be out of business.
April 2, 2026
Unprompted review
Reply from Twentyeight Health
Hi Sydney,
Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I truly apologize for any frustration or inconvenience as well as any concerns regarding copays and getting your prescription transferred to your local pharmacy.
We do support local pharmacy transfers, and this issue may have been the result of a technical error. While copays are solely determined by your insurance provider and communicated to us by our partner pharmacy, we would truly appreciate the opportunity to look further into this. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon.
Sincerely,
Kelsey (she/her)
Advertise specific brands, then ship you generics
Accepted my order for a particular brand of birth control (and charged me for it), then filled the prescription with a generic. Said they’d process a courtesy replacement but then kept asking for my signature on file for future orders. I read reviews after this experience saying it’s nearly impossible to get them to cancel orders/stop billing you so I wasn’t about to authorize anything additional when they never made the first order right. I wouldn’t recommend this company to anyone.
March 13, 2026
Unprompted review
Reply from Twentyeight Health
Hi there,
Thank you for reaching out. My name is Kelsey, I'm a Manager here at Twentyeight Health. I truly apologize for any frustration or inconvenience and am sorry to hear about any issues processing your replacement.
It sounds like the notifications you received may have been due to a technical error. We would truly appreciate the opportunity to look further into this concern. I've reached out to you through Trustpilot in order to do so, and hope to hear back from you soon.
Sincerely,
Kelsey (she/her)
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