Cheers to Twentyeight Health! I always had a wonderful experience throughout the years. Their team communicates clearly and responds quickly whenever I have questions. Thanks to Ana, Maria, and Marilu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
finding a telehealth doc that would accept my insurance was so hard till i heard about twentyeight health, i love that i can make appointments over the phone and not worry about going into a clinic fo... See more
Company replied
I never heard about Twentyeight Health until I needed it! I really didn’t think I could easily get reproductive care at my fingertips, but I can. Ms. Shelby Hughes, NP, has made my experience using th... See more
Company replied
Twentyeight Health has been my go-to supplier for contraceptives for years. They always resolve any issues or questions in a timely manner, and I’ve never gone without a prescription, even when my ins... See more
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Company details
Written by the company
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Contact info
330 E 38th Street, 10016, New York, United States
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4.5
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had a great experience
I had a great experience with Twentyeight. The process was smooth and the support team was very helpful. Linda from the care team was especially kind and responsive. Thank you for the great service!
March 3, 2026
Unprompted review
Reply from Twentyeight Health
Hi Or,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Linda from our Care Team provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I love having my medication ready right…
I love having my medication ready right at my finger tips. Easy, discreet and straight to the point. Customer service is always helpful when I have any questions and always pulls through when I need them. Would definitely recommend 28health for anytime who needs it
March 3, 2026
Unprompted review
Reply from Twentyeight Health
Hi Nadia,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Amazing Service!!
I recently started using Twentyeight Health when I couldn’t get into my doctor quick enough, and it was truly a game changer. They’re incredibly helpful and respond so quickly, which saved me so much time and stress from having to go into a doctor’s office. The customer service is beyond amazing as well. Prescriptions ship in a timely manner.
The whole process has been seamless - I’m so glad I found them. 10/10 recommend!
January 31, 2026
Unprompted review
Reply from Twentyeight Health
Hi Tory,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Top Notch Customer Support
I have only been using Twentyeight for about a month now but I'm pretty happy with the service & products. I requested a specific brand and Daniela made it her personal mission to make it happen.
March 2, 2026
Unprompted review
Reply from Twentyeight Health
Hi Casey,
Thanks so much for sharing your experience with our service for the past month!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Daniela from our Care Team provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Cake
Process was smooth and easy. Didn't take much time. The team was quick payment was secure and shipping was fast. Was notified every step of the way. Ram and the team i received were great. I got the same meds I have always gotten, but im glad I went thru twenty-eight health.
February 26, 2026
Unprompted review
Reply from Twentyeight Health
Hi Jessica,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ram from our Care Team provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Twentyeight health is the best when it…
Twentyeight health is the best when it comes to my birth control needs. Kristina has been amazing and I am so grateful to be a customer for over 3 years! I would recommend them to everyone!
February 26, 2026
Unprompted review
Reply from Twentyeight Health
Hi Melanie,
Thanks so much for sharing your experience with our service for the past 3 years!!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Kristina from our Care Team has continued to go above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Reply from Twentyeight Health
Hi Julia,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Gimmick-- never informed of subscription fee during sign up
During sign up for birth control, nowhere does it state that there is 12.99 subscription fee so after I fill out all my information and questionnaires and insurance info, i receive a message telling me that I would have to pay 12.99 for the services, even though my insurance would normally cover everything under preventative care. This is a gimmick. Very unpleased
February 23, 2026
Unprompted review
Reply from Twentyeight Health
Hi Samantha,
Thank you for reaching out. I truly apologize for any misunderstanding. Transparency is very important to us, especially when it comes to the fees associated with our service. The $12.99 required upon sign up is explained in our website FAQ as well as noted on the Order Summary page at checkout.
The $12.99 is an out of pocket cost not covered by insurance, but we can always provide an itemized receipt which you may be able to submit to your insurance for reimbursement.
We would truly appreciate the opportunity to look further into any pricing concerns regarding subscription costs, to ensure we resolve any potential discrepancies. I've reached out to you directly via email and through Trustpilot in order to do so, and hope to hear back from you soon.
Sincerely,
Kelsey (she/her)
Reliable company with great communication
I have been using twentyeight health's services for years at this point and it's been amazing. Whenever there is an issue with my insurance or with my pharmacy, they help me resolve it quickly. I especially love that I can email whenever I have a question, and a real person will get back to me usually within a couple hours! Thanks for the help this time, Ram :)
February 20, 2026
Unprompted review
Reply from Twentyeight Health
Hi Lindsey,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ram from our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Definitely Worth It
I have been using this service for awhile now great customer service and communication always clear, thanks May Ann!!
February 10, 2026
Unprompted review
Reply from Twentyeight Health
Hi Latasia,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear May Ann from our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
They listen an help you the best as…
They listen an help you the best as possible!
February 10, 2026
Unprompted review
Reply from Twentyeight Health
Hi Hayleigh,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I absolutely love twentyeight health!
I absolutely love twentyeight health!! I was with them for many years and I love having a doctor right at my fingertips. They are always responsive, go out of their way to help you in any way possible and you can tell they really care about you and your health. Whenever I have a question or any kind of issue, I know their customer service team is going to go above and beyond to make sure I leave with answers. Even when I stopped my medication, I had to reach out to them to get the name of the medication and they were right there to help me. Always a great experience!
February 17, 2026
Unprompted review
Reply from Twentyeight Health
Hi Kristi,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
It has been fantastic
It has been fantastic! Customer service by Bri is wonderful and makes sure I’m properly set.
February 4, 2026
Unprompted review
Reply from Twentyeight Health
Hi Michael,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health.I'm so glad to hear Bri able to help get things sorted for you!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Amazing
I love twenty eight health they make everything so easy and are so kind every time i speak with them.
February 18, 2026
Unprompted review
Reply from Twentyeight Health
Hi Alissa,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Poor service, unaccountable, passive aggressive customer service
They charged me for the service, but only let me know they had trouble with my insurance 7 days later. This was, unfortunately, too late for me as I would be traveling but they didn't issue a refund upon request. They also prescribed me the expensive brand name by default instead of the lower cost generic which I had said I would be fine with. Customer support was unwilling to provide a workable solution - unapologetic, unaccountable, and passive-aggressive.
February 13, 2026
Unprompted review
Reply from Twentyeight Health
Hi Svetlana,
Thank you sincerely for providing this feedback. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
They took my money and gave me no assistance at all
I paid the 29$,they took my money ,did not help me with anything at all .there website is broken ,when you get to the part where you have to finish filling out the intake questions ,the website becomes broken ,the website won't allow you to do it .I would advise people not to use this service .they will take your money and will not help you with anything
February 7, 2026
Unprompted review
Reply from Twentyeight Health
Hi Blessed,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
One of the best services I’ve ever had
I came to Twentyeight health in a time of need. I was recently postpartum but was looking into my options for birth control. I had many questions and Robbie helped me out the best she could. She answered all of my concerns and made me feel heard and important. These days, you don’t really find compassionate health care professionals, but I did here. Not only was the service absolutely exceptional, but the team and all of those in which I’ve had an encounter with have treated me with courtesy, compassion, and respect. Thank you so much♥️
January 1, 2026
Unprompted review
Reply from Twentyeight Health
Hi MylesEly,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Robbie able to help get things sorted!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Good concept but their customer service…
Good concept but their customer service is awful!!
November 27, 2025
Unprompted review
Reply from Twentyeight Health
Hi Rachel,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
the team of CSR was amazing
the team of CSR was amazing. i want give a big thanks to Marilu and JC for getting me on right track and really putting it to simple terms for me to understand. they got my address changed due to an issue but other then that they made me feel welcomed and on board with everything. i plan to keep using this online platform.
November 17, 2025
Unprompted review
Reply from Twentyeight Health
Hi Candice,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Marilu & JC have provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Reply from Twentyeight Health
Hi Kelly,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel our team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
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