Twine Reviews 396

Reply from Twine

Jan 20, 2026

Hi Sandra,

Thank you for your feedback. We’re sorry to hear you had a disappointing experience.

To clarify, this project was aimed at home cooks and private chefs preparing everyday meals they already make, using local ingredients they typically have on hand. The goal was to capture authentic cooking rather than professionally developed or styled recipes, which is why the end client didn’t include a separate ingredient budget.

We always aim to be transparent in our briefs, but your feedback is appreciated and will help us make future communications even clearer. If you’d like to share more about your experience or suggestions, feel free to reach out to us directly at support@twine.net – we’re always open to improving.

Thanks again,
– Twine Team

Reply from Twine

Jan 14, 2026

Hi Strizzi,

Thanks for your feedback, and we're sorry for the confusion and frustration you experienced.

It looks like the reason you couldn’t log in was because your account had already been deleted, which may not have been clearly communicated at the time. We completely understand how that could have been confusing, especially when trying to manage your public data.

We’re glad our support team was able to resolve this for you and confirm your account was removed. We're now reviewing how we handle messaging in these situations so it's clearer to users what's happening with their account.

We appreciate you taking the time to flag this, it helps us improve.

Kind regards,
– Twine Team

Reply from Twine

Jan 5, 2026

Hi Antonio,

Thank you for the kind review. We're happy to hear you've been matched to quite a few jobs.

Thanks,
– Twine Team

Reply from Twine

Jan 4, 2026

Thanks for the kind review Laila.

Reply from Twine

Dec 18, 2025

Hi Mark,

Thanks for sharing your feedback. We appreciate you taking the time to explain your experience.

To clarify how Twine works: we are a freelance platform, not a recruitment agency. Companies post real, active projects, and freelancers apply directly to clients.

On popular jobs, we place a limit on the number of free applications to prevent clients being overwhelmed. Once that limit is reached, only Twine Pro members can apply. This is clearly shown on the job page, but we understand it can feel frustrating if you discover it after clicking through from elsewhere. There is a free trial offered to people who come from LinkedIn.

Twine Pro is optional and gives freelancers more applications, higher visibility, and access to apply to all jobs but like any freelance platform, it doesn’t guarantee work.

We’re sorry this wasn’t the experience you expected, and your feedback is genuinely helpful as we continue improving how clearly we explain the process.

Kind regards,
– Twine Team

Reply from Twine

Jan 8, 2026

Hi Angelalucas,

Thanks for your question. We’re happy to clarify how this works.

When a client chooses to pay through Twine (including Twine Vault), the payment is released to the freelancer once the client confirms the release. After that release, payments are processed within up to 14 days, depending on the payment method and banking timelines.

If the client has already released the payment, no further action is required from them. The payment will be processed automatically within that timeframe.

If the 14 days have passed since the release and you still haven’t received the funds, please contact our support team at support@twine.net
with the job details and we’ll investigate right away.

Thanks for raising this. We know timely payments are essential, and we’re here to help if anything doesn’t look right.

Best regards,
– Twine Team

Reply from Twine

Dec 15, 2025

Hi Daniel,

Thanks for your message.

Payments are always processed within 14 days of client approval or release, as stated on our platform. While we aim to process payments as quickly as possible, payments aren’t typically processed over weekends or bank holidays so there may be a slight delay if the payment is due around that time.

If your payment has gone beyond the 14-day window, please reach out to support@twine.net
and we’ll look into it right away.

Kind regards,
– Twine Team

Reply from Twine

Dec 3, 2025

Hi Khadidja,

Sorry to hear you had a disappointing experience.

To clarify, we do offer a free trial via a promo code, but it must be applied during checkout to activate. If you were charged, it means no trial code was used.

Our refund policy (linked here: twine.net/refund-and-cancellation) states that refunds are only available within 7 days of payment and if the Pro account hasn’t been used. In this case, your subscription was most likely active and used, so unfortunately, we couldn’t issue a refund.

We’re always working to improve the platform and keep scam jobs off it. If you'd like us to double-check anything, feel free to reach out at support@twine.net
— we’re happy to help.

Thanks
– Twine Team

Reply from Twine

Nov 24, 2025

Hi Ytterbium,

I’m sorry you’ve had this experience. You do not have to pay to access all work on the platform. Free users can view and apply to a selection of jobs every month. Twine Pro is optional and is designed for freelancers who want more visibility, direct client contact details, and the ability to apply to more competitive or high-demand roles.

We completely understand that budgets can be tight for freelancers. That’s why we avoid high commission fees and instead offer a low-cost subscription for those who want wider access. But it’s never required to use Twine.

If you want help finding the jobs available to free members or want us to review your profile and make recommendations, please reach out at support@twine.net.

We’re here to help.

Thanks,
– Twine Team

Reply from Twine

Nov 19, 2025

Hi Thom,

I’m sorry to hear about your experience. Twine has been operating since 2016, and more than 10,000 companies have hired freelancers through our platform, supported by a global community of experts.

We post a high volume of jobs because clients from all over the world use Twine. Some roles are available to free users, while Twine Pro gives access to more opportunities and better visibility. It isn’t a guarantee of work, but it does improve your chances, especially on competitive projects.

If you’d like us to look at your profile or offer advice on improving your results, please contact us at support@twine.net

Thanks,
– Twine Team

Reply from Twine

Nov 11, 2025

Hi Joseph,

Thanks for sharing your experience. We’re sorry to hear you’re unhappy with how your project turned out.

We did a full review of your case, including all communication, the job brief, and the deliverables. We followed our dispute resolution process carefully and made a judgment based on the evidence provided by both you and the freelancer.

We understand you didn’t feel the result matched your expectations, but from our side, the brief was not entirely clear, and your feedback became increasingly difficult for the freelancer to work with. While they could have communicated better, this is a vetted freelancer with a long track record on Twine, and we ultimately felt they delivered a reasonable version of the work based on what was provided.

To clarify: we only release funds from the Twine Vault after a dispute is assessed. In this case, you escalated the matter multiple times, and we responded each time. We also refunded you for the second freelancer hired, even though we weren’t obliged to, because we wanted to be fair.

We’re always transparent about how the platform works. Our goal is to support both clients and freelancers, and in difficult situations like this, we do our best to be objective. We’re sorry this experience didn’t meet your expectations, and we wish you the best in your future projects.

– Twine Team

Reply from Twine

Nov 5, 2025

Hi Andrea,

Thank you for the great review! We're so pleased to hear you found Twine fast and easy to use. It’s also great to know you’re seeing a strong community of professionals and job opportunities. It's exactly what we aim for.

We’re here if you ever need anything. Thanks again for being part of Twine!

– Twine Team

Reply from Twine

Nov 4, 2025

Hi Erick,

Thank you for the review!

– Twine Team

Reply from Twine

Nov 4, 2025

Hi Deborah,

We completely understand your concerns. Online safety is a huge priority for us. At Twine, we take proactive steps to verify both clients and freelancers to help prevent scams. That said, no platform is immune, and we’re always improving our systems to keep Twine safe for everyone.

If you ever come across anything suspicious, please report it to us at support@twine.net so we can investigate immediately. Your trust matters, and we're here to help.

– The Twine Team

Reply from Twine

Nov 4, 2025

Hi Albert,

Thanks so much for the positive feedback! We're glad to hear you're enjoying Twine and finding it useful for showcasing your portfolio and services. Helping freelancers stand out and get hired is exactly what we're here for.

Wishing you continued success on the platform!

– Twine Team

Reply from Twine

Nov 4, 2025

Hi John,

Thank you for the kind review.

– Twine Team

Reply from Twine

Nov 4, 2025

Thank you for the review!

– Twine Team