They have said my order has been delivered but the tracking says to London when I live in Northamptonshire. I account all of a sudden does not exist and when I try and track it from my order confirm... See more
Twinkledeals
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See what reviewers are saying
Save yourself the trouble ! The pictures are all stolen boutique pics and a month later after you beg for a refund because no order has been shipped she ignores you then weeks later sends you cheap br... See more
Disgusting service. Never in my life have I had so many problems. Didn't receive my coat that I paid for in November, after paying extra for extra fast delivery!!!!! Waiting on my refund from PayPal,... See more
Company replied
If you don't pay for their extra insurance, then your item gets mysteriously "lost" in the post. Can't comment on quality because nothing arrived. EDIT: TwinkleDeals have refunded my money in full,... See more
Company replied
It's amazing!!! I like it!
The shipment is really fast. I choose registered air mail shipping method. It just take about 20 days for the packge to arrival.The item is also in good condition. It looks as described and fits me well. I usually wear size S(Europe size), I ordered an L this time after reading the size chart, it looks nice on my body. My colleague also wants to order it. I like the item, I like the website.
January 18, 2017
Unprompted review
I placed an order in NOVEMBER and still have not recieved it!!!
Do NOT order anything from this company. They will take your hard earned money and send you NOTHING in return. I want my money back!!!!!
January 16, 2017
Unprompted review
Reply from Twinkledeals
Dear Sheree,
We are sorry to hear you are having issues.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.twinkledeals.com/warranty-and-return.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
Do not buy from Twinkledeals
I tried to purchase not 1 but 2 dresses from this company and I have not received either of them. I have sent numerous emails requesting a full refund or better still the items I wanted to purchase and the best they can do is a 10% of my next purchase. Like I'm going to trust this company again. They try to tell me I gave them the wrong address but when I asked them for proof they couldn't provide any. Scam scam scam
Ticket number E17010900086
January 15, 2017
Unprompted review
Reply from Twinkledeals
Dear Diane,
Thank you for raising this issue.
We shipped the order out according to the address in customer's order.
Please check the address in your account and your delivery address.
Please reply to our message via the ticket system, we have contacted you with details.
We look forward to your reply,
Twinkledeals Team
Total scam £160 + £23 tax zero satisfaction , all the cloths are not tailord correctly wrong sizes unrealistic advertising , customer service is a frustating wast of time no 24hr live chat as they adv
Rubbish ripp off scam disgusting poor false
TTM1612272208129468
TTM1612272208129468
January 13, 2017
Unprompted review
Reply from Twinkledeals
Dear Michae,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
Twinkledeals is not responsible for any duties or tax that may be imposed on goods once they reach their destination country.
Please see here for our policy details: http://www.twinkledeals.com/shopping-faq#29.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
Twinkledeals Team
I vestiti sono immondizia! Più di un mese prima che arrivino
I vestiti sono immondizia
The clothes are trush
Las ropas son basura
die Kleider sind Junk
衣服是垃圾
服はジャンクです
January 10, 2017
Unprompted review
Reply from Twinkledeals
Dear Ester,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Twinkledeals Team
Scam Site. Beware!!!!!!
This is a scam company!!! If you order multiple items you might only get one. A while back i ordered 2 bathingsuits and they sent me an email saying they got shipped . I only received one and when i made a complaint they gave me an automatic runaround/In addition the second tracking number they gave me to one of the bathingvsuits was FAKE!!!!
I had totally forgotten about the name of this company so i foolishly 1 year later purchased 3 little tiny cheap nightlights and a mermaid blanket. and once again the two cheap items arrive but NO MERMAID BLANKETS. !!!
This is a scam !!! you will loose your money.
January 8, 2017
Unprompted review
Reply from Twinkledeals
Dear Amanda,
Thank you for taking the time to write a review.
Please note that your order has been shipped separately. Once we have shipped the item out, we will send you the parcel information. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Twinkledeals Team
VERY UPSET !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WISH I CAN GIVE YOU GUYS NO STARS ! I HAVE NOT GOTTEN MY PACKAGE I WANT MY MONEY BACK ASAP !!!!!!!!!!! THERE IS NOT CONTACT NUMBER TO SPEAK TO A LIVE PERSON !!!!!!!!!!!!!
January 6, 2017
Unprompted review
Reply from Twinkledeals
Dear JoAnn,
We apologize for the issues you have encountered with your order.
We have contacted you about your parcel information in 24 hours.
You parcel has been shipped out on December 30th, 2016, we have provided you the latest parcel status.
Please kindly login to your account and reply to us there.
Twinkledeals Team
Order not arrived after 6 weeks!
I ordered many products in November and only received a few of them. I also had to pay customs duty to DHL. All of the products were ordered for Christmas presents and so I had to buy more things as the Twinkledeals things did not arrive. Very disappointed and will not use this company again.
January 5, 2017
Unprompted review
Reply from Twinkledeals
Dear Jo,
Thank you for taking the time to write a review.
We have tracked that your latest parcel has delivered on January 6th, 2017.
We have sent you a message via our Support Center. Please check it and reply to us.
We look forward to hearing from you.
Twinkledeals Team
Don't waste your money!
Paid for DHL expedited shipping and order still hasn't arrived after 2.5 weeks! Website says 3-7 days and now says it was shipped via another independent carrier and not DHL. Lesson learned. Never again will I order cheap Chinese crap.
January 3, 2017
Unprompted review
Reply from Twinkledeals
Dear Michelle,
Thank you for your review.
The shipping method depend on the destination and shipping cost. Please rest assured that your parcel was shipped out with expedited shipping.
We have messaged you with the parcel status. Please kindly login to your account and reply to us there.
Many thanks,
Twinkledeals Team
Never again!
I've ordered from here before and everything was fine, the product came early, and I wasn't disappointed.
However...
I ordered in November the same product as last time, but this time my order still hasn't arrived and its now January! I've contacted CS to only receive a generic, automated message, no tracking number, no apology, no offer for a refund! Extremely angry and frustrated!
DO NOT ORDER FROM THIS COMPANY!!
January 2, 2017
Unprompted review
Reply from Twinkledeals
Dear Chloë,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. This delivery service usually takes between 7-25 business days. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
After this, please contact us via our Support Center and we will see what can be done to assist you.
Many thanks,
Twinkledeals Team
Terribly disappointed - customer service inaccessible
Ordered 3 on 12/2, received only one. No tracking info provided, which does NOT instill confidence or trust. I could be patient if I could track this. Customer service contact page keeps crashing so CS is completely inaccessible (and there's no direct contact anyway - you'd have to wait 24hrs for a response anyway, IF you can ever get the page to respond in the first place). AVOID.
December 30, 2016
Unprompted review
Reply from Twinkledeals
Dear Sharon,
We apologize for the issues you have encountered with your order.
Please rest assured that yout parcel is on its way for delivery, you could track the latest parcel status via http://webtrack.dhlglobalmail.com/.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Looking forward to hearing from you.
Twinkledeals Team
Do not buy from this CHINESE company
Before buying anything from this company please be aware you are dealing with a Chinese company;
1. The sizes are mis-leading XL is probably closer to UK small.
2. When seeking a refund or return they say they encourage buyers to check sizing on each product before buying ( this is not clear) and in my opinion requires you to visit a professional tailor to be measured correctly.
3. Any returns for any reason have to be sent to China at your cost even though they have a distribution centre in England. My goods valued £95 and would cost £120 to return.
4. If you do not want to return you are allowed to keep the goods and get credit against further purchases of 20%. There is no cash refund of any sort.
In the modern digital age this company is deliberately profiteering at the expense of its customers, taking money and then not helping them. Get anything wrong and you are stuck. It's your fault so tough!
I was an idiot not to read the reviews before I bought and am now £100 out of pocket. The local charity shop will be getting a late Christmas gift from a hard done consumer.
This company will do its usual thing and post a response to this review making it out to be my fault and referring me to the product page or the returns/warranty page. I will wait for their contemptuous response with frustration.
December 30, 2016
Unprompted review
Reply from Twinkledeals
Dear Kevin,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team
Order never shipped…
I ordered a mermaid blanket on the 8th December which was never collected by their courier although Twinkledeals customer service insisted repeatedly that my item was on its way. The status of my order was never updated on their shipping partner's website. Dealing with their CS team directly didn't change anything so I raised a dispute through Paypal and I have been promised a full refund. They replied fairly promptly but only to tell me to keep waiting and only when I asked to cancel my order did they offer to check with the shipping company. I wouldn't use them again.
December 29, 2016
Unprompted review
Reply from Twinkledeals
Dear Fiona,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: https://www.colisprive.fr/.
We have sent you the latest parcel status via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Twinkledeals Team
Very bad
I ordered a dress 11/09/2016. It's 12/29/2016 and still I have not received the order...
December 29, 2016
Unprompted review
Reply from Twinkledeals
Dear Paulina,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, we shipped your order out on November 11th, 2016 , and this delivery service usually takes between 7-25 business days. We kindly ask that you wait a little longer to receive your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
After this, please contact us via our Support Center and we will see what can be done to assist you.
Many thanks,
Twinkledeals Team
Promises were not delievered
I ordered from the website because the delivery date was before Christmas. This delivery date was false and trying to find the shipment was difficult as well. Two days after the holiday and it's finally in Alabama. ( I'm in Virginia) I hope the products I ordered will not have to be returned. Most likely I will not receive my money back and there will be no customer service to take my complaint. Beware to all that buys from this site.
December 28, 2016
Unprompted review
Reply from Twinkledeals
Dear Matt,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. Your parcel is in the estimated date.
To track a parcel please visit here: http://www.myib.com/tracking/.
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Twinkledeals Team
Terrible experience
DO NOT ORDER FROM THIS COMPANY. My item was not shipped and received before Christmas as their website indicates. I tried to find a phone number to call this company and their web site is a scam. Face Book also indicates NOT to trust this company. Many customers are not receiving their merchandise and have paid full price.
I AM ENSURING THAT I SPREAD THE WORD NOT TO ORDER FROM THIS COMPANY TO MY 1000 FACEBOOK FRIENDS AND FAMLY.
December 27, 2016
Unprompted review
Reply from Twinkledeals
Dear Mara,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, we shipped your order out on December 22, 2016, and this delivery service usually takes between 7-25 business days. We kindly ask that you wait a little longer to receive your order.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Twinkledeals Team
Perfect!
Regarding my review i just have to tell, that the delivery was perfect, the clothes fit me in perfection, even better than in the photos.
The only critic that I have is that, I have to wait around 21 business days to receive my package, I think that Twinkledeals can improve this a little bit better.
The rest is completely fine.
I will recommend to my friends and family.
December 26, 2016
Unprompted review
Did not receive Christmas sweaters
Very disappointed in my experience with twinkledeals. I ordered Christmas sweaters and they never arrived. Now I am out almost 100 dollars and would like a complete refund. I emailed the company and got no response. Do not order from here!
December 25, 2016
Unprompted review
Reply from Twinkledeals
Dear Marge,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page. This time depends on our stock availability. In cases where the stock availability changes we will contact the customer within 24 hours with more information regarding their order.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
Unethical, Dishonest and Hopeless
Hopeless, unethical company with a 30 day returns policy steered towards you getting no refund because of Chinese customs clearance taking weeks and weeks. STAY AWAY.
Clothes are only big enough to fit an Action Man
Quality...HA!!
December 25, 2016
Unprompted review
Reply from Twinkledeals
Dear Ron,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team
bad experience
le tissus est celui des déguisements qu'on loue pour les soirée, les coutures sont par endroit faites a coté de là ou elle devrait être.
L'épaisseur du tissu est dérisoire, la coupe n'est pas non plus celle de la commande....
attention en plus pour voir que vous vous êtes fait avoir... il faut payer des frais de douanes !!!
le SAV m'as intégralement remboursé sans exigé le retour du coli.
j'ai en revanche perdu les frais de douanes.
**************************
The fabric is that of the disguises that are rented for the evening, the seams are by place made next to where it should be.
The thickness of the fabric is derisory, the cut is also not the control ....
More attention to see that you were abused ... it is necessary to pay customs fees !!!
The SAV reimbursed me completely without requiring the return of the package.
I lost the customs fees.
December 23, 2016
Unprompted review
Reply from Twinkledeals
Dear Fabrice,
We are sorry that we could not meet your expectations.
We do provide very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
Twinkledeals Team
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