Tyl by NatWest  Reviews 

great communication, good listening skill

lying and awful company
didnt pay me, apparently showed on their system as paid after 4 days of investigating and receiving an email from investigations saying its sorted i will be paid, to then be told this is all actually a lie!
do not use this company!

All proceeds was very very helpful, I have been given all information, explain everything clearly what I should understand about new product Till. Many many thanks for trying to contact me few times by Kashif.

Kash Saeed, was excellent. Really happy to have chosen Natwest and Tyl. Cant wait to start using.

Shakil was so very helpful and made what I thought was going to be a nightmare so easy !! Explained everything clearly and thoroughly and all set up within 48 hours of speaking to him initially so very happy.

Won’t settle money they are holding on my account since October, don’t reply to emails and don’t fulfil what they say they are going to do.

It's really unusual to receive great customer service from an extremely good communicator. I dealt with Ethan Taylor and he ticked every box. Finished the call fully informed and every step of the process communicated

The process getting setup on Tyl was simple enough and Aliza was very helpful during the call. She was able to answer the questions I had.

Great service by Umar talking me through how Tyl works, charges etc. Very patient! Now set up - have not yet used it for taking payments so hoping that is as straightforward

I have just set up the tyl system with some great help from Raj it was all fairly straightforward and we are up and running quickly.

"Kashif was absolutely fantastic! Helped me set up a pay by link account with ease and explained everything clearly. Super polite and knowledgeable - made the whole process stress-free. Highly recommend! 😊"

Shakil was great & talked me through everything that I needed to do. Simple process & clearly explained.
there was only a slight hitch with getting the documents 'virtually' signed ... but I think that was probably my computer (or operator error on my part!!lol) All sorted very quickly & I am looking forward to using the Pay-by-link feature. Thank you Shakil

Great service over the phone today from a lovely chap called umar ashraf
Very informative and patient while I had some computer issues.

Regards Chris

Was a very slick call, very informative, and a very quick way of onboarding me to the new service thank you.

I spoke to Suki to setup up Tyle, he was incredibly helpful, understanding and provided simple yet robust solution as per our requirement.

It was absolute pleasure dealing with Suki. All the best.

Regards
Shaikh

Excellent support and clear guidance
I had a great conversation with Umar Ashraf, who helped me set up the Tyl by NatWest payment link service so I can easily send secure credit-card payment links to my clients.
Umar explained everything clearly, answered all my questions, and made the whole process straightforward and stress-free. His knowledge, patience, and practical advice made a real difference, especially when navigating payment solutions for a growing business.
Very helpful, professional, and a pleasure to deal with. — Thank you, Umar.

Umar was very helpful. Assisted with application as needed. Straight forward and to the point. What I needed.

They made contact when they said they would.
And was very helpful on setting up.

Kash Saeed was very knowledgeable and helpful as he explained the product and guided me through the set up process. Thank you Kash! :)

Awful company!
I did an application with Jahangir, gave him all my business details and requirements, he completely ignored what I had told him and all the details provided and created his own application for my business. My reader arrived, the features i had clearly requested which are also clearly stated in our email chain have been ignored. I have spoken to Natwest to get this sorted and they have adviced as this was no on the application this could not then be added to the account.
This company is a complete waist of time and would highly recommend not using them as they do not listen, they do what they want and then have the worst customer service support possible!
DO NOT USE THIS COMPANY