Tyl by NatWest  Reviews 

Awful company!
I did an application with Jahangir, gave him all my business details and requirements, he completely ignored what I had told him and all the details provided and created his own application for my business. My reader arrived, the features i had clearly requested which are also clearly stated in our email chain have been ignored. I have spoken to Natwest to get this sorted and they have adviced as this was no on the application this could not then be added to the account.
This company is a complete waist of time and would highly recommend not using them as they do not listen, they do what they want and then have the worst customer service support possible!
DO NOT USE THIS COMPANY

Just had a great conversation with Shakil regarding payment links and other things to move my business forward. I was always the " If it `aint broke, don`t fix it" mentality but now I don`t fell such a dinosaur with the help and advice from Shakil. Very helpful, pleasant guy with great knowledge. Many thanks.

Tyl!! Rubbish service from this company. Their prices are sky high even though it’s with the bank I’m banking with and have been for several years. They forced me to pay an auto renewal and also forcing me to pay £80 extra for early termination process. I have notified them many times and have not used the device or service at all. Anyone wanting to go with this company will just be robbed of their money to be honest. Worst experience ever! So many easier devices and easier terms and conditions with other brands out there.

Customers should be aware that contracts automatically renew every year, limiting the ability to leave without penalty. Moreover, when mobile units become obsolete due to the shutdown of 2G and 3G networks, replacement is withheld unless a new contract is signed, even though the obsolescence is caused by the provider’s own technology. This practice is restrictive, unfair, and places customers in an unreasonable position.
Customer retention should be because of good service not because of binding contracts come on NATWEST you can do better.
** Update, more details requested from tyl following this review, this was supplied, to date no further response or follow up from tyl, so notice has been given and now saving money with Dojo.

Speaking to Umar to see if we could use Tyl for our business. Advice and guidance was clear and set up seemed to go smoothly, thank you. The next stage will be to see how this now works for our business.

Excellent service and clear guidance from Kashif Saeed. He made the process simple and helped me make an informed decision with confidence. Highly appreciated, and I would definitely recommend his services

One of the worst companies I’ve ever done business with. Overcharge. Auto renew contracts unethically. Customer service and complaints team have 0 empathy and no interest supporting or retaining customers. Genuinely shocked that a Natwest backed business could be so bad.

Umar was great. Very patient and funny. Finances take me a while to understand so felt reassured

Kash has been efficient and on time with all communications. He was very helpful in assessing just how much money we could save by switching to Tyl and has made the application very easy and straight forward.

Kash was really helpful. He explained everything really clearly and provided a friendly, personal experience. Very happy

Fantastic. Easy process. RAJ has been really helpful. Thank you, I look forward to receiving the machine and start taking payment.

Recently guided through setting up a new account by Raj who explained every step so clearly it was a doddle! Had us up and running with card payments in no time. Thanks Raj!

Kashif Saeed made the process very easy and straightforward. He was patient and understanding.

Kash made the whole application very quick and simple. from start to finish everything was taken care of within 20 minutes.

Excellent service from the first contact with Verity Gibson. Verity researched our current provider and was able to save us £1,000's a year in the fees we were paying.

Nobody replied to my application. I ended up phoning to be told they weren't interested due to the size of the business. <£10k through the card. Yet the website stated less than 10k phone the number. Complete waste of my time. Just state on the website you aren't interested in smaller businesses.

A big thanks to Raj he helped me all the way through my application step-by-step instructions thank you so much 😊

A BIG thank you to Kash Saeed, he made the process of obtaining a Tyl machine for the school quick and easy. It is all up and running in time for the school's Christmas Fare.

Kash Saeed was able to deal with our initial request in a timely and efficient manner. We spoke at a mutually agreeable time and all email correspondence was clear and easy to follow. Unfortunately we were unable to complete the process due to restrictions set in place by the NatWest, something that we felt Kash should have known about and would have saved us a lot of time.

Umar Ashraf stuck with it over several days with challenging technical issues to get me signed up successfully.
Always called back on time as arranged and got things sorted. Thanks.