Typeform is good for response collection and has a nice design. But it's just a nightmare for analyzing survey data. They broke all the summaries and reports — different tabs show different number... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The paid version is fantastic. We had it at work and I used it all the time. So when I moved on from my job, I thought I'd set up a free account so I can send some date options to friends for a reun... See more
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It works well but it is expensive
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Company details
- #330 of 337 best companies in Software Company
- #60 of 60 best companies in Computer Accessories Store
Written by the company
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.
Contact info
Bac de Roda 163, 08018, Barcelona, Spain
- typeform.com
2.2
Poor
724 reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's a con
It's a con. They promote the surveys as free and let you create and send. Then a few days afterwards they email you to say you are almost at the 10 max responses limit and if you want to collect more responses than 10 you need to pay a subscription (which I seem to recall was c.£30). This was simply a survey I had sent to my son's class - I was only expecting c.15 responses but I didn't want to look like a moron and have to backtrack with parents to pull the survey. So I paid (and have just cancelled so hopefully I won't be charged again).
It's highly misleading and in my opinion a total con. They are based overseas so you can't easily get in touch with anyone to complain.
May 23, 2023
Unprompted review
Reply from Typeform
Hi Rachael,
Thanks for your review and sorry to hear about the trouble you had with your survey and response limit.
One of our product offerings is our Free plan, but naturally this does have it's limitations compared to paid plans, with the main one being the monthly response limit of 10. If your survey requires more responses than this, like in your case, you would need to upgrade to a paid plan.
I can understand it's frustrating if you already created and sent out your form and weren't aware of the details of your plan, but would like to emphasise that we do make this as clear as possible. For example, this information on the limitations of the Free plan is publicly available in our Help Center and also visible within your account at any time. On top of this we also notify typeform creators via email on the progress of their response limit once they reach certain levels as you mentioned. In any case, I will raise your feedback internally in case there's any way we can this even more visible to prevent misunderstandings like this in the future. If you're willing to share any more feedback on how it could have been more visible for you, please do let us know!
Regarding contacting support, please note that you can reach out anytime through here and our awesome team will be happy to help - https://www.typeform.com/help/contact/.
We really hope you'll give Typeform another chance in the future.
All the best,
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Ridiculous pricing
Made a poll on short notice. It accepted 10 responses and then locked out. Was in a mad rush organising an event so paid for an upgrade to get more responses to the next plan level without reading the cost. 500 Euros. Unreal pricing, dodgy business practice. Never using again and advise everyone to stay away.
May 17, 2023
Unprompted review
Reply from Typeform
Hi Fau,
Thanks for your review!
Once you hit your response limit of the Free plan, you can upgrade to gain access to more responses. However we do offer both lower priced and/or monthly options available instead of a 500 EUR plan. In case you missed it, when selecting your plan and upgrading there is a toggle to select yearly or monthly billing that must have been set to yearly.
In any case, if the plan you chose wasn't the best suited option for you or you upgraded to the wrong plan in a rush, as you mentioned, we'll be happy to change your plan for you. If you'd like us to help with this please reach out to support and our awesome team will get you on the right plan for your needs.
We hope to hear from you soon.
All the best,
The worst website ever.
The worst website ever.
Firstly the frankly racist creation demonstration videos they have on their website. Secondly the fact nothing works, I cant use it on mobile, use another company instead, save yourselves!!!
May 4, 2023
Unprompted review
Reply from Typeform
Hi Laura,
Thanks for your review.
Our sincere apologies if any of our instructional videos or content caused any offence. Please rest assured this would never be our intention. I would love to understand this further and raise your feedback internally, but from your the information in your message I don't know which videos in particular you're referring to. That being said, thank you for now sharing your contact details via Trustpilot! I will reach out directly in case you are willing to share some more information on this.
Regarding your other comments, similarly I'm sorry to hear you ran into issues while using Typeform but it's difficult to comment much without knowing specifically where you faced the trouble. Regarding using Typeform on mobile, please note that it is possible to create forms on your mobile device, however this is still in development, and some of our features are not mobile-ready yet. You can find more information on this and system requirements for using on mobile here - https://www.typeform.com/help/a/create-typeforms-on-mobile-360057243192/.
Without a doubt this is a scam
Without a doubt this is a scam. We cancelled our subscription 10 months ago and are still being charged monthly for it. Do NOT give them any of your card details at all.
March 23, 2023
Unprompted review
Reply from Typeform
Hi there,
Thanks for your review. We're sorry to hear this!
Typform users on paid subscriptions are able to cancel their plan any time through their plan and Billing section, which will set the downgrade for the end of the current billing period at the time. It's possible and quite often the case that the cancellation steps weren't completed fully in your account, which lead to the plan continuing as active. In these cases, the subscription will have continued as active automatically until now/when it's finally cancelled. We're unable to review this in detail from the information available from your review, but we'd love to take a closer look once we can locate your account, and find a solution together :) So we can do this, please reach out to our awesome Support team here - https://www.typeform.com/help/contact/
We'll look forward to hearing from you!
Good idea but "trap" subscription
Good idea but "trap" subscription. Would not recommend.
March 20, 2023
Unprompted review
Reply from Typeform
Hi Hannes,
Thanks for your feedback, and sorry to hear that! We definitely don't want anyone to feel "trapped" into their subscription- which is why you are able to opt-out at any time in your plan and billing section of your account settings. Here is our help center article that goes over exactly how to do this: https://www.typeform.com/help/a/cancel-your-typeform-account-360060804271/
I did locate your account and saw that you went through the process, but the cancellation was done after your recent automatic renewal! No problem though- we've taken care of this for you now. :)
If you continue to have trouble, our awesome support team is happy to assist! We can be contacted anytime through our contact page here: https://www.typeform.com/help/contact/ or you can reply back to the recent email you've received.
Take care!
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The Typeform free plan is a scam
So disappointed with using Typeform!
I didn't notice anywhere that the free plan only allows 10 responses. Then sent a questionnaire related to a charitable organisation. Had no choice other than to pay the upgrade fee.
Foolishly I didn't make a note to cancel the subscription so got another bill a month later. The cancelation (which happened on the first day of the next month) also didn't cancel the month ahead.
March 13, 2023
Unprompted review
Reply from Typeform
Hi Mark,
Thanks for your review.
We're sorry to hear you weren't aware of the response limit on the Free plan before dedicating time to creating and sharing your form. We appreciate this isn't ideal to find out afterwards. That being said, you can find all details of each of our plans, including the Free plan publicly available in our Help Center anytime. You'll also find a response limit counter/bar through your Plan and Billing section that will show the limit of the plan you're currently on and the amount you've used/amount remaining each month at the time. We are very transparent regarding the details of our offerings but do empathise if you didn't find this information on this occasion.
Regarding the cancellation; if you did not arrange the downgrade of your plan before the renewal, the automatic renewal will naturally go ahead. Cancelling after this will instead arrange the downgrade for the end of your current pre-paid billing period. In this case, we'd love it if you could reach out to the support team so we can see if there's any way we can help!
All the best,
unauthorized auto-renewed
They unauthorized auto-renewed . No way to contact them directly. DO NOT deal with this company as once they get your card they'll just keep billing and you can't get them to stop.
Update - they responded but there is still no direct email contact and their response was unclear and continues to support their deceptive autorenew process - do not deal with these people.
February 9, 2023
Unprompted review
Reply from Typeform
Hi James,
I'm sorry to hear about the unexpected renewal. All our plans work as subscriptions and, as such, they renew automatically at the end of each billing period. You can prevent the auto-renewal by cancelling the subscription from the Plan&Billing section of your account.
You can contact our Support team through this form: https://www.typeform.com/help/contact. If you're on a Business plan, you can also contact us directly through the live chat, you can access it from the menu that opens on the right side of the screen. We'll be happy to help you.
No customer support! - at all
I tried to reach you regarding a payment issue, but I can't find a working contact form or anything to contact you all over your website!
I had to cancel my account, and I will never recommend your service again.
February 2, 2023
Unprompted review
Reply from Typeform
Hi Yusuf!
I'm sorry that you had issues with the payment. You can contact our Support team through this form, we'll be happy to help: https://www.typeform.com/help/contact/
Changing my 2 star review to a 1 star…
Changing my 2 star review to a 1 star review.
They literally hide your data behind a payment wall once you have gathered it... If you intend to use the product on a one-off or semi regular basis, once your account is no longer on a plan (as I paused after 1 month until I needed again) they don't let you have access to your data. You can only get YOUR data when you pay them...even if it's already collect, even if it's already on a survey has old and completed 👌
Honestly, listen to these reviews. This company is complete garbage.
January 29, 2023
Unprompted review
Reply from Typeform
Hi Jamie,
Apologies for the experience that you have had on our platform. Transparency is important to us so the details of each plan along with data access can be found in several places on our website and your account.
While your frustration is understandable, we are not locking you out form your data and you do not need to pay to download it. You have access to the last ten responses collected, and the remainder of your responses are available after a 14-day period. This information is visible and agreed to when you go through the cancellation process.
I hope that this clears everything up.
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Bad user experience
I enjoy using the platform. When you do a multi-language questionnaire, the system doesn't warn you that you are changing the already published questionnaire, which has answers. It is so easy to make a mistake, and it is so easy for developers to warn users, "attention, you are about to edit a published questionnaire" it is a basic thing to do. Very disappointed. I lost the entire survey. Yes, the mistake is mine, but the system should inform users about the consequences of their actions.
January 9, 2023
Unprompted review
Reply from Typeform
Hi Sacha,
Thank you for taking the time to leave us a review and apologies for the experience that you had.
One of the features of Typeform is to allow you to make changes to the form without having those changes affect the published version, until your click on the Publish button. As long as the Publish button is not selected, the changes that were made would not show up on the live form.
If you were to make changes to specific questions, that have had answers recorded to them, there should be a message letting you know making the specific change could affect the data that you have already collected on the form. It sounds like this message may not have come up. We would like to take the chance to investigate this for you. Please reach out to us at https://www.typeform.com/help/contact/ so we can investigate.
I hope this helps!
Avoid at all cost. Expensive and dodgy.
Enjoyed using the software even though it has its limitations. But the most annoying part is their strategy to not even allow me to download the results that I have paid for. I used the platform for 2 months and didn't download the result immediately. When I went to download my results, they wouldn't even allow me to download them immediately. They put a 14-day hold for me to download the data that I paid them to collect. What a shady strategy. Also, other parts of the platform had a very poor restrictive experience. Overall hated it and will not use them again.
January 10, 2023
Unprompted review
Reply from Typeform
Hi Syed,
Apologies for the experience that you have had on our platform. Transparency is important to us so the details of each plan along with data access can be found in several places on our website and your account.
While your frustration is understandable, we are not locking you out — you have access to the last ten responses collected, and the remainder of your responses are available after a 14-day period. This information is visible and agreed to when you go through the cancellation process.
Also, we would like to hear more about the restrictive experience that you have had with our platform and pass your concerns on to the relevant teams. Please reach out to us at https://www.typeform.com/help/contact/ so we can learn more about this.
Bad product, bad company.
Definitely one of the worst form interfaces on the market. Consistently annoying to use. Whenever I go to fill out a form and see they use this, I usually just don't fill it out, and it lowers my expectations of the company, which they're probably too cheap to get a real form interface.
They even make their legal info unnecessarily harder to see by using the form on their legal pages for some reason. Of course I managed to look through their maze of a legal directory, there's red flags and other stuff in the legal agreement that's would put off a lot of people. On top of that, they have bad business practices, so I don't see what their appeal is. I assume it's since their target demographic are morons.
January 6, 2023
Unprompted review
Reply from Typeform
Hi there,
Thank you for your feedback and apologies for your experience with our platform. Transparency is important to us and this is why we make our Terms of Service and related information accessible to our customers before signing up and after the signup process for easy review. Also, Typeform is GDPR compliant and follows the rules and regulations set forth by GDPR.
Furthermore, we would like to have a chance to review and address any of your concerns regarding our practices and platform. Please reach out to us at https://www.typeform.com/help/contact/ so we can work further with you on this.
Thank you and take care!
Misleading information
Hi, your platform was advertised as free, so I created a form and sent it out to me 34,000 email subscriber list. It's a good thing I double-checked it because I realised the form closed after 10 responses, but we already got many customers complaining that the form did not work for them.
I'm okay with paying for a form if you explicitly state that it is limited to 10 responses, but I had to find out after sending a mass email to thousands of people causing a big headache for customer service. I paid for the monthly plan just to get it working again. But I missed out on potentially hundreds of responses. Please post this dislcaimer on your forms and in your advertising.
Right now, I'm pretty angry about this. I probably won't ever use Typeform again if you don't refund me. If not, I'll just ask the bank for a chargeback saying that you falsely advertised your service.
December 7, 2022
Unprompted review
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False advertising of FREE platform to…
False advertising of FREE platform to then having to buy into the program to get my results is not a good idea. Then, on top of that I paid, utilized the platform and downloaded the results to have them not work, Typeform not respond to my need of help and there's zero evidence of the results from the surveys!!!!!
November 11, 2022
Unprompted review
Design is lacking! You can't change the text font or…
You can't change the text font or colour for individual slides. These are the most basic fundamental elements of design. Themes apply to every slide on the Typeform making it impossible to change it up per section. Images cannot be moved freely and must be put in static locations and you cannot have more than one image on each stage. Terrible UX.
November 21, 2022
Unprompted review
Reply from Typeform
Hi Rob!
Thanks so much for the feedback and taking the time out to share this with us!
We always strive to improve the product as well as customer experience, and one of the ways we do that is through customer feedback like this! :) In the meantime, I am happy to forward these feature requests to our Product team to consider for future releases.
If you ever need assistance or have questions, you can reach out to us here: https://www.typeform.com/help/contact/ and we will be happy to help!
Thanks again and take care!
Typeform is dodgy and unethical
Typeform renewed our annual contract with no advance notice and increased the price by nearly 50%. If you try to cancel, they do not give you a refund and only say that the new plan is effective a year later. When you try to contact customer service, even if you have a plan that has a live chat, you only "speak" to a bot. If you try to contact them further, the "Leave a message" feature doesn't work.
These practices are unethical and possibly illegal.
They used to be an interesting and reliable company. Now they are dodgy.
October 4, 2022
Unprompted review
Reply from Typeform
Hi there, and thanks for the feedback!
Typeform is a subscription service, so like most subscription services our plans renew automatically unless you change or set your plan to cancel. If you are unsure of how to cancel, we have guides for that and many other processes in our Help Center (https://www.typeform.com/help/), or you are more than welcome to reach out to us.
To clarify, here at Typeform, we believe in meaningful conversations so our entire Support team - email, chat, or otherwise - is comprised of real people, not bots. For anyone who may need to get in touch with us, you may submit a ticket to us here: https://www.typeform.com/help/contact/
Hope this helps, and we look forward to hearing from you!
Value for money is really bad
The prices are really high for the features that they offer. We really don't mind paying for a good product, but even on their most expensive plan, basic features are not available.
E.g. changing the position of the widget, or having a pop up only open once for each customer - not on every page he opens.
The customer support is very nice and helpful, but I would still not recommend the plattform.
September 19, 2022
Unprompted review
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DO NOT USE TYPEFORM
DO NOT USE TYPEFORM! They are crooks. They have just taken £300 from my account with NO PRIOR NOTIFICATION!!! I'm incredibly angry. AVOID AT ALL COSTS
September 11, 2022
Unprompted review
Reply from Typeform
Hi Chris, and thanks for your review!
We at Typeform understand the length of everyone’s service use needs vary, so we provide a step by step cancellation guide so that like most subscription services, you can cancel the plan before renewal when you no longer have a need for it.
If you need assistance or have questions, you can reach out to us here: https://www.typeform.com/help/contact/ and we will be happy to help!
Thanks again, and we look forward to hearing from you!
i love this product
i love this product. it's intuitive, well designed and gives great insights. also integrates with many products.
August 25, 2022
Unprompted review
Reply from Typeform
Hi Anne, and thanks so much for the review!
We designed the platform and make changes with the customer in mind, so I am happy to hear it meets your needs in so many ways! :)
If ever you have questions, need assistance, or simply wish to drop us line, please do not hesitate to reach out to us! https://www.typeform.com/help/contact/
Thanks again, and Happy Typeforming!
very little customizability for things…
very little customizability for things as simple as picture/text postion. Also why does the image quality significantly reduce when I slightly crop an image. Terrible experience trying to make a simple quiz, feels like whoever made this just didn't give a flying f*** about the user experience. This has so much potential and yet it feels like it's locked in a primitive state.
August 23, 2022
Unprompted review
Reply from Typeform
Hi Kacper,
Thanks for your review and time!
At Typeform, we care deeply about the form building experience and that is a big part of our inception, so sorry to hear you feel our priorities fall short of that. We are happy to provide guidance if you are having issue navigating or we also have a plethora of beginner guides you may find useful in our Help Center (https://www.typeform.com/help/). Much of our UI and the features we offer were done so with the customer in mind and due to feedback and recommendations like this, it has evolved over time.
As for the image quality, much of that is dependent on the quality of the source image. My recommendation here would be to ensure you are using high-quality images (PNG tends to be best!), more on images can be found here: https://www.typeform.com/help/a/image-sizes-360029258012/
Hope this helps! Please do not hesitate to reach out to us whenever you have questions or need assistance.
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