Typeform Reviews 724

Reply from Typeform

Aug 18, 2022

Hi CB, and thanks so much for the review!

As a platform that specializes in online survey creation, the very nature of the platform is to help you collect the information you need from your audience within reason. The integrity of not only the process by which a survey is created, but the data collected by those that use and create the forms are of upmost importance. At Typeform, we take security and protecting your data seriously, and you can read more about that here:

https://bit.ly/3CgHPzP

In no way does one have to purchase a plan to enjoy our service. We understand that everyone has different needs so we provide a variety of different plans to accommodate those diverse needs, including a free option. More information on what our free plan entails can be found within your account and in our Help Center.

If you need assistance or have questions, you can reach out to us here: https://www.typeform.com/help/contact/ and we will be happy to see how we can help.

Thanks and take care!

Reply from Typeform

Aug 2, 2022

Hello! 

Thanks for taking the time to leave your review.

We value transparency at Typeform so to clarify the details of what each plan entails can be found in several places on our website, including our Help Center and within your account. We do not charge you if you reach the response limit so enrolling in a paid plan can only be initiated by you. The plans as they are now were thoughtfully crafted and based on the feedback we have received from customers over time, and we communicated that the change would take place several times over the course of months before rollout. We encourage you to check your Spam, as we understand sometimes these things can be lost (https://www.typeform.com/help/a/how-to-stop-emails-going-to-your-spam-folder-360029619231/).

If you need assistance or have questions, you can reach out to us here: https://www.typeform.com/help/contact/ and we will be happy to see how we can help.

Thanks and take care!

Reply from Typeform

Jul 26, 2022

Hi Alex,

Thanks for your time and diligence!

Here at Typeform, we take matters regarding Security very seriously and an investigation takes place, as is the standard practice. To clarify, if there is abuse of any kind, the status of the account holder (e.g. whether it is paid or free) does not sway the process, as customer security is paramount.

Because you did not leave a full name, I am afraid I cannot locate a ticket that matches that description. If you need assistance or have additional questions, you can either reply back to your ticket or directly report the abuse using our form (https://www.typeform.com/help/a/report-abuse-360034113252/). Your concerns are important to us, and we will be happy to field any questions you have.

Hope this clarifies things, and thanks again! We look forward to hearing from you.

Reply from Typeform

Aug 18, 2022

Hi Matias! 

Thanks for taking the time to leave this review, and thanks for using Typeform!

Your issue is a concern to us, and I can assure you we did not give up on the query you broached. I am happy to report that you have received several responses and your support ticket is still open so you will continue to receive updates on that thread.

Hope this helps, and thanks for your patience!

Reply from Typeform

Aug 18, 2022

Hi Vlad!

Thanks for the review!

We do not encounter service interruptions often, though if ever they occur they are reported immediately and can be found here: https://status.typeform.com/ Oftentimes, what appears to be an issue can be something as simple as a need for you to refresh or update your browser. If ever you need assistance or have questions, we are always happy to help! You can reach out to us here: https://www.typeform.com/help/contact/

Thanks and take care!

Reply from Typeform

Aug 18, 2022

Hello Matthew,

We appreciate the review, and thanks for taking the time to write!

We understand the length of everyone’s service use needs vary, so we provide a step by step cancellation guide so you can cancel the plan before renewal when you no longer have a need for it. To clarify, you were only charged because you had not cancelled your plan. It appears you were issued a same-day refund in the referenced email, however if you have any followup questions, we are happy to help.

Thank you for taking the time to share this feedback, as we always strive to improve the product as well as customer experience.

Reply from Typeform

Jul 21, 2022

Hi Savas, and thanks for your review.

While it appears your concern has since been addressed, again I am happy to report that once cancelled, the account does not revert back from its cancelled state. We offer a cancellation guide, found in our Help Center (https://www.typeform.com/help/). If you are on our Business plan, you can also receive help from real people in real-time via our live chat option, and even if you are not on that particular plan, you can submit a ticket, all of which receive responses from real people as we believe in meaningful conversations :)

Hope this clarifies things, and please do not be shy to reach out to us whenever you have questions or need assistance. Thanks again!

Reply from Typeform

Jul 21, 2022

Hello Doryan,

Thanks for your review!

To clarify, this was not a rushed decision and the changes to the plans were carefully crafted and based on customer feedback and requests over time. We did issue several emails to customers notifying the upcoming migrations over a period of time, however I do understand the shock! In the future, the details of what each plan entails can also be found in several places on our website, including the pricing page, within your account, and our Help Center, just to name a few.

While it appears we were able to help you here, if ever you need to follow up or have additional questions or concerns, please do not hesitate to reach out to our team via our Help Center (www.typeform.com/help/contact), and we will be happy to see how we can help.

Hope this helps! Thanks and take care!

Reply from Typeform

Jul 21, 2022

Hello Amity,

Sorry to hear that, and thanks for your time.

Here at Typeform, we value transparency, so we offer a cancellation guide, found in our Help Center (https://www.typeform.com/help/). I am happy to report that once cancelled, the account does not revert back from its cancelled state, so we are more than happy to assist and look into this for you, though from what I can see, the issue broached was resolved.

Your concerns are important to us, so whenever you have a question or issue regarding your account in any capacity, you are more than welcome to reach out to us as you did then by contacting our team via our Help Center (www.typeform.com/help/contact), selecting the category type to reduce the wait, and we are always happy to help.

Thanks again, and best wishes!

Reply from Typeform

Apr 27, 2022

Hello Liandong,

Thanks for taking the time to leave this review!

Your issue is a concern to us, and I have pulled up up your support ticket emails. I am happy to report in both instances a reply was sent providing assistance, and you have been sent information via the email associated with your account. If there is anything more we can do, please do not hesitate to let us know in the email thread!

Hope this helps, and thanks again!

Reply from Typeform

Mar 30, 2022

Hello,

Thanks for your review, and sorry to hear that.

We value transparency here at Typeform, so to clarify the details of what each plan entails can be found in several places on our website, including the pricing page, within your account, and our Help Center, just to name a few. We do not charge you if you reach the response limit so enrolling in a paid plan can only be initiated by you as needed. The plans and features available therein were thoughtfully crafted and based on customer feedback and requests.

Because you did not leave a name, I am afraid I cannot locate a ticket that matches that description. If you need assistance or have additional questions, you can reach out to our team via our Help Center (www.typeform.com/help/contact), and we will be happy to see how we can help. If you prefer, you can put RE: Trustpilot Review in the subject line, and I can search for it and reply back to you.

Hope this helps! Thanks and take care!

Reply from Typeform

Mar 9, 2022

Hello Georgina,

Thanks for your review and sorry to hear about this.

Here at Typeform, we value transparency so to clarify the details of what each plan entails can be found in several places on our website, including the pricing page and within your account. We do not charge you if you reach the response limit so enrolling in a paid plan can only be initiated by you. The plans as they are now were thoughtfully crafted and based on the feedback we have received from customers over time.

If you need assistance or have questions, you can reach out to our team via our Help Center (www.typeform.com/help/contact), and we will be happy to see how we can help.

Thanks and take care!

Reply from Typeform

Feb 9, 2022

Hello Klaus,

Thanks for your review and sorry to hear about this.

We appreciate you for staying with us for 3 years and understand the surprise. Thank you for taking the time to share this feedback, as we always strive to improve the product as well as customer experience. We recently emailed you regarding this, and we will followup with you again shortly to ensure that message was received.

Thanks!

Reply from Typeform

Dec 6, 2021

Hi there Sam,
We're really sorry to hear of the inconvenience caused.

This sounds like it was due to our recent update from the old Free plan version to the new. I understand this must have been frustrating if you were not aware, but have to reassure you we did send email communication to give notice of this to all accounts that would be updated in advance.

If you would like to use Typeform again and will need a higher response limit, please let us know and we'll be happy to see if we can help justify the cost of a paid plan, or help in any other way possible. We hope to hear from you again in the future.

All the best,

Reply from Typeform

Dec 6, 2021

Hi Rasmus,

We're sorry to hear about this. Please note that we have the details of all our our plans, including Free publicly available. You can find the 10 response limit of the Free plan mentioned in our Help Center here - https://www.typeform.com/help/a/free-plan-360032972852/. You can also see your response limits any time through your Plan and Billing section in your account. In any case, sorry again for the confusion and we hope you'll give Typeform a try again.

Reply from Typeform

Dec 6, 2021

Hey Chris,
Thanks for your comments.

We pride ourselves on high quality support and fast resolution times, so are sorry to read this. With the Business plan you do have priority support and faster response times but sorry if it took a while in this case.

If you would like to use Typeform again or revisit any of the issues you were having please let us know.

Reply from Typeform

Nov 4, 2021

Hey Ben,
Thanks for your review and sorry to hear this.

These latest plans were selected based on research around our customers' needs. Even though response limits have been reduced and we can understand this may be an inconvenience, we are also making many beneficial changes and other features more accessible, that were previously in higher paid plans. For example, unlimited Logic Jumps and Calculator have been enabled on all plans including Free.

In any case, sorry for any inconvenience caused by reduced response limits if this is what you needed! I have already passed on your feedback to the Pricing team so they are aware of this.

Take care,