Tyre Pros Reviews 556

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely helpful, often going above and beyond. Many people highlight the excellent service, noting its efficiency and speed, and appreciate the fair pricing. However, some people were dissatisfied with the product and customer service. There were instances where customers reported damage to their vehicles, issues with tire pressure, and concerns about the quality of work. A few reviewers also mentioned staff whose conduct was perceived as unsatisfactory, as well as a lack of accountability and poor communication regarding service issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the quick and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quality of parts and the quick... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise exceptional service,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into the Braintree branch today and was greeted by a very enthusiastic apprentice, she helped me to choose some tyres to suit. She was very thorough and helpful as she found a problem that... See more

Rated 5 out of 5 stars

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more

Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt and professional.

Popped in on Friday to Milton Keynes branch with a punctured wheel. Was served politely and professionally by staff who replaced the tyre with 15mins. Very impressed with service. Will use again.

May 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Pirelli P Zeros in zero time at all Strood supplied and fitted…

Tyre Pros Strood supplied and fitted two Pirelli P Zeros on the same day. These aren’t easy to find but they turned it round in just a few hours. They knew what they were doing as my car is very low and awkward to lift. Friendly efficient people who know their stuff. Definitely be back when I need new fronts.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend wit 5 stars

I popped into the Braintree branch today and was greeted by a very enthusiastic apprentice, she helped me to choose some tyres to suit.
She was very thorough and helpful as she found a problem that had been bugging me for ages with the slow leak from all of the tyres.
There were 3 of the censors broken and they had those in stock and even cleaned the corrosion from my discs. Sorted the tracking as well and no rush just taking time to do a proper job.
A great experience all round and as I love an interest free deal spread it over 6 months.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Maidstone garage is excellent

Excellent as always at Tyre Pros in Maidstone. Unfortunately I’ve had three punctures in about 15 months driving the same route every time, and the staff have been great each time I’ve brought the car in. I always feel like my car is in safe hands with these guys!

April 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Andrew and Daniel are a brilliant team!

Andrew and Daniel are a brilliant team!
So impressed with them!
They were extremely helpful fitting 4 new tyres very quickly and efficiently.
They understood with health issues I was
not able to wait too long. I couldn’t leave the car, I had to wait for it. Excellent guys!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Cheltenham branch

Cheltenham branch - I ordered an uncommon pair of tyres at 16:45 Thursday, by 10:45 the following day they were on the car. Comprehensive check of car and tracking adjusted. Outstanding service by by all prevented me from being stranded in Cheltenham on a bank holiday weekend. Thank you - Rob.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and helpful staff at the Guildford branch you couldn't ask for a more helpful team.

Thank you to Miguel (Centre Manager) and all the staff.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Tyre pros at Braintree Coggeshall road…

Tyre pros at Braintree Coggeshall road is the best place to go in my opinion, the service provided by the whole team is 10/10 . They are extremely polite, professional and nothing is too much trouble. Tom always remembers me his customer service is second to none . I would also like to mention Danny & Simon who are also outstanding and I would not go anywhere else based on the impeccable service I always receive when I visit tyre pros Braintree. Thank you

April 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Cowboy ingeneers

Bought them a set of tyres that were fitted with ABSOLUTELY NO RESPECT FOR THE CAR. They damaged the alloy wheels and refused to take responsibility for it. The damage was extensive, showing fresh scratches and in places incompatible with damage by the curb.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Tyrepros Canterbury fitted 4 new tyres…

Tyrepros Canterbury fitted 4 new tyres to my Yeti today, they also checked alignment.
A great experience. Customer focused, friendly and helpful staff and no wait to get started. Clean, comfortable waiting room.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Wymondham were absolutely brilliant!! 5 stars!!*****

Tyre Pros Wymondham were absolutely brilliant when we visited this week. Frankie Puricelli and his team were very professional and extremely helpful. We arrived with an old Astra in need of a lot of TLC. The problems were swiftly diagnosed and a report and costing for the work supplied. A huge amount cheaper that the other garage not so far away! For example, the other garage wanted £120 to diagnose if the air con needed re-gassing, then a further charge to supply and fit the coolant. Tyre Pros do a free assessment and their re-gassing charge was very reasonable. There were a lot of things that the old car needed and these were all rectified the same day. We took the car home at the end of the day, it drove SO well. It was transformed, now safe and reliable too. I want to sincerely thank Frankie and his team for working so hard and performing such a great transformation job on the old car. We were absolutely delighted! Tyre Pros is now our go-to garage from now on.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service - They do more than Tyres

I’ve used Tyres Pro in Luton more than once now, and I honestly can’t recommend them enough. The Team there are always friendly, professional, and really helpful.

I’ve just had my MOT completed there, and the whole process was smooth and stress-free. They’re reliable, efficient, and you feel like you’re in good hands every time.

Definitely my go-to place—highly recommended!

April 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service, Emmit and his team managed to resolve an issue with slow puncture that Ford could not. Much appreciated, will use again for sure. Thanks

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT use Tyre Pros Acle


Absolutely appalling experience with Tyre Pros. I would strongly advise anyone to stay far away.

My boyfriend left his car in their care to have all 4 tyres changed, and it came back with a scratch that was definitely not there before as my partner takes pride and care in his car. When we raised this with them, instead of taking responsibility or even showing a shred of concern, they completely denied everything. The scratch was clearly made by them as the scratch was clean and looked to of been made by a jack.

What made this even worse is that we had dash cam audio that captured the manager aggressively slamming the car door, which only reinforces how poorly the vehicle was treated while in their possession.

The customer service from them was unbelievably rude. We were spoken to with a shocking level of disrespect, as if we were the problem for even bringing it up. To make matters worse, the manager was incredibly unpleasant, arrogant, dismissive, and completely unhelpful throughout.

Mistakes can happen, but refusing to own up to them, ignoring clear evidence, and treating both customers and their property with such disregard is completely unacceptable. Truly one of the worst experiences I’ve ever had.

To add to this, when we contacted their head office, we were informed Tyre Pros DID NOT follow protocol for a complaint and DID NOT contact their head office like they were supposed to do in this situation, they just kept it to themselves, hoping the problem would disappear. Tyre Pros - Acle.

March 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I had an appalling experience with this…

I had an appalling experience with this tyre fitting company. I was given a specific time for the fitting, but when I returned, the car hadn’t even been touched. The attitude from the staff was dismissive, as if they couldn’t care less about the delay or the inconvenience caused.
What worried me even more was the behaviour of the people actually doing the work — their lack of professionalism made me question whether I even wanted them near my car. When I asked for an updated timescale, I was told it could be another couple of hours, again with no sense of urgency or customer care.
Overall, the service was shockingly poor. Based on my experience, I would avoid this place at all costs.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team Tyre Pros Rainham…

The whole team at Tyre Pros Rainham were amazing yesterday. They were polite, friendly and super efficient. They replaced my tyre super quickly so that my daughter didn’t miss her orthodontist appointment. Thank you so much!

March 13, 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing.

Disappointing.
Had a puncture repair that apparently included a wheel balance and new valve that was itemised and charged for on the invoice. There is no new valve so I really doubt there was a wheel balance - mainly because the tyre wasn't even correctly inflated after the puncture was done.

March 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look