Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
Company replied
Items delivered as promised. Really nothing to fault. Rare item but sourced from the US - delivered to NZ - no drama and very happy. We pay a premium on shipping, but that's not Ubuy's fault. Overall... See more
Company replied
Hi The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it. Do I return the glasses to ubuy? Cheers Grant Clark... See more
Company replied
Company details
Written by the company
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Contact info
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4.1
Great
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yer unfortunately I was sent the wrong…
Yer unfortunately I was sent the wrong one it should of been the straight one not the stepped hinge And every time I try to get it sorted I get brashed off I now have a camper in my workshop that we can’t fix for our customer due to their s mix up can’t rem er the date I got it off my head
September 22, 2025
Unprompted review
Reply from Ubuy New zealand
Hello! We understand your frustration with your recent purchase experience on Ubuy, and we sincerely apologize for any inconvenience caused. We value your feedback and are committed to improving your experience.
We've investigated your concern and found that the same exact item "62" Teardrop Trailer Hinge Travel RV Insert Galley Hatch Door Hurricane - Mill Finish Aluminum" that was advertised on our website/App was delivered to your address.
Our policy allows a 7-day return window for eligible items, and we encourage customers to contact us during this period for seamless assistance. Unfortunately, we did not receive any prior return request from you after the delivery, which limits our ability to address the issue retroactively. That said, your feedback is invaluable, and we’ll use it to improve our processes.
Please accept our heartfelt apologies for the inconvenience. If you still have concerns and want additional assistance, kindly reach out to our support team at info@ubuy.com . We will be help assist you promptly.
Thank you for giving us the opportunity to make things right.
Warm regards,
Team Ubuy!
Advertisement
Reply from Ubuy New zealand
Hi Jacqueline,
Thank you for the fantastic review! We're glad to hear you found our service quick and efficient. Your support means a lot to us.
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hi Tanya,
Thank you for the fantastic review! We're glad to hear your experience was fast and hassle-free. We truly appreciate your support!
Best regards,
Team Ubuy
Trustworthy Customer Service and Reliable Refund Process
I ordered a Levi’s jean that unfortunately had a manufacturing defect. I immediately reported the issue to Ubuy, and their customer support team responded promptly. They asked me to provide pictures and a video to better understand the problem. After their investigation, Ubuy accepted my claim and refunded me the full amount.
Interestingly, they asked me to dispose of the jeans, which means they bore the loss, but they prioritized customer satisfaction and trust. This level of service impressed me and showed that Ubuy values its customers.
Based on my experience, Ubuy’s service is on par with other major online retailers like Amazon. I would recommend visiting their website and considering them for your purchases.
One tip: before placing an order, contact Ubuy’s customer support to clarify any doubts or get more details about the item. It’s similar to asking questions in a physical store before buying something.
Good luck, Ubuy! Keep up the good work.
August 31, 2025
Unprompted review
Reply from Ubuy New zealand
Hello Ali Akbar Mirza,
Thank you so much for sharing your experience in such detail. We truly appreciate your kind words and thoughtful feedback! We're sorry the product had a defect, but we're glad our team could resolve it quickly and to your satisfaction. At Ubuy, customer trust and satisfaction are top priorities, even if it means taking a loss.
Your comparison to other major retailers means a lot to us, and your tip about contacting support before ordering is a great suggestion for other shoppers. Thanks again for your support and recommendation. We'll keep working hard to earn the trust of every customer!
Best Regards,
Team Ubuy
Huge recommendations
I'm more than happy with my purchase!Fast response and shipping, with well-packed item!Responsible price 😀!
Huge recommendations for seler!
Thank you very much
August 12, 2025
Unprompted review
Reply from Ubuy New zealand
Hi Nena
Thank you very much for this excellent review! We are thrilled to hear you are more than happy with your purchase and that you appreciated our fast response, quick shipping, and secure packaging. It is also great to know you found the price to be responsible.
Your strong recommendation means the world to us. We truly appreciate your support.
Thank you for choosing Ubuy.
Best regards,
Team Ubuy
Advertisement
Great service
Great service, excellent turnaround time—many thanks!
September 1, 2025
Unprompted review
Reply from Ubuy New zealand
Hello,
Thank you for your positive feedback. We're glad to hear you were happy with our service and turnaround time.
We hope to serve you again soon.
Best regards,
Team Ubuy
None if the two items purchased work
None if the two items purchased work. I suspect bad copies and forgeries.
August 15, 2025
Unprompted review
Reply from Ubuy New zealand
Dear Hervé Carpentier,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your experience with the Dell Active Pens.
We have thoroughly reviewed your Order # 30073556328. Our records confirm that two brand-new, original "Dell Active Pen PN350M" units were delivered to your address on August 8, 2025.
At Ubuy, we stand by the authenticity of our products and have strict quality controls with our suppliers. We understand your concern about their functionality, and we are sorry they did not meet your expectations.
Our policy offers a 7-day return window for eligible items to ensure a prompt resolution for any issues. We encourage customers to contact us during this period for seamless assistance. Regrettably, as we did not receive any prior communication from you, our options to assist are now limited.
That said, your feedback is invaluable to us. We will use it to review our processes to prevent similar situations.
Please accept our heartfelt apologies for the inconvenience. We suggest you to please contact the dell support and try troubleshooting.
Best regards,
Team Ubuy
It’s was really nice how you guys…
It’s was really nice how you guys delivered my product
August 14, 2025
Unprompted review
Reply from Ubuy New zealand
Hi Faarax
Thank you for your kind feedback! We’re glad to hear you had a smooth delivery experience. It’s our pleasure to serve you.
Looking forward to your next order!
Best regards,
Team Ubuy
They had the product I wanted
They had the product I wanted, and at a very reasonable price. It did take longer to arrive than I anticipated but that is more to do with the courier than your company.
July 31, 2025
Unprompted review
Reply from Ubuy New zealand
Hello Malcolm Jansen
Thank YOU for your 4-star review! We’re thrilled you found the product at a great price ⭐ While we’re glad the delay was courier-related, we’ll keep refining our delivery partnerships. Hope to serve you again soon!
Best regards,
Team Ubuy!
Advertisement
Reply from Ubuy New zealand
Dear Allan
Thank you so much for taking the time to share your fantastic experience! We’re thrilled to hear that you found ordering easy, enjoyed our fast shipping, and had a smooth tracking journey. This is exactly what we strive for every day!
At Ubuy, we’re committed to making international shopping seamless and stress-free, and your feedback tells us we’re on the right track.
Your support inspires us to keep improving. Happy shopping, and see you next time! 🛒✈️
Warmly,
Team Ubuy!
Product as described
Product as described. Arrived in good time. Works well. Very happy
July 25, 2025
Unprompted review
Reply from Ubuy New zealand
Hi Jakz
Thank you for your positive feedback! We're glad to hear the product met your expectations, arrived on time, and is working well. Your satisfaction is our priority, and we appreciate your trust in Ubuy.
We hope to serve you again soon.
Best regards,
Team Ubuy
4x4 5th wheeler hitch kit
The product delivered (eventually) was great. Correct product and very pleased.
When I went to the “New Zealand” u-buy and contacted them on a Wellington phone number, I was told it has closed down and no orders would be supplied. Today I call that number again and I was told that there is no NZ store and all orders are only online from the US
July 30, 2025
Unprompted review
Reply from Ubuy New zealand
Hello Shaun,
Thank you for taking the time to share your feedback, and we’re glad to hear you were pleased with the product! However, we’d like to clarify an important distinction to help resolve your concerns.
The website you contacted (https://www.ubuy.co.nz/) and its Wellington phone number are not affiliated with Ubuy (u-buy.co.nz). This is a separate entity, and we understand their discontinuation of service has caused significant confusion and frustration.
For clarity:
🔹 Our official NZ domain is https://www.u-buy.co.nz (note the hyphen).
🔹 All orders are fulfilled directly through our global platform (not a local NZ store), ensuring seamless delivery from our international warehouses.
If you purchased from https://www.ubuy.co.nz, we recommend contacting them directly for resolution:
Phone: 09 77 77 250
Email: info@ubuy.co.nz
Address: Level 8-57 Fort Street, Auckland CBD 1010
For orders placed with Ubuy (u-buy.co.nz or our app), our team is fully operational and ready to assist:
📞 Phone: +64 (4) 8894529
📧 Email: info@ubuy.com
We sincerely apologize for the misunderstanding and appreciate you bringing this to our attention. If you need further support, please reach out. We’d be happy to help!
Warm regards,
Team Ubuy
Quick and easy process from purchase to…
Quick and easy process from purchase to delivery
June 6, 2025
Unprompted review
Reply from Ubuy New zealand
Hi Matua
Thank you for your positive feedback! We're glad to hear you found the process quick and easy from purchase to delivery. Providing a seamless experience is our goal, and we appreciate you taking the time to share your satisfaction.
We look forward to serving you again soon.
Best regards,
Team Ubuy
Advertisement
Faster than expected.
Faster than expected.
Great communication. Really glad I got it off Ubuy!
July 7, 2025
Unprompted review
Reply from Ubuy New zealand
Hi Barret
Thank you for your positive feedback! We're glad to hear your order arrived faster than expected and that you were satisfied with our communication. Your satisfaction is our priority, and we appreciate you choosing Ubuy.
We hope to serve you again soon.
Best regards,
Team Ubuy
Quality
Quality. Everything in relation to purchasing, shipping, tracking, receiving, and opening this unique, carefully packaged and beautifully wrapped Bereavement Gift that I purchased from you, was a truly satisifying, sweet, heart-warming, and precious experience for me. Thank you so much.
July 22, 2025
Unprompted review
Reply from Ubuy New zealand
Dear Tao
Thank you deeply for taking the time to share such a meaningful and touching review. We are truly moved to hear that every step of your experience from purchasing to receiving our Bereavement Gift brought you comfort and warmth during such a sensitive time.
It means everything to us that you noticed the care we put into the packaging and presentation, as we strive to honor these special moments with the utmost respect and thoughtfulness. Your words remind us why we do what we do, and we’re so grateful to have been part of this experience for you.
Should you ever need our support again, please know we’re here for you. Wishing you peace and comfort.
Sincerely,
Team Ubuy
Great service
Great service. Great communication and tracking. Great product.
July 9, 2025
Unprompted review
Reply from Ubuy New zealand
Hi Darcy
Thank you for your positive feedback! We're glad to hear you were satisfied with our service, communication, and product quality. Your support means a lot to us.
We look forward to serving you again.
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hi ShuChun
Thank you for your positive feedback! We're glad to hear you were satisfied with our service and efficient delivery. Your satisfaction is our priority, and we appreciate your support.
Looking forward to serving you again.
Best regards,
Team Ubuy
Advertisement
Reply from Ubuy New zealand
Hi Wil Ma
Thank you for your feedback! We’re glad your order arrived safely and well-packed.
Best regards,
Team Ubuy
Prompt dispatch of order with easy to…
Prompt dispatch of order with easy to follow tracking.
Courier followed delivery instructions exactly so felt safe since delivery occurred while not at home to receive.
Unfortunately, product didn't meet needs as have to bluetooth thru ph to communicate & can't have cell ph on during officiating/battery life wouldn't last for duration of game if connected all that time. This wasn't clear until opened packaging. And had to look up detailed instruction on use via internet. Not clear instrunctions within packaging.
June 5, 2025
Unprompted review
Reply from Ubuy New zealand
Dear Daana
Thank you for sharing your detailed feedback about your recent experience with Ubuy. We’re pleased to hear that our dispatch process and delivery service met your expectations, especially with the courier following your instructions precisely to ensure a safe delivery while you were away.
However, we sincerely apologize for the inconvenience caused by the product not meeting your needs. We understand your frustration regarding the Bluetooth functionality, battery life, and unclear instructions in the packaging. Your feedback is invaluable, and we’ll immediately share this with our product team to improve future descriptions and packaging clarity.
If you’d like assistance with a return, refund, or alternative product, please reach out to our support team at info@ubuy.com, and we’ll gladly help resolve this for you.
Thank you for giving us the opportunity to improve. We hope to serve you better in the future.
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Dear Valued Customer,
Thank you for your positive feedback. We're glad to hear you appreciated our efficient delivery and clear communication. Your satisfaction is important to us, and we hope to serve you again soon.
Best regards,
Team Ubuy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.