The place is an absolute SCAM. Been 3 months since I placed my order. I wrote an email weekly asking for my refund. ONE response the first time and that was it. STILL WAITING ON MY REFUND!!! * EDIT**... See more
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See what reviewers are saying
My name plate Gold 18kt over stainless steel Bamboo earrings in biggest size are the most beautiful earrings I've owned in a very longtime!!! no Flimsy. nor cheap looking, High quality for a fraction... See more
When picking item everything is simple and easy. But when making a payment. It keeps saying it didn't go through. When I already got an email with payment confirmation. So now waiting on bank statemen... See more
I never leave these kinds of reviews, but I'm exhausted and just wanted a little help. I'm a marine about to leave on deployment. I wasn't able to get my mother's day gift here on time because I was... See more
Company replied
Company details
Information provided by various external sources
Professional men women jewelry designer and manufacturer. Necklace,chain,bracelet,ring,earrings,set and accessories in classic,vintage,punk,hiphop,luxury style.
Contact info
United States
- 855-888-1177
- support@u7jewelry.com
- u7jewelry.com
2.2
Poor
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received my item
July 4, 2019
Unprompted review
Reply from U7 Jewelry
Hi Dear,
Pls don't worry, we have sent out your jewelry after getting your order on June 20, it usually takes 7-20 business days to deliver. Now your package is on the way to the USA . Once your package comes into your country, your tracking info. will be re-updated online.
Hope to get your understanding
Echo|U7 Jewelry
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Couldnt even get my shipping…
Couldnt even get my shipping information right and could not let me know where my package was at anytime when I ordered my order a month ago and still haven't received it to this day I really feel like this company is a total scam to me totally honest
June 21, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
We have shipped out your package after getting your order on June 6. your package is on the flight to your country. it usually takes 7-20 business days to deliver.
Please trust us, we have thousands order be delivered each month, you can check customer reviews of the delivered product on our facebook https://www.facebook.com/u7jewelry/
we will be responsible and refund you in full if you never get your package.
Hope to get your understanding
Echo|U7 Jewelry
Where is my shipment
Where is my shipment? Delivered to front door but I have not seen it! How do you have both my email and phone number but failed to contact me .???!!!
June 21, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear Josephine,
We have checked your package, The tracking info. shows it is still on the flight to Canada, it does not arrive in your country yet. it usually takes 7-18 business days to deliver, please wait patiently. we have sent the tracking link to U by e-mail. please check.
we will keep tracking your order and inform U the newest status of your package.
Best Wishes
Echo|U7 Jewelry
I like the ankle bracelets they look…
I like the ankle bracelets they look very sturdy and I like them so much that I order a couple more.👍🏿
June 17, 2019
Unprompted review
Very fast process 🙏🏼
June 13, 2019
Unprompted review
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i find it came quick
i find it came quick. i hope it last long in terms of the shine.
June 6, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
Good to hear that the package delivers fast, please don't worry, the shine will last for 3-4 years, of course, should be kept and wear properly. please keep it away from Chemical material, take it off before exercise, doing housework or swimming. and keep it in U7 velvet pouch when not wearing.
Your advice and opinion are highly appreciated.
Echo|U7 Jewelry
Really good!
I was really scared it wouldn't come out as I hoped, but IT DID! I'm very pleased
May 30, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear Diana,
Really thank U for your lovely feedback ❤, we are so happy to know that you love our product, customer satisfaction is our top priority, we will keep on providing high-quality jewelry and best service for customers.
Have a nice day!
U7 Jewelry Team
really nice quality
May 30, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear Jaden,
Really thank U for your comment ❤, we will keep working on providing high-quality jewelry and best service for our customers.
Have a nice day!
U7 Jewelry Team
My necklqce chain is to small i cant…
My necklqce chain is to small i cant even wear it
May 24, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
We are really sorry to hear it, U7 designed the engravable bar necklace chain in 2.5mm wide to create a dainty style. Hope to get your understanding.
Best Wishes
U7 Jewelry Team
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Was much better quality than I was…
Was much better quality than I was expecting!
April 23, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
Really thank U for your lovely comment, we will keep working on providing high-quality jewelry and best service for our customers.
Have a great day!
U7 Jewelry Team
Really terrible place to shop
Really terrible place to shop
Incorrect item descriptions
Everything takes weeks to arrive
Terrible customer service which do not respond to queries
April 22, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear Jeff,
We are really sorry for the late reply because of our holiday. we have refunded you in full on April 24 and have adjusted your ordered bracelet description after getting your kindly feedback. we will try our best to ensure such a situation will not happen again.
Hope to get your understanding
U7 Jewelry Team
I just had to write =),,
I just had to write =),,, I am in love with you guys jewelry,,,, I purchased the ankle bracelet in Platinum silver and im in love ,, I cant wait to order more jewelry from u guys !,,,,.,. keep up the amazing work you guys are awesome and i'm telling everyone already about the quality of the jewelry yall sale ! God Bless - From Richmond, Virginia
April 15, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
Really thank U for your lovely comment, we will keep working on providing high-quality jewelry and best service for our customs.
Have a great day!
U7 Jewelry Team
I absolutely love my necklace it feels…
I absolutely love my necklace it feels heavy real well made not cheap at all and the nameplate part is thick not flimsy it’s beautiful the only thing that I am upset with is the “t” the line didn’t go all the way thru but other than that shipping was quick
April 9, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
Really thank U for your feedback, we will keep on providing best products and service for our customers.
Have a nice day!
U7 Jewelry Team
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Very good package and high quality
Very good package and high quality. gift for someone and they still tell me how much they love wearing it. Its been 3months, still looking good and worth the price I paid at the time.
March 14, 2019
Unprompted review
Reply from U7 Jewelry
Hi, Dear,
Really thank U for your feedback, we will keep on providing best products and service for our customers.
Have a nice day!
U7 Jewelry Team
Had a great experience with them
Had a great experience with them. Great quality and excellent service, they reply fast and are effective
March 11, 2019
Unprompted review
Reply from U7 Jewelry
Dear David,
Thank you so much for your feedback.your satisfaction will improve us a better job.
Have a Great day!
Best regards,
U7 Jewelry Team
Horrible took my money
I ordered a necklace and it’s been 2 weeks and still haven’t received a confirmation number or anything it’s a scam
March 11, 2019
Unprompted review
Reply from U7 Jewelry
Hi dear,
We got your order detials and start a checking for you. This order was placed on Mar 4, and was shipped by us on Mar 7 as the Personalized item needs 2-3 days to keep the quality. The shipping time is 7-20 working days. and it is on the way to your contry now. you can tracking it at here later:https://t.17track.net/en#nums=4202343492748927004800181233974198
Anything we can help later, please contact us directly, we are always here with you.
E-mail: support@u7jewelry.com
Skype: U7 Jewelry
Whatsapp: +86 187 3601 8797
Best regards,
U7 Jewerly Team
I would recommend this company to…
I would recommend this company to anyone.
February 25, 2019
Unprompted review
Reply from U7 Jewelry
Dear James,
Thank you for your kind review, Your satisfaction always is our motivation to imporve.
Good day!
U7 Jewelry
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Super easy transaction..
Super easy transaction... I can't wait to receive it. Order less then a hour ago and its been shipped already!
February 23, 2019
Unprompted review
Reply from U7 Jewelry
Hi dear,
Thank you for your review,Your satisfaction always is our motivation to imporve.
Anything we can help, please feel free to contact us.
Best wishes,
U7 Jewelry Team
Never got my package
February 21, 2019
Unprompted review
Reply from U7 Jewelry
Hey , dear !
Sorry for your waiting. But the website showed the item was delivered. https://t.17track.net/en#nums=4207506392748927004800181215574347
First, Please ask your family member, maybe another family member picked it up .
Second, your order has been shown delivered, u can contact with local USPS post office, About how to contact USPS:Call 1-800-ASK-USPS (1-800-275-8777)
Any problem just feel free to contact us, thanks
Best Regards ,
U7 Jewelry Team
I have yet to receive the jewelry
February 18, 2019
Unprompted review
Reply from U7 Jewelry
Hey , dear !
Sorry for your waiting. But the website showed the item was delivered. https://t.17track.net/en#nums=4203305692748927004800181215574415
First, Please ask your family member, maybe another family member picked it up .
Second, your order has been shown delivered, u can contact with local USPS post office, About how to contact USPS:Call 1-800-ASK-USPS (1-800-275-8777)
Any problem just feel free to contact us, thanks
Best Regards ,
U7 Jewelry Team
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