Dialpad Reviews 3,068

Wonderful service and it works on airplanes too!

If I ever manage to get a helpful answer from this company it will be a literal first. This latest time all i wanted was an article explaining how to create a workflow for a generative (not agentic) AI, not to have them dive down a rabbit hole. That means either such an article doesn't exist (I sure couldn't find it) or it is impossible to do. Either way, it should not be this complicated to get an answer or a resourece. This is not specific to my account, it is a general question.

I will be genuinely impressed if they manage to provide a straight answer in any less than 5 email exchanges, if at all.

I love that I can go back and review the context of a call when I've gotten busy and the ability to save and edit contact details. I don't love that we've been denied campaign access to the SMS feature countless times and we could really use it to improve workflow efficiency. I cannot text our technicians from my personal cell phone but often need to communicate with them via SMS. We only use Dialpad for internal staff calls and always will; It shouldn't be so difficult to gain approval.

10/10 — Dialpad is built for professionals who live on the phone.
The AI transcription alone is worth it — every creditor call is automatically documented, saving time and protecting you legally. Add real-time coaching, call recording, and seamless multi-device access, and it's simply the best communication tool for high-volume negotiations work.

Quality phone calling with multiple carrier options, texting, video conferencing, and even facsimile capabilities has Dialpad fulfilling all of my communication needs.

I cannot say enough great and amazing things about this program and the company. Customer service is off the charts.. phone quality is great... I am glad I transferred over from the other company we were using. This is the best phone system don't hesitate to jump on board!

One of the worst customer service experiences I've had in software.

Hubspot integration is totally broken, took 6-8 months to fix due to an issue on their end when they upgraded it.

You'll love dialpad if you like waiting a month or two for customer support to get back to you, if they ever do. In addition they hold you hostage and will try to auto renew your contract despite cancellation requests.

Stay far away. Try any other solutions

Great service and reliable for smaller teams

Dialpad is easy to use, reliable, and has great call quality. It helps me stay connected and communicate efficiently from both my computer and phone. Overall, it's a great communication tool.

Dialpad is an awesome dialer that has completely transformed the way our team communicates. Their platform is super intuitive, packed with powerful features like AI-powered call transcription, seamless CRM integrations, and crystal-clear voice quality. Whether you're making calls from your desktop or mobile device, the experience is consistently smooth and reliable. Highly recommend it to any business looking to modernize their communication stack!

The dial pad is intuitive and user-friendly, offering a more efficient experience compared to a traditional desk phone. It reliably maintains a record of missed and dialed calls, making it easy to review and manage call history. I returned my Cisco phone after I started using Dialpad.

Dialpad has been an excellent experience from day one. The platform is very easy to use, with a clean and modern interface that makes handling calls and messages simple and efficient. Call quality has been consistently clear and reliable, and everything feels well organized which helps a lot in day-to-day work.

Dialpad is easy to learn & train, very cohesive across other platforms and easy to take with me when I’m remote!

I was throughly impressed with the support received. Late hours, unique situation, etc.

It's a complete tool for online calls. Great for sales. Supports gifs that really helps in customer outreach. Also AI summaries are helpful. The admin portal gives me full insights on my sales teams' efforts and if someone is lacking or not. Love it!

Calls are great quality, and support is always superior!

Dialpad told us we needed to log in from the USA to keep our account active — so we had our US-based employees do exactly that. It got deactivated again anyway.

This has now happened multiple times, and each time we lose our assigned phone number and full chat history, forcing us to contact customers from random different numbers, which looks completely unprofessional on our end.

To make it worse, we've been trying to upgrade to the Pro plan to resolve this, but every attempt to subscribe triggers yet another deactivation. We're following their instructions and still getting nowhere.

For a business communication tool, this level of unreliability is unacceptable. Would not recommend until they fix these fundamental account stability issues.

Rey was great and quick to handle my concerns. Mission accomplished!

Great support during onboarding.