uBreakiFix Reviews 

I had a laptop not lighting up (not on) and took it to ubreakifix in Crown Point Indiana--they were ready to help expedite my laptop (wife's Drs needed responses). Could have been a $200 battery (it was dead--or a power cord (unusual) they tested and the battery was GOOD BUT rhe power cord was bad (very unusual)--I had brought an old cord from another laptop and they tried it and it worked. They could have charged me for a battery and cord wo me even knowing BUT they didn't and they did a terric job in cleaning up my laptop that had been corrupted for a very good price. Even went thru s couple of layouts for messages/etc I didn't like and they patiently fixed ALL the ones that I didn't care for. They are certainly customer focused!!

I do not recommend this place to anyone. RIP OFF!!! On Sept/Oct 2024 I took my daughters phone to get repaired. Her screen went black/green and the phone wasn't functioning well. They put a screen that cost me $300 but it wasn't an official Iphone screen. The phone started messing up again but February 2025 came & the phone did the same exact thing and stopped functioning. I took it back to them and they informed me that the iphone isn't functioning well because it needed the "authentic" iPhone screen put on which goes for $400+ and that something inside the phone wasn't functioning properly. I refuse to pay that or even the difference since I already knew that they didn't know what they were doing. For that amount I could've taken the phone to apple directly. If they saw that the phone was messed up from the beginning they should have said it's not worth fixing it but instead they took my money and I ended up having to purchase a new phone anyway. So I lost out on $300 and spent money on a new phone. Never Again. Stay Away.

My review is specifically with my experience at the 501 Westport Ave, Norwalk, CT 06851 location.

Ubreakifix is a scam. Please stay away from them

I took my phone into UBREAKIFIX a simple Hinge repair on My Z-Fold phone. There was nothing internally wrong with my phone. Working perfectly. I was texted a few hours later saying my phone was ready. When I went to pick it up, the store rep Ryan just handed it to me folded in the off position. So when I got into my vehicle I tried to turn my phone on but it wouldn't turn on, I thought the battery was dead so I tried charging it but it wouldn't charge. Ubreakifix had closed already, I picked my phone up about 5 minutes before they Closed. So when I returned the next explaining that the phone never would turn on, Ryan tried to tell me that it was working when he gave it to Me yesterday (lie # 1) and I said NO it wasn't working at all and that's the way you returned it to me.( Lie #2) He said maybe the battery that came with the frame work that was replaced on my phone was defective, therefore you can reopen the first claim and we will replace the battery. And pick it up the next day around 11am. The next around 2pm i noticed that I never received a phone call from UBREAKIFIX, so I called them and inquired about my phone, the lady who answered asked the person next to her about my phone and he said the phone is IRREPARABLE and to call Assurion so they can get Me another phone. I said U, F🖕🖕D MY PHONE UP........ This place has people working there who don't know what they doing. I wished I had read reviews on UBREAKIFIX before going in there, there are a lot of horrible and similar experiences by other Customers. That was a simple procedure that has turned into a VERY UPSETTING NIGHTMARE. They don't deserve not even a 1 star ⭐

They charge $80 dollars for thermal padding repair. One can buy 100 sq. mm. (enough for several computers) of *high quality* thermal padding for $30. I wouldn't be surprised if they use thermal padding less than $10. I guess the other $70 plus tax is for unscrewing the bottom of the laptop and literally laying the padding down.

I have AT&T as my cell phone provider. I subscribed to Assurion for phone protection.

My Galaxy S10 got a couple chips on the screen. Assurion told me that I could not get the screen repaired (advertised repair cost of $29.00), so I had to buy a NEW phone for $125 and then return the old phone after all data was transferred and then erased from old phone. When I got my NEW phone, it was NOT NEW; I got a refurbished S23. I felt uncomfortable transferring data, so I called AT&T store, but they would not transfer the data because I didn't buy the phone from them.

Instead, I had to go to an Assurion store (uBreakitIfix) so I called the closest one. They said to bring it in and after they checked my Assurion account, they told me the transfer work would be free. I brought it in about 11:00 AM MST. I left another cell phone number for them to call when it was done.

About 6:00 PM MST (they close at 7:00 PM MST), I called them for a status update. I was told they couldn't get into my phone because it was locked. They also said I didn't leave an alternate phone; I told them I did and the man who checked me in wrote it on a slip of paper. The said they didn't have it.

I told them how to get into my phone and asked how long to get it done since they closed so soon. They checked the new phone and told me it needed to be charged (they hadn't done that yet?!!!) and that it would take about 30 minutes to get enough charge on it. I told them I would stop in about 6:30 PM MST as I was going to be down there anyway. When I got there, the phone was still in data transfer stage, but I took it anyway; I was told to keep the phones close together until transfer was complete.

After the data transfer, it took me another hour and lots of frustration to complete the process that I expected them to do if they had started in time.

Lousy service from AT&T and Assurion. I will cancel my Assurion protection plan!

I used the Nampa branch to try and fix my computer... they tried fixing then said after a week that it couldn't be fixed... so asked them to pull off my files and pics... another two weeks of nothing... finally called they said oh its been done for 3 days... no text no phone call nothing... the gal said they called but that was a lie. Then when I went to pick it up they told me they got the data transfered to an external drive... got home and nothing... they did absolutely nothing and charged me for it. Will never go there again.

Can I give them zero stars? What a waste of time. Dropped off a MacBook with a broken display was given an estimate and told it would have to be sent out for repairs as no one in the store knew how to do it. 2 weeks later they call and say it’s going to be $300 more than they had estimated. I still have to may the $60 “diagnostic fee” and I’m out the two weeks it took them to scam me. I really think they just make their money on the diagnostic fees and bait and switch. STAY away!

OMG worst consumer service ever and
They charged me for parts they did NOT install ...I was ripped off.

1. when i enter the store i called hello for quite a few times before a guy named chance came out.

2 if wasn't a phone tech i would have thought he was mental slow ..i think i woke him up from a nap

i explained my phone was not charging

3. i told him i was leaving town the next day for a weeks and i needed my phone before 2pm he said it would be ready

4. when i came back the next day it was not ready as promised. after I repeatedly told him i need it before 2pm. he said he had to do checks on it

5 came back a week later to pick it up and it was not charged ( it was on 1%) how did he do checks if he never charged the phone

6. on top of the store are ridiculous open tuesday to saturday from 11am till 5 pm

he had no people skills ..horrible horrible service. No wonder they have so many bad reviews

I was charged for services not rendered you said you put in your battery but my phone was not charged and it still does not hold a charge I'm calling the Better Business Bureau
because you charge me for services not rendered.
than they respond with a phone number with a voicemail that said
" the number you have reached is not excepting calls"

Phone Battery still does not stay charged for than 4 hours
I have filed a report with the better business bureau

SCAM. SENT switch in got estimate and paid after they had for weeks then call to tell me they needed more $ and it was different this time and then charged 60$ cancel fee when nothing states in there policy that. The lady at Hamden connecticut is the biggest scammer location when they acted like there building where they get packages for repair is a separate business location yet the same lady at that place answered there store phone today lmao. They will scam you don't send here trust me. It's disgusting that 250$ to replace a port and then after she says they spoke with the tech who looked it over and came to that decision was now it's more to cover the same part location I paid all ready for. Then want 270 and owww it magically has liquid damage now which by saying that closes out my warranty under repair fix, never had water touch it once. The lady got put in her place and had nothing to say and then 3 times back tracked her story on the part I needed to pay for was included then wasn't and then owe im reading more now as she said earlier the same thing but failed and changed it to it was included so I had my switch sent back and charged 60$ still what BS I WILL SEE YOU UN COURT. unfortunately for you I have no liability form signed or anything and a recording of our agreement contract which in Connecticut is just as good as a written agreement. Asurion covers this business to. Sick part.

My phone had something lodged in my charging port. I tried to clear it myself but failed. The staff looked and repaired it for me very quickly. I'm so happy for the great service. Thank you.

Made my computer worse which is amazing.

went to see if they could repair my computer since it was freezing/crashing a lot and when I got my computer back it is in worse shape than before and crashes more than ever. Do not go to the 1804 Jonesboro Rd, McDonough, GA 30253 store. total rip off. I cant even play my games the same way anymore and now i have to find a replacement computer.

Went to the South Huntsville, AL store. They didn't tell me how much it was going to cost. I had read somewhere that the digitizer (glass) replacement was about $120. So when it was finished, they said that my glass replacement was $359! What a rip-off! I should have checked in this site first to see their rating and I paid the price for not doing my research. This company is a bunch of scammers. I would never trust this company ever with anything. Didn't disclose the repair costs and just gave me a huge bill that I had no choice but to pay. Buyer beware!

Took my computer in bc of some pop-ups and after "repairs" it is very slow to the point that it is unuseable. I took it back again and now it is even worse. Stay away.

This company is RIDICULOUS! Every person you talk to lies!! One day they say it will take 4 hrs to fix, the next time 1 week to fix, then 2 weeks to fix!! THIS is the last time they will get my business. SHUT THE DOORS!!

Brought in my iPad for a replacement screen. They said 250$ I said sure, I regret it. My screen isn’t cracked anymore but now certain areas of my screen do not respond to me touching it. I have to literally SLAM certain parts of my screen for a response… btw even typing this review was disastrous. Maybe they can’t line up the new screen with the magnetic sensors which is sad… but why charge a full premium for a horrible job? UBreakiFix sucks. You’re better off getting your replacement done from that random dude at the mall.

STAY AWAY! I took my Samsung S23 Ultra in to get the screen replaced under the Samsung care insurance per Samsungs request. I was told that it would be ready in 2 hours. We returned in 2 hours to be told that it would be another 1.5 hours. When we returned we were told that the phone was ready but that they could not release the phone until Samsung gave them approval. We spent 4 hours on the phone with Samsung. Samsung said that they sent it over but the store said they never got it. I even offered to pay for the repair out of pocket but they still refused to release my phone. Finally Samsung told the employee to replace the old screen and to give the phone to us. They then advised us to take it to another shop, get it repaired and to send them the invoice and they would reimburse us. We did just that but when we took it to the other shop they opened the phone and had found that the employee of the UBREAKIFIXIT had purposely smashed the motherboard before putting it back together. Im livid!!! Be sure to read the reviews on all websites and you will find that they are known for this scam! When I dropped off my phone they gave me a reciept that stated that my phone was in good working condition and that only the screen needed to be replaced. DO NOT USE THIS STORE

I Would give uBreakiFix a ZERO rating if I could!
PLEASE DO your RESEARCH !
Take the time to go onto Reddit for a HONEST review or Trust Pilot also Google uBreakiFix, SO MANY ONLINE COMPLAINTS about this company !
I unfortunately DID NOT do my research and I seriously REGRET it !
I am also taking the time to file a full report with the Better Business Bureau and The Federal Trade Commission
(FTC).
The CEO (Dave Barbuto) of this company is allegedly a Veteran, but the company has no problem Lying Scamming and Cheating consumers!
I am taking the time to report uBreakiFix because I am OVER Deceitful business practices that take advantage of people, IT'S NOT OK!

I took my apple ipad in to replace the glass on it which was broken. They said they could do it. The charged us $100.00 for that plus sold us insurance which we did not want, they forced us to get it. Come to find out later that that insurance was per month, which they had not told us about. We immediately called the company and told them to get rid of the insurance, that we had not asked for. In any case, the iPad worked only for one day, than it stopped working all together. I know that this store was recently purchased by a gentleman from Ireland, he told me things would be different now that he took over. Things are not different, they still try to screw you any time they can. They broke our iPad somehow and are not taking the responsibility to fix it at all. The staff remains the same as before, so it is pretty much “business as per usual”. They will screw you any time that they can, and the don’t give a damn if they actually brake your product. I am sure I’m not the only person that they have done this to.

They messed my phone up worse than it was, didn't fix anything and I watched a woman be charged out of pocket money when she had insurance because they made her believe they had her phone screen in but then charged her for out of pocket for them to go pick up the screen somewhere else. Over 7hrs they told me they were fixing my phone. They gave it back broken worse so I went somewhere else and in 1 hour they replaced the missing screws, removed the excess glue, they replaced the damaged antenna and put the right screws where there were wrong ones had been placed which happen to things I can't access so how the screws went missing could only be answered by the only other company that I opened my phone. Ubreakifix doesn't allow the costumer to see what is being done where the other company was done with me watching every part they touched so I KNOW they were honest about what was wrong. I'm personally disgusted by how the company ubreakifix treats people and products in this place