UBS Group AG Reviews 1,777

Nasty place to work. The people who run the London Accounting team are wolves in sheeps clothing. Your ability to demonstrate your servitude will determine your progress.

Dissatisfied with the services provided by UBS bank, I tried to cancel all my current accounts via my personal banking environment. Received a response after 14 days, my cancellation has still not been processed, the bank is asking nonsensical counter questions to keep me as a customer. Stop it, do your job and close my bank accounts. Not recommended, UBS is 'old glory' and can no longer keep up with the new banks that have become active in the last 10 years.

UBS is My favorite App that provides many functions including opening new accounts, direct transactions, and investment programs that allows you to use . It’s a great app for multiverse functions .

Nothing worse than a company that makes you do all the legwork while they sit on their hands. Spent months calling weekly, I had to chase them for updates on my request to take out my money. One simple issue dragged on for months, with new cases opened and left hanging, never go my money. Quit their platform for good, best decision for my sanity.
I have found Working Formula, an honestly, it's a different league. They operate with precision, every transaction feels tailored, every payout seamless, and every question met with real solutions. It is not just a platform, it's a masterclass in how finances should work. If you are still settling for chaos, you're playing the wrong game.

Last week, due to an "IT problem" at UBS, many debit cards were blocked, including mine.
Mistakes happen, but instead of informing me and sending me a new card, they waited for my payments to be declined and forced me to call and wait in a queue for half an hour.

My sister lives in Puerto Rico, and invested more than $300,000. In UBS. After 30 years working for the UPJOHN private company since the age of 17 years old, she retired. When she wanted the return from her UBS investment, UBS said you only have $13,000. My sister retired in 2002. Today 12/05/24, I am still listening to her sad story. ALL THE PROMISES are gone. The money was taken by UBS voltures that prey in innocent people to invest in UBS investment bank. Wake up Puerto Ricans! Its been 21 years

En ESPAÑOL
Mi hermana vive en Puerto Rico, e invirtió más de $300,000. En UBS. Después de 30 años trabajando para la empresa privada UPJOHN desde la edad de 17 años, se retiró. Cuando quiso el retorno de su inversión en UBS, UBS le dijo que solo tenía $13,000. Mi hermana se jubiló en 2002. Hoy 12/05/24, todavía estoy escuchando su triste historia. TODAS LAS PROMESAS se han ido. El dinero fue tomado por los buitres de UBS que se aprovechan de personas inocentes para invertir en el banco de inversiones UBS. ¡Despierten puertorriqueños! Han pasado 21 años.

I found UBS is super bank in switzerland. I went to open my bank account stadelhofen zurich the lady who handel me was super sympathetic her name is Valeriya and explained me very well really appreciate .

Wow I got a tell you I am very surprised At what I am reading. I have been using the Florida office since 2013. They have always made me money, and very, very responsive. Maybe I have just been lucky I don’t know, but so far so good I can’t see changing banks.

Never had any problem and been a client for 15 years

Once I was put through to the correct person, they dealt with my issue in about 30 seconds in a polite and professional way. However, I spent 38 minutes on hold to get to that point.

Let me add my frustrating experience to the litany of woes here. UBS is absolutely disgusting. I traveled to Lagos, Nigeria, and used my UBS card to pay at a restaurant. The transaction was declined but checking my account a week later, the 480CHF was deducted. I promptly contacted the Nigerian business place, where I traced the money, but I never received it. I contacted UBS, who told me the money is stuck with my Visa. They sent me a document to complete and told me to wait. Each time I reach out they tell me to wait, that this stuff takes a while. It's been 18 months, and they recently got back following my inquiry that it is too late for a chargeback.

I want my hard-earned money back and will do whatever is necessary.

Thank you very much Virginia Lipp for the outstanding customer service and help towards structuring my third pillar account. The conversation has been informative and complemented my knowledge on financial planning. Triple thumbs up for UBS Wiedikon branch!

do not choose ubs. its simple. use another bank. they are way to expensive, way to complicated ecc.

switzerland is over, thats why they're chasing asian big whales (clients)

After 11 years banking without major issues, in September I had to make an internationla payment. All good and payment was setup, but when teh money was supposed to arrive to the payee, the oayment was recalled by UBS, but not reversed to my account.

So after 3 weeks, despite inquiry initiated, several thousand francs just vanished in UBS. I contacted UBS in office as well as had a call with the Client Advisor, but the only thing they were able to say is that they need several weeks to track money despite having full traceability information.

When I asked them what about the delayed payment penalties that I could have, UBS response was that is my problem, not theirs.

Totally unprofessional customer service and at this moment I am screening the market to move all my assets out of UBS.

I have filled complaint on the UBS site, but no response from them. The only thing is their reply to this comment in which they tell me to file a complaint. It is like they are completely deaf and use the broken plate technique with their customers.

Bad customer service. Unfriendly. Self oriented, not customer oriented. I got guarantied as an Expat I will not have any problems. A few months latter they discontinued my account.

It's incredible how one of the biggest bank in Switzerland has such a bad service. We had a very unfortunate experience in Naples where we got the phone stolen and they were able to access out banking and make transitions up to 3000chf. We took for granted that such a powerful bank would support us being liable for the security but they didn't.

The worst bank ever, I would advise you to stay away from it.

I recently had a fantastic experience with the personal banking facilities at UBS Switzerland, where the staff demonstrated exceptional attentiveness and a genuine interest in understanding my financial needs. Their tailored personal banking services provided customized solutions that fit my lifestyle perfectly. The extensive range of investment options allowed me to diversify my portfolio effectively, and the knowledgeable advisors offered insightful guidance on various strategies, empowering me to make informed decisions. Additionally, their user-friendly digital platform makes it easy to manage my accounts and track investments in real time. If you’re seeking a bank that excels in personal banking and investment services, I wholeheartedly recommend UBS Switzerland!

Customer service via the telephone or mobile banking app is always prompt, friendly, and helpful. When I moved from the UK to Switzerland, they helped me through the entire process of opening a bank account as a new resident to the country. Simply wonderful!

Terrible customer service. Each phone call takes a minimum of 30 minutes. They have no urgency to send out funds as promised. It requires multiple phone calls to sell stocks and get a check. It's been over a week, and they promised they've sent a check this time. I won't hold my breath.