Ubuy India Reviews 

1,562
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, often noting that items match descriptions perfectly and provide a great fit. Many also highlight the smooth ordering process, reliable service, and fast delivery, with items often arriving earlier than expected. However, some customers also noted that pricing, especially due to shipping and customs charges, was often excessively high, sometimes doubling the product cost. A few other people also felt that certain products had issues like defects or were not worth the price, and some reviewers experienced problems with delivery, including items not arriving or a lack of tracking.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with many praising the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting fast, efficient,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as good, excellent, and... See more

Price

People report negative experiences with price, often citing high shipping and customs costs that... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more

Company replied

Rated 4 out of 5 stars

Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more

Company replied

Rated 5 out of 5 stars

Quality, measurements and style ... all on point. Authentic bellbottoms... slim through the thigh n knee with absolutely balanced flare at the hem exactly as it should be. I am more then happy. Great... See more

Company replied

Rated 5 out of 5 stars

My samsung power bot pirchased from Singapore 5 years back needed replacement of roller brush. Could find any local dealer in India. After searching in the net, foind that Ubuy is in a position to get... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,562)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice

Great, Super

January 9, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi EZHIL SIVAM R,

Thank you for your feedback! We’re glad you had a great experience.

Best regards,
Team Ubuy

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Rated 5 out of 5 stars

effortless

December 25, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Srinivas,

Thank you for your feedback! We’re happy to hear your experience was effortless.

Best regards,
Team Ubuy

Rated 4 out of 5 stars

Customs and shipping costs are high

Customs and shipping costs are high. And time taken to ship is long for imported products.

January 14, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Chrys,

Thank you for sharing your feedback. We understand your concerns regarding customs charges, shipping costs, and delivery timelines for imported products. These costs and transit times are influenced by international regulations and carrier processes, but we’re continuously working to optimize them wherever possible. Your input is appreciated and helps us improve our service.

Best regards,
Team Ubuy

Rated 2 out of 5 stars

They charge a bomb in terms of shipping…

They charge a bomb in terms of shipping cost and customs. Sometime these costs are more than the product itself

Prefer using desertcart or distausa websites for much cheaper delivery.

January 27, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Vivek Bhaktha

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment caused by the shipping and customs charges on your order.

We understand how frustrating it can be when these additional costs add up. Since we source products globally to offer unique and international items, orders are shipped directly from overseas, which involves international air freight. This, along with variables like the product's weight, size, and category, determines the shipping fee.

Regarding customs duties and taxes, these are regulations set and collected by your local customs authorities, and unfortunately, are not within our control or included in our product prices.

We are constantly working to improve our service and appreciate you bringing this to our attention.

Warm regards,
Team Ubuy!

Rated 5 out of 5 stars

Hassle free delivery

Right product and delivery

January 8, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Usha Nandhakumar

Thank you for the perfect rating! We're delighted that everything was just right, from the product to its delivery. Your satisfaction is what we aim for every time. Come back and see us again soon!

Warm regards,
Team Ubuy India!

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Rated 5 out of 5 stars

The transperent updates on the product…

The transperent updates on the product movement and packaging/delivery.

January 5, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Sanjeev Monga

Thank you for the fantastic 5-star review! We're so glad our transparent updates on your order's journey made a positive difference. We work hard to ensure a smooth and clear experience from checkout to delivery, and feedback like yours makes it all worthwhile. Thanks for choosing Ubuy India! We can't wait to help you with your next find.

Warm regards,
Team Ubuy India!

Rated 5 out of 5 stars

I got the product and it's not damaged

I got the product and it's not damaged

December 27, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello M Pranav

Thank you for the excellent 5-star review! We are delighted to hear that you received your product promptly, in perfect condition, and that you were happy with our communication throughout. Ensuring a safe delivery and a transparent experience is our goal. We hope to serve you again soon.

Warm regards,
Team Ubuy India!

Rated 5 out of 5 stars

Very fast and reliable

January 8, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Dear Kartekeya Myadam

Thank you so much for taking the time to share your 5-star review! We are thrilled to hear that you had a very fast and reliable experience with Ubuy India. Our team works hard to ensure seamless and timely service, and your kind words truly motivate us to keep raising the bar.

We look forward to serving you again soon!

Warm regards,
Team Ubuy Inda!

Rated 5 out of 5 stars

Ease of buying products that aren't…

Ease of buying products that aren't shipped to India by manufacturer directly.
Up to date website tracking.

December 30, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Shrinath

Thank you so much for this wonderful 5-star review! We're thrilled to hear that you appreciate our core mission of providing access to products from around the globe and that you found our website tracking up-to-date and reliable. It’s our goal to make international shopping seamless for our customers in India. We truly appreciate you choosing Ubuy and look forward to serving you again soon!

Warm regards,
Team Ubuy!

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Rated 5 out of 5 stars

Promt action as committed

Promt action as committed. Excellent services

January 9, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Saraswathi,

Thank you for your feedback! We’re glad to hear the service was prompt and met your expectations.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

The product worked as expected

The product worked as expected, and the delivery was on time

December 26, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Deepak,

Thank you for sharing your experience! We’re happy to know the product worked as expected and was delivered on time.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

The buying experience from abroad

The buying experience from abroad through UBuy was excellent and seamless experience from time of purchase, custom clearance and delivery. The only observation is that there were couple of visible scratches on both clutch levers.

January 9, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Arun,

Thank you for your detailed review. We’re pleased to hear you had a seamless buying experience overall. We sincerely regret the scratches on the clutch levers and appreciate you bringing this to our attention—our team will take this feedback seriously to improve quality checks.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

Very nice product.good response.

January 5, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Jayakumar,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the product and our service. Your feedback really motivates us to keep delivering our best. 😊

Best regards,
Team Ubuy

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Rated 5 out of 5 stars

I was constantly informed of everything

I was constantly informed of everything

January 2, 2026
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Amogh Sridhar,

Thank you for your review! We’re glad to hear that you were kept informed throughout the entire process. Keeping our customers updated at every step is very important to us.

We truly appreciate your trust in Ubuy and look forward to serving you again.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

Order with confidence

with confidence, i can order an items from outside india including shipping. Little expense. but, it works.

December 1, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Sundararajan Muthusamy,

Thank you for sharing your feedback! We’re glad to know that you felt confident ordering items from outside India with Ubuy and that the process worked smoothly for you. We understand your point about the cost and truly appreciate your understanding when it comes to international shipping and imports.

Thank you for choosing Ubuy. We look forward to serving you again.

Best regards,
Team Ubuy

Rated 1 out of 5 stars

Actually the size i received is a…

Actually the size i received is a smaller fit.can it be exchanged?

December 23, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Sambit

Thank you for reaching out, and please accept our sincere apologies for the inconvenience caused by receiving an item that does not fit correctly.

We have searched our records but were unable to locate the specific details associated with your reviewer name. To assist you promptly and initiate an exchange for the correct size, kindly email us directly at info@ubuy.com with your order details and a brief summary of your concern.

We are here to help resolve this for you as quickly as possible.

Sincerely,
Team Ubuy India!

Rated 5 out of 5 stars

I got my Dilivery on time

I got my Dilivery on time. Thank you

December 29, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Hushain

Thank you so much for the 5-star review! We're thrilled to hear that your order arrived on time. Delivering a smooth and reliable experience is our top priority. We look forward to serving you again soon!

Best regards,
Team Ubuy!

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Rated 5 out of 5 stars

Very convenient

Very convenient

November 20, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Gagan,

Thank you for your feedback! We’re happy to know that you found our service convenient. Your support truly means a lot to us.

Best regards,
Team Ubuy

Rated 1 out of 5 stars

Very bad

Comfort 2 is oversized,,, requested to return n refund,,,ubuy refused,, showing their policy,,,,u can take approval and refund,,but u refused,, this is unfair totally,,, kindly review your decision.

November 27, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Dear Manish Singh

Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand your frustration regarding the fit of the ZQuiet mouthpiece.

We have thoroughly investigated your order. Our records confirm that the exact item advertised the "ZQuiet Anti-Snoring Starter Pack with 2 Mouthpieces" was delivered to your address on November 22, 2025.

To ensure customer satisfaction, we have a clearly stated 7-day return policy for eligible products, which allows for refunds or replecement provided the request is initiated within that timeframe. Unfortunately, our system shows no record of any communication from you regarding a return or refund during this window. Once this period has elapsed, our options for processing a standard return become very limited, as the policy is designed to be fair and consistent for all customers.

We value your feedback and are committed to using it to improve our service. We hope to have the opportunity to restore your faith in Ubuy.

Warm regards,
Team Ubuy!

Rated 5 out of 5 stars

Long time I am searching in India

Long time I am searching in India, but I didn't get, finally I got UBUY website, received product, it's working fine, only thing bit long, but I am satisfied

December 25, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Vijaykumar lakshmanan

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you finally found the product you were searching for and that it's working perfectly.

We truly appreciate your patience regarding the delivery time and are delighted that you are satisfied with your experience. Helping customers in India and around the world access products they need is why we do what we do.

Thank you for choosing Ubuy. We look forward to serving you again soon!

Warm regards,
Team Ubuy!

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