Ubuy India Reviews 

1,562
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product quality, noting items often match descriptions perfectly and arrive in good condition. Many appreciate the smooth ordering process and reliable service, highlighting quick and efficient delivery, often earlier than expected, and value finding international products. However, some customers were dissatisfied with pricing, frequently mentioning high shipping costs, customs duties, and unexpected additional charges that sometimes doubled the product's original price. A few people also reported minor product defects like scratches or reduced battery life; some experienced delivery issues, including items not arriving or a lack of tracking.

What people talk about most

Product

Clients share ambiguous opinions on product quality and experience. Many customers praise the product's... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the fast and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good and excellent quality... See more

Price

Users describe significant dissatisfaction with pricing, frequently citing high and hidden costs. Customers... See more

Service

Customers consistently note positive experiences with service, often praising the quick delivery, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more

Company replied

Rated 4 out of 5 stars

Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more

Company replied

Rated 5 out of 5 stars

Super fine quality product. Fast delivery. And the best part is that the description and measurements of the product are exactly same as mentioned on your page giving me a perfect fit. Great experienc... See more

Company replied

Rated 5 out of 5 stars

My samsung power bot pirchased from Singapore 5 years back needed replacement of roller brush. Could find any local dealer in India. After searching in the net, foind that Ubuy is in a position to get... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,562)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wide range of products available from…

Wide range of products available from round the globe with quick delivery period.

October 20, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Prash

Thank you for the excellent rating! We're delighted you enjoyed our wide range of global products and fast delivery. Your satisfaction is our top priority.

Hope to see you again soon!

Warm regards,
Team Ubuy!

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Rated 1 out of 5 stars

Worst product which i ever seen …

Worst product which i ever seen …
Same product each n every time it shows different karat….
Worst product plz dont buy

November 26, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello!

Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused.

We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns.

Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.

Warm regards,
Team Ubuy!

Rated 4 out of 5 stars

Order review

The delivery time is a bit long.
You should get the products from Singapore which is much closer to Bangalore

November 25, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Raghavan

Thank you for taking the time to share your valuable feedback and for your 5-star rating. We truly appreciate your patience regarding the delivery time and we sincerely appreciate your constructive suggestion about sourcing products from Singapore to serve our customers in Bangalore more efficiently.

We are constantly exploring ways to optimize our global supply chain and reduce delivery times, and insights like yours are incredibly helpful in this process. Please know that we are actively working on expanding our logistics network to serve you better.

It was our pleasure to ensure you received the correct products, and we hope you are enjoying them. We look forward to the opportunity to serve you again and to provide an even faster delivery experience next time.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

Excellent service

Excellent service. I have received continuous update of whereabouts of the product which I ordered. My son is very happy with the Dino he ordered.
Thank you.

November 20, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Aminath

Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you appreciated the continuous updates on your order and that our service met your expectations.

It brings us great joy to know that your son is very happy with his Dino. Delivering smiles is our ultimate goal!

We look forward to serving your family again soon.

Best regards,
Team Ubuy

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Rated 5 out of 5 stars

This is a very amazing app and very…

This is a very amazing app and very wonderful service, I like it

November 1, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Sachin,

Thank you for the wonderful feedback! We're glad to know you’re enjoying the app and our service. Your support means a lot to us.

Best Regards,
Team Ubuy

Rated 4 out of 5 stars

Its Good But What's Warranty Peocess?

Delivery time good.
Delivery charges not fair, it's too expensive.
Product received in good condition.
Product quality is good.

--> only wants to know about, warranty process, as my kooforway mini laptop's keyboard's K alphabet not working properly, so want to change keyboard, it's happens within one month of purchase...or suggest me where I can buy keyboard of kooforway mini laptop.



November 20, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Mr Sudhan,

Thank you for your review. We’re sorry to hear about the keyboard issue.
Please email us directly at info@ubuy.com
with your order details and a short video/photo of the problem, and our team will help you with the next steps.

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

It's expensive otherwise the stuff is…

It's expensive otherwise the stuff is great.

November 20, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Lokesh,

Thank you for sharing your feedback with us. We’re glad to know you liked the product. We understand your concern regarding the pricing, and we truly appreciate your honest input. Your feedback helps us improve our services.
Thank you for choosing Ubuy!

Best Regards,
Team Ubuy

Rated 5 out of 5 stars

Quality of product is premium

November 17, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Navneet

We truly appreciate your wonderful feedback! Reading that you found the product quality to be "premium" made our day. It’s exactly what we aim for with every item we offer. Thank you for choosing Ubuy and for recognizing our commitment to quality.

Warm regards,
Team Ubuy!

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Rated 5 out of 5 stars

Good experience

Good experience. Used Ubuy for first time. Intend to use it more often.

November 16, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Yogi

Thank you so much for your 5-star review! We're thrilled to hear about your great first experience with Ubuy India and are delighted to know you intend to shop with us again. We look forward to serving you soon!

Warm regards,
Team Ubuy!

Rated 5 out of 5 stars

Easy to order and fast delivery overall…

Easy to order and fast delivery overall good experience

October 5, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello TK

Thank you for your positive feedback! We're glad to hear you found it easy to order and enjoyed the fast delivery. We look forward to serving you again soon.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

Very good packing My order amount Rs…

Very good packing My order amount Rs 3190 + 2213 shipping and handling charges and my country India was collected Rs 2906 Total cost Rs 8,309. But in Amazon this Product cost is Rs 5,400 . So , I am un happy

November 11, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Satheesh,

Thank you for your feedback. We’re sorry to hear that you’re unhappy with the total cost. International shipping charges and customs duties can sometimes make prices higher than local marketplaces like Amazon India. However, we’ll surely pass your feedback to the concerned team to review pricing and improve your experience in the future.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

you guys have ruined me

you guys have ruined me . its so good i need to buy more .

October 26, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello,

Thank you for your fantastic review! We're thrilled to hear you're enjoying our products so much. We'd be delighted to help you with your next order whenever you're ready.

Happy shopping!

Best regards,
Team Ubuy

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Rated 5 out of 5 stars

Was good

Was good. Product was on time and I was getting live updates about the transit

October 10, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello,

Thank you for your positive feedback! We're glad to know that you received the product on time and appreciated the live transit updates.

We hope to serve you again soon.

Best regards,
Team Ubuy

Rated 5 out of 5 stars

Excellent services

Excellent services, updated me accordingly

November 4, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Vikas,

Thank you for your feedback! We’re glad you appreciated our service and timely updates throughout your order process.

Best regards,
Team Ubuy

Rated 1 out of 5 stars

Poor service

I have three pending orders with Ubuy and have received no updates on their status. Each time I call, I’m told that the issue has been “escalated,” but there has been no real progress or communication. I had a poor experience with Ubuy in the past, and after repeated apologies, I decided to give the company another chance. Unfortunately, the lack of customer service and follow-up this time has been very disappointing.

October 31, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Nandita

Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and disappointment caused by the delays and lack of communication regarding your orders.

We truly regret that your past experience has repeated itself and that we have not met the standards you deserve.
To address this immediately, we have just sent a detailed email to your registered email address with the current status and tracking updates for all three of your pending orders.

Furthermore, we are already in direct communication with our warehouse team to expedite the delivery of your shipments. We are committed to ensuring you receive your orders at the earliest.

We understand that apologies are no longer enough, and we are focused on delivering a concrete solution. For any further questions, please feel free to reply directly to the email you received.

We value your decision to give us another chance and hope to restore your faith in us through swift resolution.

Best regards,
Team Ubuy India

Rated 5 out of 5 stars

Really solid product and prompt delivery

Really solid product and prompt delivery

October 30, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Sanath,

Thank you for your feedback! We're happy to hear that you’re satisfied with both the product quality and the delivery experience.

Best regards,
Team Ubuy

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Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, and I received it in good condition

October 28, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Dear Valued customer,

Thank you for the amazing 5-star feedback! Reading that everything went smoothly and your product arrived in good condition is exactly what we love to hear.

Our team works hard to ensure a hassle-free shopping journey from start to finish, and your kind words make it all worthwhile. We're so glad we could meet your expectations!

Hope to see you again on Ubuy India!

Best regards,
Team Ubuy!

Rated 5 out of 5 stars

With proper shipping and tracking…

With proper shipping and tracking details seamless delivery. Packing is also well done and book was delivered without any damage or folds.

September 1, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hi Sunil Kumar

Thank you so much for taking the time to leave this fantastic 5-star review! We're absolutely thrilled to hear about your positive experience.

We're especially glad that your skincare products arrived quickly and in perfect condition – we know how important that is! It's our goal to make sure customers in Australia get exactly what they want, right when they need it.

We look forward to helping you with your next purchase!

Warm regards,
Team Ubuy!

Rated 4 out of 5 stars

Good service

Good product, and good service

October 24, 2025
Unprompted review
Ubuy India logo

Reply from Ubuy India

Hello Feroz

Thank you for your positive feedback! We're glad you liked the product and service.

Hope to serve you again soon.

Best regards,
Team Ubuy

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