Uk Buddhastoneshop Reviews 

416
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting the beautiful fabrics, excellent craftsmanship, and comfortable designs across a wide selection of items. Reviewers consistently highlight the exceptional customer service, describing it as friendly, responsive, and very helpful in resolving issues and assisting with orders. However, some customers also noted significant challenges with the return policy, citing difficulties obtaining return addresses, high international shipping costs, and a lack of transparency regarding the process. Additionally, while many found products to be of good quality, a few people experienced items with poor fabric quality or visible faults. Some also mentioned slow delivery times or issues with order communication, and that product sizing could be inconsistent.

What people talk about most

Product

Users describe ambiguous interactions with product, with many finding the quality of clothing and jewelry to... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality, lovely... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, efficiency, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays in receiving their... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many finding the process complicated and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Provided you get the fit right, its really good. One of the shirts I ordered fitted perfectly, really nice quality, well made, I really like it a lot. The other, did not, a beautiful colour, and it wa... See more

Company replied

Rated 4 out of 5 stars

The quality of the garment is lovely. The sizing is a bit off. The trousers came up big and differed slightly within those labelled the same size. If perfect sizing is not important just go for a si... See more

Company replied

Rated 4 out of 5 stars

I’d ordered trousers and a top. Delivery took a while but products are lovely, beautiful fabric and well made, the pictures on the website don’t do them justice. The trousers are too big, certainly mo... See more

Company replied

Rated 4 out of 5 stars

The actual product is nice, good fabric, slightly casual in terms of sewing, but on the whole, good. Customer service is good but slow, probably because of the time difference between uk and china.... See more

Company replied



Contact info

3.9

Great

TrustScore 4 out of 5

416 reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(416)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely product and excellent customer service

Product is lovely and customer service is wonderful. Would definitely order again

April 26, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Item received and impressed by quality

Item received and impressed by quality. They dealt with my query kindly and politely. Great to deal with.

April 24, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

I ordered some clothes for travelling…

I ordered some clothes for travelling in Central America and they were perfect especially the Casual Summer Plain Crew Neck Women's Cotton Linen 3 Quarter Length T-Shirt. Not only did it fit and feel great it was fantastic as a 'wash & go' item!
I had another item which wasn't such a good fit and the company have been brilliant and very patient with me whilst sorting it out - Many Thanks!

April 23, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

My sister bought me some harem pants…

My sister bought me some harem pants from this store for my birthday, they arrived in time and were well packaged.
The material was beautiful but unfortunately they were too small..I contacted the store and they were very helpful and offered me an exchange without hesitation. They also said that I need not send the originals back! So I have gifted them to charity which feels a very ethical thing to do on behalf of Buddha Stones.
I would certainly buy from this company again based on my experience.
Well done Buddha Stones. 🙏

April 22, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Great quality products, beautiful colours and design

The harem pants are beautiful, exactly as show online, the sizing was a little too generous and so I have had to exchange but the customer service was very fast and personal and this was easy. The necklace is great quality, fantastic earthy colours.

April 22, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. I brought a jade ring, which i was really pleased with but it fell off my hand, on the second day. When I told them this, they very kindly sent me out another smaller version to replace it, with just me covering postage and packaging again. Really lovely gesture as it was purely my fault.

April 20, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Dreadful company! Avoid at all costs!!

Dreadful company.
Total failure to meet their own shipping times, they delayed my shipping estimate THREE times.
This is my second order with them, both orders were severely delayed and I had to chase them MANY times to receive basic information about my order/shipping.

Sizing of clothing is wildly inaccurate.
Quality of clothing is also very poor, nothing like how it looks in the pictures on the website.

I got tired of the massive shipping delays and requested cancellation and refund, at this point they stop responding to emails; but are suddenly very quick to respond when you leave them a negative review on Trustpilot.

This is a rogue, rip-off company posing as love and light, pseudo-spiritual. Avoid at all costs.

If I could give minus stars, this would be a minus ten review.

They will take your money and not process your order for WEEKS. Had to get Paypal to step in and refund me.

April 4, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name. To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 1 out of 5 stars

What is the uk returns address please??????

Existing poor review for trousers ordered on 22 March, arriving on 11April. Poor quality and fit. Now I have emailed three times since the delivery of order number Order No. #UKBS70851 but still no reply to my emails. I simply want to know where to send them back to but that information is not forthcoming, I do not want to do business with the company and the only way I can get a reply is to use Trustpilot.

April 16, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,


How are you?

Have you received our email on 2026-04-15 ?We keep waiting for your response.Here is the content:

Dear customer,

Hello. We are sorry that our products do not fit you well.

Maybe we could find another solution to settle the issue. Would you like to exchange these 2 products for other items at the same price? Are there any other items you like? Please feel free to advise.

Please don't return to the address on the package, which is the transit center of your local post office, we can't receive the package with that address and we will not be responsible for the loss of the package.
Looking forward to your reply.

Namaste🙏,
Tashi (བཀྲ་ཤིས)
Buddha Stones Customer Service Center

Rated 1 out of 5 stars

Very disappointed with the delivery…

Very disappointed with the delivery times having even paid extra for speedy delivery ordered my grandmother a present to which I was going to take with me to Italy for it still not to have arrived.

April 17, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name. To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 5 out of 5 stars

Lovely trousers good material nice…

Lovely trousers good material nice colours. Ordered wrong size but customer service were amazing quick to reply and sorted things out efficiently

April 17, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Avoid at all cost, poor quality and issues with returns

Do not use this company. I ordered 3 dresses in a larger size than I would normally, they are all still too small and of very poor quality.
When I asked to return I was initially fobbed off with offers of replacement and the like. Then I was told it was not a free return as advertised and surprise surprise they are to go back to China!!!

April 16, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear Customer,

Thank you for your feedback. We’re sorry to hear that the items did not meet your expectations.

Regarding sizing, some styles may fit differently depending on the design and cut, which can sometimes result in a tighter fit even when selecting a larger size. We understand how frustrating this can be and sincerely apologize for the inconvenience.

In terms of returns, our policy is outlined on our website, including the return shipping arrangements. We regret if this was not clear or caused any misunderstanding during the process.

We also apologize if our initial response did not meet your expectations. Our intention is always to offer possible solutions such as exchanges or partial refunds to help customers avoid the inconvenience of international returns.

We would still like the opportunity to assist you further. Please contact our support team with your order details so we can review your case and work toward a suitable resolution.

Best regards,
Customer Support Team

Rated 3 out of 5 stars

My beautiful shirts arrived and they…

My beautiful shirts arrived and they are too small. I would like to return them but no address and no feedback form in my package. Please help me return and get the next sizes delivered. I need size: 4XXXX
Thank you
Linda Fuller

April 4, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for your feedback, and we’re glad to hear that you like the shirts.

We’re sorry to hear that the sizing did not work out for you and understand your need to exchange them for a larger size.

We’ll do our best to assist you in getting the correct size (4XXXX) as smoothly as possible.

Thank you for your patience and understanding.

Best regards,
Customer Support Team

Rated 4 out of 5 stars

Overall

Overall
The quality of the items that I ordered is ok, they do not feel top quality, but they are good enough. They took a long time to arrive, but they say that at the time of booking (5 to 10 days). I had problems with the size of a bracelet and they have been very attentive and kind and they are going to send another one over.

April 14, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

I made a mistake and ordered the wrong…

I made a mistake and ordered the wrong size. There was no problem exchanging it

April 13, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

The garment is lovely but just wrong…

The garment is lovely but just wrong sizing

April 11, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

They are lovely team going further the

They are lovely team going further the. Other companies

April 14, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Excellent customer service

April 13, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Disappointing and not as advertised

Trouser ordered on arrival look completely different to ad, very poor quality, different colour and finish and most definitely not XL as ordered.
Very disappointed as they looked lovely on the website but the reality was nothing like it.

April 13, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name. To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 4 out of 5 stars

I love the clothes I have received from…

I love the clothes I have received from Buddhastones. Beautiful corduroy trousers, very well made, really warm, fleecy lined. I also love the checked dress - so flattering and easy to wear and great colours. Also well made. Both items have been admired.
Only downside is problems in returning/exchanging my third item, another pair of trousers which are the wrong size and colour. I just want to swap them for a different pair but so far it's impossible. Please make it easier, Buddhastones, because I love your clothes but when buying online it must be made easy to exchange when things aren't right.

April 11, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear Customer,

Thank you so much for your kind words—we’re truly delighted to hear how much you love the corduroy trousers and checked dress! It means a lot to us that you appreciate the quality, warmth, and design, and even more that they’ve received compliments.

At the same time, we’re very sorry to hear about the difficulty you’ve experienced with returning or exchanging your third item. We completely understand how important it is to have a smooth and straightforward exchange process, especially when shopping online.

Your feedback is extremely valuable, and we will certainly take it into consideration as we work to improve our return and exchange experience. In the meantime, we would really like to help resolve this for you—please feel free to reach out to our support team again with your order details, and we will do our best to assist you with the exchange.

Thank you again for your support and honest feedback.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

Just a quick word to say how great my…

Just a quick word to say how great my purchasing experience with Buddhastones was. Right from get go the updates were great and the item I ordered is magnificent. I wouldn't hesitate to use them again and I recommend!

April 9, 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

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