ChangeGroup UK Reviews 611

Kaushal was very helpful and informative at Gatwick airport

I just bought €80 through their ATM at Luton Airport and was charged £99.26. At today’s rate through XE the conversion cost is £69.23. That is a FEE of £30 (done through conversion rate)! I accepted I would pay a premium for convenience but £30 on such a small sum is beyond belief. I’m sure the conversion was shown on the screen and all above board in terms of business compliance but I was in a rush and trusted it would be a fair charge albeit it premium. Never again. This feels like extortion. Only posting so other beware.

Mursal was great and helped me alot

Unfortunately can’t give zero stars. Absolute ripoff. Used atm at Luton airport. Showed exchange rate of .8 euros to gbp which I thought was ok. But the rate was reversed to make it look ok when it wasn’t. 250 pounds to get 200 euros! Luton airport should not allow these criminals onto their site.

Avoid!!

I am extremely disappointed and angry with ChangeGroup at Liverpool Street Tube Station. My 81-year-old mother, who does not speak fluent English, was charged a shocking 14.99% service fee on a simple cash exchange.

This fee was not clearly disclosed, and she only realised after the transaction when it was too late. They didn’t mention anything about it and as it was a big quantity, she didn’t check until she got home. I believe this is a clear case of taking advantage of a vulnerable elderly person. I submitted a formal complaint to ChangeGroup on 19 June 2025, but they have not responded at all, not even an acknowledgment. I went 3 times to ask for an explanation and they only said that there it anything they can do.

I urge others to be extremely cautious with this company, especially when elderly or non-English speakers are involved. This kind of treatment is unacceptable, and I am now escalating the issue to the Financial Ombudsman.

Transparency and fairness should be the bare minimum when dealing with people’s money.

I think the description daylight robbery just about sums them up.

Scammed my son. Cost him 71.50 gbp for 70 usd. Shocker. No recourse, guy was super impolite. Never again.

Don’t ever change your money with this company. They are notorious for scamming unsuspecting individuals. They put something else 0% commission on the board outside and hide under their tiny write up on their desk. They do not wait for your consent to give a go ahead neither respond to their email for complaints. In all you do, avoid CHANGE GROUP! They are rogues

Absolute rip off - no rates exposed, lack of transparency, unclear staff and abysmal rates. I mean don’t bother, you’ll just hand them a lot of cash and get back nothing. They’ll try to convince you that euros are more expensive than pounds - only with these guys

Really bad exchange rate with this company at gatwick airport despite the rate being advertised online a lot more. Will nor be using them again

Bought Polish Zlotty at East Midlands airport.
Charged £109.05 for 400 Zlotty. The screen was not displaying any exchange rates. Said internet down!!
I was overcharged charged £30.00including a £4.99 service fee. Whilst accepting airports are more expensive. This is a total rip off. Buyer beware

I was charged £100 for 85 Euros landside at Standsted airport. I had especially used landside so as not to be charged exorbitantly. If that wasn't a mistake then I was charged 15% commission. I will NEVER use this company or an airport again.

I had a pleasant service with Kaushal at Gatwick airport.

Transiting through Stanstead Airport, I withdrew 400 euros from a Changegroup ATM from my euro account. Total of 552 euros deducted from my account, meaning Changegroup have collected 152 euros in commission for the pleasure of using their ATM. They plaster 'free cash withdrawals' on their ATMs but charge 152euro on a 400euro transaction. Completely ridiculous.

Horrific exchange rates , so bad we thought it was a mistake.

Avoid at all costs. I had a very poor experience when trying to complete a transaction prior to my holiday. While I understand that online rates can sometimes be better, the difference was around £30, which is significant yet my concerns were dismissed.

When I questioned the discrepancy, I was spoken to in a condescending and dismissive manner, as if I didn’t know what I was talking about. Even worse, when I asked for the transaction not to proceed, I was told it was too late, despite the fact that it hadn’t been finalized to my knowledge.

This kind of customer service is unacceptable, especially when dealing with financial transactions before travel. I would strongly recommend others look elsewhere.

COMPMETLY revolting experience- utterly ripped off- they are thieves - disgusting behaviour - zero value- trading on the rushed time pressured traveller who doesn’t expect to be utterly fleeced in a uk airport- worse than trading for a carpet in a back street of Marrakesh-AVOID LIKE THE PLAGUE- you will be ruthlessly ripped off- shame on you stinkers.

I normally stay away from places like this, as they are more expensive than other currency exchanges, but decided to give it a go. I was attended to by Abel. He was very helpful and polite. Will definitely return.

How is this allowed to operate in a place where people are most vulnerable? No exchange rates were displayed, and at 3am, exhausted and sleep-deprived, you don’t realise you’ve been completely ripped off until it’s too late. This kind of predatory practice has no place in a major airport.