ChangeGroup UK Reviews 611

Do not exchange money at the airport with the Change Group they charge extreme amounts above the normal exchange rate. Absolute robbers.

Quick and very helpful Kaushal

East Midlands Airport

DAYLIGHT ROBBERY

Wont answer phone, emails, instagram messengers when over charged us £100

This Company needs CLOSING DOWN

Very bad experience they have charged about 15% service charges on exchange without prior telling or mentioning in Bold

Beware!!! Absolute scammers. DO NOT USE.

Daylight robbery got charged £374 for £300 euros, first time in 3 decades I got cash out of one of those machines. I could kick myself for being caught but it will be the last time & I will spread the word about being seriously ripped off by their exploitative exchange rates

I wanted to give a minus review for these.
Never ever going to use these again and I will be telling everyone I know the same. They charged me £5 and gave me £20 less exchange money as they use fx.. awful company you would be mad to use them.
It is .15p to the Egyptian pound and I only received £30 in Egyptian money. I questioned them and sent receipt but they said that is right. A joke of a company use someone else

Very nice man easy transaction Kaushal at gatwick

Shocking - daylight robbery. Literally cost me 50 euro. I won’t make the same mistake again. They may “publish” their rates and give you some old blarney about how rates fluctuate day by day but this is dishonest and they should be shut down. Shame on you @Gatwick airport to allow these charlatans to operate here.

Kaushal really helped me! He was great at Gatwick airport

Rates at airport are a disgrace. £305 euro cost £305 uk pounds. That cost £40 quid more than other providers. Realised the poor rate went back to cancel transaction and get a refunds and they would not do it. Poo service and you lost a customer for life. I hate being ripped off. Is this honestly the culture this company wants to portray.

Terrible service. Will not use again. Advertised no fee Euro exchange and then under pay by nearly £16. The explanation of their “rates” is equivalent to a 20 Euro fee for every £100 you take out. Rude and unhelpful counter staff too.

I was charged £116 to receive 100 euros. I should have paid £86. The exchange rate they gave was about 30% off the actual rate.

It was a pleasure that Kaushal serve me with very high professionalism and very helpful. Would definitely recommend him if you are in Gatwick North Terminal.

Arrived at Newcastle airport for our holidays in the Lake District. While waiting for our luggage I withdrew 200 GBP. On the cash mashine's screen it said that they charge 2.49 £ for cash withdrawals, so I thought I was fine using their service.
In the end I paid a 24% fee!!! I couldn't believe my eyes when I checked the receipt. I paid 290 Euros for 200 £.
Why does New Castle airport allow these criminals to offer their service there at all - especially in the luggage area where people are in a rush and excited for their starting holidays???

How such an obvious bunch of thieves are allowed floor space in Gatwick I don't know. These people are a reputation risk for Gatwick. Offered us 1.34 CAD/GBP when the prevailing rate was around 1.85! 0% commission so that is alright!!! What a joke. Please don't give these people anything.

I will advise not to use them, they have misleading practices. They are the worst and their attendants are very rude.

The worst most dishonest company I have ever used. Don't go near them .
I recently went to convert sterling to Euros at Stanstead Airport using them. `
i objected to the exchange rate and was told it had changed!! She insisted that I was wrong when I said the correct rate for 1000 Euros from Sterling should be about £870 .
She charged me £1030 sterling instead and refused to cancel the transaction!
Absolute thievery from a company that advertises as "charging no commision" on deals over £300 !!

Gatwick south terminal just purchased 400 euros for £460 when It should of been around 360. when I realised the error and that I had been charged £ 100 more then there online exchange when stated I went back and was told that it the kiosk charge and when I requested to reverse the transaction I was told they would happily purchase it back at there instore rate. meaning I would loose more money. I stated well I've just wasted £100 and was met with a mocking Grin.

scam artists and useless AVOID

I withdrew €100 euro at Luton airport and was charged £123.36. The machine displayed a rate which looked a good rate for gbp to euro. It was however the wrong way round.

This feels a little like fraud with small print. I am not sure why trading standards allows this.