I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
It was very good
May 26, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
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Reply from DeFacto UK
Greetings.
We really appreciate you for taking the time to share your feedback with us. We look forward to seeing you again soon!
Best regards.
-DeFacto Customer Experience Center
Good and Prompt
May 12, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
I was a bit hesitant to order as I’ve…
I was a bit hesitant to order as I’ve never heard of them before, but took a chance and ordered, delivery was the most quickest ever from any online shopping brand’s, the quality was great as well, I’m happy and will definitely be shopping online with them again, thanks again it was a great experience shopping with your company 😊☺️
May 21, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
I ordered 2 sizes as it was a gift and…
I ordered 2 sizes as it was a gift and I wasn’t sure how big they wanted it. Returning was easy and refund was prompt.
May 19, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
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First time but it is good
May 17, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
I had an excellent experience with…
I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the washes which I have to say is quite good. I also returned some items. The return website link was a bit hard to find however, the staff members replied quickly via email and my refund came just as quick. Overall, I have had an amazing experience with DeFacto and will definitely purchase from them again. 10/10!
April 20, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Superb quality garment
Superb quality garment. Courteous and extremely efficient service! Will shop again!!!! +++++
May 12, 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
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Clothes sizes are too big
The clothes were ok, not the best quality but ok. The sizes are way too big, am a size 10 and they are like size 14, so I had to return. And because the delivery company is Evri, they charged me 3 times because i had separated packages. So I ended up paying money for nothing.
May 6, 2023
Reply from DeFacto UK
Greetings,
We are deeply sorry that your shopping experience with us didn't go through as expected. We would like to inform you that our returns are free of charge. In case you were charged to return parcels to our warehouse, please send us an e-mail at support@defacto.com so we can provide further assistance. Thank you for your understanding.
Best regards,
DeFacto Customer Experience Center
The company delivery in local…
The company delivery in local inappropriate my parcel missing I don’t have answer about my item and a reported for both and the factory and Evril one month ago and at moment nothing my money back or my parcel delivery. Very unhappiness.
May 11, 2023
Reply from DeFacto UK
Greetings.
We are deeply sorry that your shopping experience with us didn't go through as expected. Our relevant units are currently working on your enquiry and we expect the situation to be resolved very soon. Please keep in mind that you may contact us at support@defacto.com if we can help with anything else.
Best regards,
DeFacto Customer Experience Center
Really pleased with my purchase
Really pleased with my purchase, will use this company again.
Good quality clothes at reasonable prices.
May 6, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Great service but product not a great fit
I’m giving three not because of the service. That was prompt and on point. I’m giving three because of the material of the hoodie I bought. Despite purchasing xxl, it still didn’t do well with size. So service delivery is a five but product description to make well informed choices I’d give it a three
May 7, 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center"
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According to price the quality is good
May 5, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
Experience was all good
April 21, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
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The coat was smaller in size and the…
The coat was smaller in size and the quality wasn’t up to mark
April 23, 2023
Reply from DeFacto UK
Greetings.
We are so sorry to hear that you are not satisfied with the quality of our products, however we offer a free of charge return process for all of your orders. If you wish to start a return process or learn more about it, please feel free to visit: https://uk.defacto.com/pages/returns-faq
Best regards.
-DeFacto Customer Experience Center
Great purchase excellent quality and…
Great purchase excellent quality and super quick delivery
April 23, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very good quality and super fast…
Very good quality and super fast delivery.
100% Satisfied.
April 17, 2023
Reply from DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us!
Best regards.
-DeFacto Customer Experience Center
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