I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
Nice quality clothing
All the items I bought were good quality and looked exactly like the photos.
March 26, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
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Great clothes at great prices
Great kids clothes at great prices. Efficient delivery. Brilliant!
March 26, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Good quality clothes
March 22, 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
most bizarre thing ever…
Lets start with most bizarre thing ever I was waiting for my refund but got charged! instead of + they managed to take my money from my card! Contacting them is absolute joke after 2+ hours they send me an email stating that I should contact my bank like its their fault!
RE: Got the refund.
April 13, 2023
Unprompted review
Reply from DeFacto UK
Hello,
Thank you for your feedback, we will inform our relevant department about your complaint, we are deeply sorry that you had a negative experience.
Kind regards.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
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Poor communication
Poor communication
I got my order wrong, still waiting for reply after 4 weeks
March 15, 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
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Sizing was smaller than expected for…
Sizing was smaller than expected for 3xl. Good quality jumper.
March 13, 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Jumper fit's well, and arrived early.
Ordered a jumper for my husband it arrived earlier than expected, fit's well we are both pleased with the service.
March 5, 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Trousers didn't fit great
Trousers didn't fit great, and the material didn't survive the washing machine.
March 8, 2023
Reply from DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items. Our aim is provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
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Defacto had a good selection of boys…
Defacto had a good selection of boys shorts unfortunately they were all too big for my 14 yr old.
March 6, 2023
Reply from DeFacto UK
Hello,
As DeFacto support team we aim to provide you the best service. Great thanks for your feedback.
-DeFacto Customer Experience Center
I am waiting for my refund since ages
March 5, 2023
Reply from DeFacto UK
Hello,
We are terribly sorry that you had to wait that long bu we can see from the order page that we already processed your refund on 16th March. You should receive a notification e-mail very soon. We hope you will have a better shopping experience next time.
Kind Regards
DeFacto Customer Experience Center
Happy with the product.Great costumer…
Happy with the product.Great costumer servis. Fast delivery.
March 9, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
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They are good quality
March 17, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
-DeFacto Customer Experience Center
Hadn’t used this company before but…
Hadn’t used this company before but delighted I discovered them .. really pleased with my initial order of trousers that I went back and ordered more .. true to size and great quality for the price in trousers and tops I bought .. nothing returned says it all ..
February 23, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Great quality and on time delivery.
February 22, 2023
Unprompted review
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
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